An impersonal service
My son attended Innate Health Chiropractic for some treatment on his neck and back. Although he has received some computer read outs detailing the issues he has with his back and spine the treatment has not had the impact we had hoped for. We understand that treatment for such issues can obviously take time and we were not expecting a quick fix. What we were hoping for was a more compassionate and considerate approach to his health issues. He found the service to be rushed and his chiropractor dismissive. He was told on occasion that he could use apparatus but needed to be quick as another customer was arriving imminently. Left to wait 10 minutes into his appointment while his chiropractor chatted but still ejected on time for the next attendee. On each occasion other patients were treated at the same time in the half an hour window diluting the service my son received. Although the treatment wasn’t cheap it was not the most expensive around and the rates seemed reasonable for a good treatment leading to improvement. My teenage son found the whole service quite impersonal and when he took a moment to consider booking a future course of treatment his chiropractor appeared agitated and quickly turned his back to treat another customer. I think this sums up Innate Health Chiropractors approach and we would not recommend.
Reply from Innate Health Chiropractic - Chiropractor Exeter
Hi Matthew,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your son felt his experience with us wasn’t as personal or supportive as you had hoped — this is disappointing to hear, as providing compassionate, individualised care is something we care deeply about at Innate Health Chiropractic.
We always aim to give every patient a thorough assessment, a clear understanding of their findings, and a personalised approach to their care. We also understand that improvement with spinal problems can sometimes take time, but we recognise that feeling listened to and supported throughout that journey is just as important as the treatment itself.
We’re sorry if any part of your son’s appointments felt rushed. Our intention is always to respect every patient’s appointment time while also ensuring they receive the care, advice, and support they need. Your feedback is valuable and we will reflect on this as a team to see where we can improve.
We would really appreciate the opportunity to speak with you personally, better understand your concerns, and see if there is anything we can do to help. Please feel welcome to contact us directly at the clinic.
Thank you again for your feedback, and we wish your son all the very best.
The Innate Health Chiropractic Team