InnViaggi_Asia Reviews 9

I had the most incredible trip to Thailand thanks to Innviaggi Asia. From the moment I contacted them, their team was professional, responsive, and truly passionate about creating a personalized experience. Every detail was perfectly organized — from airport transfers and hotel bookings to unique local tours that I would have never discovered on my own. Our guide was friendly, knowledgeable, and made every day special with insights into Thai culture and hidden gems off the usual tourist path.
If you’re planning a trip to Thailand, I recommend Innviaggi.

This is our third time traveling with InnViaggi Asia, and everything has always gone very well. We'll continue to rely on them for our trips to Thailand and Asia. They have a truly talented team of travel consultants who, first and foremost, always provide the best advice for each destination. The reservations office, headed by Viviana Baio, is impeccable, and the on-site Italian-speaking assistants and guides are all very professional. In conclusion, we highly recommend InnViaggi Asia's entire organization.

I decided to go ahead with my trip to Thailand with this company over other offers, despite being the most expensive. However, they were offering tours in Italian, which was the reason for going for them. Huge mistake as the customer service is absent. We agreed for a customised tour, but the tour guide was unaware of the change (for which we paid extra). After an uncomfortable discussion with the tour guide on the same day of the tour (needing to show all the conversation in the emails and the receipt), we went ahead with the tour. I contacted Christian to highlight this uncomfortable situation of the first day of our trip and wishing for a better continuous of the trip. He never replied. Furthermore Wat Arun was shut on the day of our visit and we were not informed of this. We could have moved the visit to another day as we were spending some time in Bangkok but this was not offered. We had to pay an extra also for a tour to Lopburi, but the government does not recommend this trip as monkeys have taken over the city and it is impossible to visit the temple.
Basically we customised a phantom-trip. And no alternatives were offered.
I have never received a reply nor an apology to my complain. They disappeared.
Truly disappointing experience. Never trust this Italian tour agency based in Bangkok. Their Facebook page reports so many negative reviews. I wish I paid attention to them.

Note=the provider has refused to publish the review in the first instance. Happy to provide pic with email conversation, voucher and amount paid.

You are just a scam - ridiculous