Innago Property Management Software Reviews 443

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendliness and intuitive design, making property management significantly easier and more organized. Many appreciate how it centralizes various tasks, from rent collection and lease management to tenant screening and communication, saving them considerable time and stress. The payment system is also frequently highlighted as efficient and straightforward for both landlords and tenants. However, some customers also noted that the ACH payment processing speed can be slow, with funds taking several days to clear, which can cause issues for timely mortgage payments. A few people mentioned experiencing difficulties with customer support when payment-related problems arose, describing it as unresponsive. Additionally, a small number of users found the website hard to navigate or encountered occasional login issues, and one reviewer noted the inability to sign leases from a phone.

What people talk about most

User experience

Clients share positive opinions on user experience, consistently praising its ease of use and intuitive... See more

Payment

Reviewers highlight positive aspects of payment. Customers appreciate the ease of online rent collection,... See more

Website

Reviewers mention positive feedback about the website, highlighting its user-friendliness and intuitive... See more

Service

People report positive experiences with the service, finding it a game-changer for property management. Many... See more

Application

Customers had positive experiences with the app. Many reviewers praise its comprehensive features, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Innago has truly been a game-changer for us at JustWalk Enterprises, LLC. The platform makes managing our properties so much easier — from collecting rent online to keeping track of leases and tenant... See more

Rated 5 out of 5 stars

Innago has made rental payment collection and tracking easier than ever for us. It’s also made all things lease management simple and easy. We have 10+ properties on Innago, and we couldn’t recommend... See more

Rated 5 out of 5 stars

Innago is a comprehensive tenant management app. It was easy to implement and I am amazed at its comprehensive feature list every day. Tenants love it and even an 80 year old tenant who just got her... See more

Rated 5 out of 5 stars

I have two units and this has worked well so far to manage the aspects I need help with. There are features I don't use since I already have a built-in network to support (i.e. maintenance requests th... See more


Company details

  1. Software Company

Information provided by various external sources

Innago offers a cloud-based property management platform for landlords with small to midsize property portfolios. With Innago, users can collect rent, manage leases, collect signatures and manage tenants. From day one, we’ve met and collaborated with these small-to-mid-sized landlords to produce an application they actually want to use. We’ve avoided unnecessary features and focused on saving you time. Too many property management applications are overwhelming, bloated with features that drive up the cost and turn their software “solution” into a software problem. If you feel you’ve lost a competitive edge to larger landlords with modern features, or you simply want to streamline your rental management process, you’ve come to the right place. Our mission is to make renting simple, accessible, and affordable for landlords of any size.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

443 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great product

I have two units and this has worked well so far to manage the aspects I need help with. There are features I don't use since I already have a built-in network to support (i.e. maintenance requests through direct communication channels), but overall it's what I'll continue to use since it seems great for larger scale. I haven't had to request customer support, so would suggest that as evidence it works well.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and Easy

This platform came highly recommended from a coworker, and it was as good as promised. It made background/credit checks easy and quick. Tons of tools for property managers. Highly recommended!

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

We started using Innago recently and…

We started using Innago recently and found that it fulfills our needs very well. It is easy to navigate and customer support is very helpful when we run into a snag. We would highly recommend this software for landlords who are hands on with their rental properties.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Innago is a free

Innago is a free, user-friendly property management tool perfect for small landlords. It streamlines rent collection, tenant screening, and maintenance requests with an intuitive interface. While customization is limited, its automation and responsive support make it a great choice for managing rentals efficiently.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Innago has been a fantastic solution…

Innago has been a fantastic solution for managing my rental properties! As a landlord with a growing portfolio, I needed something intuitive, affordable, and packed with essential features – and Innago delivers.

The online rent collection is a huge time-saver, and the tenant screening process is straightforward and efficient. I particularly appreciate the ease of creating and managing leases, and the communication tools make it simple to stay in touch with tenants. The interface is clean and user-friendly, which was a big plus for me as I'm not the most tech-savvy person.

Their customer support has also been responsive and helpful whenever I've had a question. While no software is perfect, Innago consistently meets my needs and has significantly streamlined my property management tasks. Highly recommend it for landlords looking for a comprehensive and easy-to-use platform!

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Easy for first-time landlord

Easy for first-time landlord: I love how easy it was to set up an account and manage a property. Being a first-time landlord, we needed something that was easy to use and would help us manage our new property. Simple was what we wanted and that is exactly what we got.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect for DIY Landlords

I'm a first-time DIY landlord, and Innago has been a great tool to stay organized and interact professionally with my tenants. I like that I am able to track my utility expenses within Innago, and it's nice to have the option to attach PDFs to my expenses to track receipts in one place. This will make my rental income/expenses much easier to track and will come in handy for taxes. I appreciated the lease templates to get started, but being able to upload my own lease PDFs after a few tweaks has also been very helpful. I used Innago for my rental applications and lease process, and it was easy to share the links with prospective tenants. It made it easy to request background and credit checks for prospective tenants in one place. I look forward to continuing to use Innago for my DIY property management in the future. The webinars provided by Innago are also very helpful for getting started and learning how to continue to make the most of Innago for my circumstances.

I think that parts of the online portal and app are not as aesthetically appealing as some of the other platforms that I considered, but the variety of features and ease of use make it well worth it to continue to use Innago, especially since it was free to use. I would love to see more options for recording rent payment in the future, like options for Venmo or Paypal instead of just cash or check.

Innago creates a very DIY-friendly platform for a landlord who is just getting started, but I think it has the potential to continue to grow with me as I start to expand to other properties and more tenants in the future just as easily.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Innago has made my life so easy

Innago has made my life so much easier as a landlord. I can collect rent online, which saves me a ton of time and hassle. The platform also keeps all my lease agreements, maintenance requests, and tenant communication in one place. Everything is self-intuitive and easy to use. Highly recommend for any landlord looking to simplify property management!

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Small property user

After comparing this app to others free and paid, I had a better UI/UX impression at first and the Innago team immediately scheduled time with me.

It has all of the functionality I need as a small business. I recently used the lease template feature and it's pretty solid.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

LOVE THIS PRODUCT

I love how intuitive and easy to navigate the platform is. It saves me a ton of time with rent collection, tenant communication, and maintenance tracking all in one place. The automated reminders and financial reporting tools are also incredibly helpful—huge time-savers and very professional. This software helped streamline every part of my rental process—especially rent collection, late fee tracking, and managing tenant requests. It has eliminated the need for separate spreadsheets, apps, and sticky notes. Everything’s organized and accessible in one spot, which has improved my workflow tremendously.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use, works great to keep everything in one place. Leases, payments, income statements, very handy for consolidation and having everything where I need it.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Innago has been a great platform for…

Innago has been a great platform for simplifying the rental process. It’s user-friendly, efficient, and makes managing properties much easier. From tenant screening to rent collection, everything is streamlined. Highly recommend for landlords who want a simple, effective tool to stay organized and save time.

June 17, 2025
Unprompted review

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