This is my second order and never been disappointed. the night shred does really help me. when I wake up in the morning I don’t feel bloated and my days supplements curbs my appetite and gives me ener... See more
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I am super excited about these products. I have been an influencer and an ambassador for several companies for the last 12 years on supplements. Wish this company had that opportunity because I would... See more
Company replied
They have great customer service support!! And awesome products!! I accidentally ordered extra stuff I didn’t need and I contacted their customer service team and explained what happened and they too... See more
Company replied
Just started with Inno Supps. To start, excellent experience with ordering and delivery. Great support and quick responses from their support team as I had questions about my order and then great supp... See more
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Company details
Written by the company
Natural High Performance Supplements
Contact info
7735 COMMERCIAL WAY, 89011, HENDERSON, United States
- customerservice@innosupps.com
- innosupps.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Canadian buyers beware.
Canadian buyers beware.
I was a long-time Inno Supps customer and recently got hit with $21.31 in unexpected customs fees for a monthly subscription — something that never happened before. There was no proper warning during checkout, just fine print buried in a footer link.
When I asked for reimbursement or a credit, customer service refused and canceled my subscription instead of resolving the issue. This turned an $85 USD order into nearly $140 CAD monthly.
I would avoid this company if you’re outside the U.S. — you’re on the hook for duties, and there’s zero support if things change.
July 1, 2025
Unprompted review
Reply from Inno Supps
Hi Arthur,
Thank you for sharing your feedback. We appreciate your loyalty as a long-time customer and understand how frustrating customs fees can be.
International customs and import duties are determined by the destination country and unfortunately are not within our control. As outlined in our shipping policy, available during checkout and on our website, all customs fees and import duties are the responsibility of the customer. This has always been part of our international shipping policy to ensure transparency.
We also noticed that your last purchase before this one was made over two years ago. During that time, it's possible that your local customs agency may have updated how fees are assessed. We recommend reaching out to them directly for the most accurate and current information regarding import charges.
Your subscription already provided you with the lowest available pricing for our products, which is one of the key benefits we offer to help offset overall costs for our international customers.
If you have any further questions, feel free to reach back out to our team.
-Inno Supps Team
Not worth the time and money.
Well purchase the product and it did nothing, was told to take product for 3 weeks for results and as you know nothing. Waste of time and money, there customer support is punctual, but there refund processing is BS, you have to pay for the return and then you have to wait 10 days for there intake processing, then another 7-10 days for the refund to take place. So again it's a waste of money and time, the product does not work and states in will do wonders. 🤣 Do your research on these type of products trying to steal you money on fake promises and lies.
June 23, 2025
Unprompted review
Reply from Inno Supps
Hi Richard,
Thank you for taking the time to share your experience. We understand how important it is to feel confident in the products you choose, and we truly value your perspective.
Our formulas are developed to support wellness goals as part of a well-rounded routine, not as a stand-alone solution. That includes a balanced diet, regular physical activity, and overall healthy habits. While some customers may notice benefits within a few weeks, individual responses can vary based on many factors, including lifestyle and personal health.
Regarding our return process: our return policy is clearly posted on our website for customers to review prior to purchase. It outlines the steps and timeline involved so expectations are clear from the start. All customers have the opportunity to review it before completing their order. We’re continually working to ensure our processes remain transparent and efficient, and your feedback helps us improve.
While this particular product may not have met your expectations, we do offer a range of formulas that may be better suited to your individual needs and goals. Our team is always available to help recommend alternative products and guide you in building a routine that aligns with what you're trying to achieve.
Please don’t hesitate to reach out. We’re here to support you on your wellness journey.
-Inno Supps Team
I have been a Inno Supp user for over…
I have been an Inno Supp user for over two years now. I am a supplement fan. These are high quality products that do what they claim. The customer service of this company is outstanding. They are quick to respond to inquiries. I needed help changing my subscription on two separate occasions. This most recent request was handled personally by one employee, RONA, in a streamlined process. Request to cancel one item and replace it with another was done in less than 30 minutes via email. Thank you again, Rona!
July 5, 2025
Unprompted review
Reply from Inno Supps
Hi Tracy,
Thank you for your continued support over the past two years! We're so glad to hear you're loving the products and that Rona was able to help you quickly and smoothly. We'll be sure to pass along your kind words, she'll really appreciate it!
-Inno Supps Team
The products do nothing it was a waste…
The products do nothing it was a waste of time but the main reason for this review today is they are shady and deceptive. BEWARE they secretly sign you up for a subscription without your knowledge or permission I specifically signed up for a ONE time purchase then today I see a charge. I will never do business with this company again and make sure everyone else knows it too. SKETCHY business practices buyer beware.
July 6, 2025
Unprompted review
Reply from Inno Supps
Hi Carolynn,
We’re truly sorry to hear about your frustration and appreciate you taking the time to share your feedback.
We want to clarify that our subscription program is completely optional and requires customers to actively select it when adding a product to the cart. Many of our customers choose this option because it includes both a discount and a complimentary product for first-time subscribers.
Once a subscription is created, we automatically send a confirmation email to ensure customers are aware of their enrollment. Additionally, a reminder email is sent 3 days prior to each renewal, allowing time to review, make changes, or cancel before any charge occurs. In your case, we can confirm that a reminder was sent on 7/3 in advance of the charge on 7/6.
Transparency is incredibly important to us, which is why we take these steps to ensure our customers have the tools and time to manage their subscriptions proactively. That said, we understand that emails can sometimes be missed, and while we make every effort to communicate clearly, we can't control when or if our messages are seen.
On our end, we see that you’ve already canceled your subscription and our team has also processed the cancellation of your most recent order. If there’s anything still unresolved or if you have further concerns, we’re more than happy to take a closer look.
-Inno Supps team
Awesome company with products that you…
Awesome company with products that you actually feel working inside you from day one. I've been using Nitro Wood Magnum for 2 years. It has health benefits far beyond sexual function. For example my feet and ankles haven't had any swelling anymore since the day I started using this product. Now that's a circulation benefit that my family and I can actually SEE. Proof positive that this stuff WORKS 💯👍👍
July 5, 2025
Unprompted review
Reply from Inno Supps
Hi Scott,
Thank you so much for the amazing feedback! We're happy to hear Nitro Wood Magnum has made such a real difference for you. It means a lot to know you're seeing and feeling the benefits—thank you for being part of the Inno Supps community!
-Inno Supps Team
Great customer service with supplements…
Great customer service with supplements that do not disappoint. Had an issue with skipping a month of subscription on website, sent an email and was immediately responded to with confirmation of product being skipped with instructions on how to do that. Top notch service
July 1, 2025
Unprompted review
Reply from Inno Supps
Hi Travis,
Thank you for the great feedback! We’re so glad to hear you’re enjoying the products and that our team was able to assist you quickly with your subscription.
If you ever need help or have questions about your routine, we’re always here to support you.
-Inno Supps Team
My country's mail service messed up at…
My country's mail service messed up at no fault of Innosupps. Was sent back to sender, but the team still got me my product 48 hrs later. Great response and customer service. Product is awesome.
July 2, 2025
Unprompted review
Reply from Inno Supps
Hi Calvin,
Thanks so much for your kind words! We really appreciate your patience and are thrilled to hear you’re enjoying the product!
-Inno Supps Team
Had amazing customer service from them
Had amazing customer service from them, Margie in particular was great. I had a query regarding an order I placed, and she responded within 5 minutes of my email. Very impressed. Great products too!
July 1, 2025
Unprompted review
Reply from Inno Supps
Hi Dom,
Thank you so much for your kind words! We’re happy to hear Margie was able to help so quickly, she truly is amazing! We’re also glad to know you’re loving the products.
We appreciate your support and are always here if you need anything!
-Inno Supps Team
Quality Products and Top Tier Customer Supprt
I was very impressed w the first month of taking their product Innodrive for menopause. I noticed today I needed to order more before I could do so I recieved a email my subscription was going to go thru in a week from now so I tried to edit the date for today accidentally ordered 2 times sent a email to support in less then a hour they cancelled the second order and sent confirmation so ill recieve my refund quickly. Highly impressed w the quality of the products my husband is also taking their stack for guys hes loving it as well. Customer service today was amazing and so fast !!!!
June 28, 2025
Unprompted review
Reply from Inno Supps
Hi Stacey,
Thank you so much for sharing this! We’re so happy to hear that you’ve been loving Inno Drive for Her, and that your husband is seeing great results with our Men’s Stack too!
We truly appreciate your kind words about our customer service team. We work hard to respond quickly and ensure everything goes smoothly, so we’re glad to hear they were able to resolve the duplicate order right away.
Thanks again for your support—we’re grateful to have you both as part of the Inno Supps community!
-Inno Supps Team
Sooo this product would recieve 0 stars…
Sooo this product would recieve 0 stars if possible DO NOT WAIST UR MONEY! I tried almost every stack n GLP 1 being the last and nothing changed. Im on 60 days with is one stack n no weight has changed. I exercise and sweat alot alot. I eat healthy as possible. Eat more fruits n veggies. I don't drink soda, alcohol etc nothing but coffee n water rest of day...like this is bad and I'm so disappointed in this and money lost . This is a real review not a joke!!! Just so we clear I've been taking there products since Nov 2024. Keep this in mind
November 11, 2024
Unprompted review
Reply from Inno Supps
Hi Kristi,
Thank you for taking the time to leave your feedback. We're truly sorry to hear that you didn’t see the results you were hoping for with the GLP-1 Shred Stack. We completely understand how frustrating that can be—especially when you’re staying consistent with your routine.
While many customers have shared positive experiences, we know that everyone’s body responds differently based on a range of factors. That’s why we always encourage looking beyond the scale—progress can often show up first through energy levels, digestion, or how your clothes fit.
We also recommend speaking with a healthcare professional or nutritionist who can offer personalized insight into your dietary needs and wellness strategy, especially when it feels like you’re doing everything right without seeing changes.
If your purchase falls within our 30-Day Money Back Guarantee, feel free to reach out to our team—we’d be happy to assist. While our products didn’t work out for you, we truly hope you find others that do.
-Inno Supps Team
Peace of mind!
I made a large order during a recent sale and received SO many great products but was overwhelmed on where to even begin. I reached out to Customer Service and Clariza immediately reached out and asked for a list of products. In a short amount of time, I had a full list and schedule of when to take each supplement to best suite my daily routine. It was so helpful and put my mind at ease. Thank you, Clariza!
June 22, 2025
Unprompted review
Reply from Inno Supps
Hey there,
Thanks so much for the awesome review! We totally get how overwhelming it can be when starting new supplements, so we’re glad Clariza could step in and help simplify things for you. Hope you’re loving your new routine, and feel free to reach out anytime if you need anything!
-Inno Supps Team
Great customer service support.
June 22, 2025
Unprompted review
Reply from Inno Supps
Hi Monsur,
Thank you so much for sharing your experience! We appreciate your support.
-Inno Supps Team
Excellent Customer Service
My package was returned to them due to a delivery error I contacted them and package was resent within minutes. Their customer service is excellent! Their products work!
June 19, 2025
Unprompted review
Reply from Inno Supps
Hi Shang,
Thank you so much for the great feedback! We’re happy to hear our team was able to get your package resent right away—fast and reliable support is always our goal. And we're even more excited to hear the products are working for you!
-Inno Supps Team
Customer Service
Hello, this review is based on customer service. I previously placed an order and found some products to be very short on expiration date. I contacted customer service, they were extremely quick with responding and finding the solution to the problem. They replaced my order without hesitation (I sent pics of expiration date to verify). Thank you INNO SUPPS and please continue with awesome customer service.
June 13, 2025
Unprompted review
Reply from Inno Supps
Hey there,
Thank you so much for your feedback! We’re sorry to hear about the issue with the expiration dates, but we’re so glad our team was able to resolve it quickly for you. We always aim to make things right and truly appreciate you giving us the opportunity to do so.
-Inno Supps Team
Margie was super helpful and took care…
Margie was super helpful and took care of my order adjustment within minutes. I just placed my first order and if I’m satisfied with the products I’ll definitely be ordering more.
June 15, 2025
Unprompted review
Reply from Inno Supps
Hi Emina,
Thanks so much for sharing—we couldn’t agree more, Margie is awesome!
We hope you love the products just as much as we do. If you need anything along the way, we’re always here for you!
-Inno Supps Team
The supplements are quite good and made…
The supplements are quite good and made me feel better. Their service is first class.
June 17, 2025
Unprompted review
Reply from Inno Supps
Hi Martin,
Thank you so much for sharing your experience! We appreciate your support.
-Inno Supps Team
This business is one of the trustworthy…
This business is one of the trustworthy and loyal people I have ever encountered!. They keep 💯 to there promise! There products are high quality 👌 and I am a lifelong customer! Thank you inno sup
June 14, 2025
Unprompted review
Reply from Inno Supps
Hi Ify,
Thank you so much for the amazing words! It truly means the world to us to have your trust and loyalty. We’re committed to delivering on our promises and providing top-quality products you can count on.
We’re so grateful to have you as part of the Inno community!
-Inno Supps Team
Excellent experiences to date
Excellent products (they do what they say) and my experience with customer service has been excellent too.
June 14, 2025
Unprompted review
Reply from Inno Supps
Hi Nicole,
Thank you so much for sharing your experience with our products and team! We're so glad to hear they’re delivering the results you were looking for. Your support means a lot to us—please don’t hesitate to reach out if you ever need anything!
-Inno Supps Team
can’t get enough of the inno glow
can’t get enough of the inno glow, it’s so good and it makes me feel great !! excited to try piña colada (: also shoutout to clariza from customer service so helpful, thank you!!
June 13, 2025
Unprompted review
Reply from Inno Supps
Hi Astrid,
We’re so happy you’re loving our Inno Glow! You’re going to be obsessed with Piña Colada too !! And thank you for the shoutout to Clariza—she’s amazing and we’ll be sure to pass it along!
-Inno Supps Team
Excellent Customer Service
I have been buying products from this company for almost 2 years now and I recently had a package that unfortunately did not make it to my house. I contacted customer service and they resolved my issue in no time! Absolutely amazing service. Thank you for the amazing service and products!
June 13, 2025
Unprompted review
Reply from Inno Supps
Hey there!
Thank you so much for your continued support! It’s always our goal to deliver not only great products but great service too. We’re here for you anytime you need us!
-Inno Supps Team
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