Inside Real Estate Reviews 45

There is no one that answers the phone or returns messages. Takes days for replies to emails. Not good in real estate to not get replies for tech support or accounting! Very frustrating to say the least! Multiple days, calls and emails. ChatBot doesnt work either - they escalated it and it still is in limbo. CS said its not them but the other department which apparently no one in the company can get to them directly. Lessons being learned on our side the hard way!

We were not happy with our website and our leads were not good. Several tries to get out of my contract and they are still sending fake leads and they haven’t hosted my site in months. They are charging me for nothing. I will take this further.

This company is the worst for lead generation. Buyer BEWARE!!! Terrible leads, locks you into a contract without letting you know they put you into a year long contract and there is NO QUALITY LEADS OR SERVICE. I was told I should expect a certain amount of leads per month which I didn't even receive a quarter of. Majority without contact information to even reach out to them and when they asked me for a specific type of lead and what I was paying I got the exact opposite. They don't call, emails were bounced back until I cancelled my credit card. They are frauds when it comes to their lead generation. I'm so upset and regret ever being sucked in by their over friendly sales person who literally acts like a best friend and working for a the best interest of no one except doing a sale. I have been taken. YUCK

I signed up for two different widgets on my EXP website. One cost $5.23 and one was $15.68 and this was a monthly fee. Suddenly, I started noticing that they were charging me each of those fees times three ! months after months of charges. I wrote them and asked to cancel. I wrote them and begged them to credit me which they finally credited and be back for one whole month. When I add up all the extra charges it’s over $500.
When you try to call them, they will never answer. My credit card company spoke to them and they tried to say that I had re-ordered those same widgets when I never did and it doesn’t do anything to have extra ones you only would have one per site anyway !
They always would respond with these emails that it was my fault and that they would not reimburse me anymore. They never canceled it and I finally just canceled the card to get a new number because I’m driven so crazy by these terrible rip off people.
I’m gonna go to KV core and complain to them about this company and their unethical practices next.

The technical team along with the billing department in addition to the upper management are totally unprofessional, disgusting and disrespectful.
Unfortunately my experience with them is not pleasant .
Total disgrace

Horrible lead generation and customer service
I purchased Inside Real Estate's Managed Google Leads, SmartSocial Leads, and concierge service.

They continuously under perform in lead volume. Continuously send me leads that are not at all what we agreed to. And suggest that if I want more leads to go work in more cities, rather than just send me the number of leads that they suggested they could send when I first signed the contract.
The concierge team is a glorified smart campaign. If you can call someone twice in two days and then leave them on a smart campaign then you've done as much work as the concierge service.
If you want out of the contract for how poorly they perform, they want 2 months of pay.
This company has treated me so poorly that I have an active BBB Complaint going on with them. If you're looking for high quality marketing, avoid this company at all costs.

BUYER BEWARE. I've managed technology vendors for real estate brokerages for over 17 years, including a few years working for one. THIS IS HANDS DOWN THE ABSOLUTE WORST VENDOR I HAVE EVER WORKED WITH. The system is constantly broken, plagued with bugs and issues galore, and new problems appear every week. What's worse than that is the horrendous customer service and technical support, lack of accountability, and utter lack of any sense of urgency regarding fixing these issues that impact brokerage's and agent's ability to conduct their business. Issues we reported a year ago still aren't fixed. The lack of urgency and accountability is shared even by their upper-level management team. PLEASE think twice before giving them your hard-earned money. It would be a huge mistake.

Inside Real Estate/kvcore as promised when i signed up, I would get leads the day the website launched, I was told no I had to pay $750 additional to get leads I started to email the sales rep about the situation with no response immediately I withdraw my contract with them through the realtors board after they charged me 676 I didn't used their service I cancelled immediately plus they guaranteed 60 days' notice which they don't uphold now they threatening me with collection agency my thing is how can a company gets away with scamming people stay far away from this company. I also reported them to my state attorney general.

They get it 1 because their product is technically great but unfortunately, if you have a problem, you are in big trouble because they have the worst customer service I have ever experienced in any company in my life and I am a very experienced individual. They will literally push every question and problem to somebody else and the simplest question can take a minimum of 3 to 4 days to get a response after about 30 emails something that should just take 10 seconds, they are rude about it and do not care about any concern you bring to their attention. They even tried billing me when they were having a glitch for three months on my system and it was not working, but they expected me to pay.

I want to alert everyone here to be cautious with this company. I experienced misleading sales tactics that led to payment without any fulfillment of services. They lack proper customer support—no contact numbers, only direct communication with the same salesperson who continues to misrepresent the company's offerings.

After purchasing a product online, I was informed the next day that it was discontinued and was pressured into accepting an alternative that involved sending out postcards—a service I find questionable. It seems once they have your payment, they push products that don't deliver as promised.

Please be wary of any assurances from this company!

I strongly advise against signing up with them unless you enjoy being consistently ignored for extended periods when you need essential assistance.
Their understaffing issues are beyond problematic, to the point where it severely hampers the quality of service they provide. It's evident that they are not trained to full capacity and the level of unprofessional is unreal. I filed a BBB complaint and they provided false information saying that I chatting with someone over several months when clearly the only time that I was able to reach anyone was 11 weeks after I was established and the chats were mainly with the same agent on the same day which consisted of 3 multiple conversations during the same time period. Then someone call me the same day as the complaint was filed and informed Better Business Bureau that they returned my call but I did not answer. When I never called any one on that day. Scammers!!
What troubles me most is their apparent greed in taking on more brokerages and clients than they can reasonably service. Unfortunately, they have neglected the critical aspect on honesty,integrity, and loyalty to consumers. Inside Real Estate's service has been a massive letdown, characterized by poor responsiveness, understaffing, and a lack of knowledge and consideration for their clients. I strongly recommend exploring alternative CRM options, as my experience has been far from acceptable.

Wish I could give this crooked company negative points. Sub par platform, HORRIBLE customer service (and that's when you can actually reach someone), and ridiculously over priced. I keep teying to cancel the account but they won't. One person says okay your acoount will end on this date...and then they just keep billing you. Theyve killed 3 business relationships by over charging my vendors. This company is just absolutely crooked. Great sales pitch, but they do not deliver anything they promised...and charge you twice the industry standard for it.

Not impressed! Paying $599 a month for this service is ridiculous. Their customer service is terrible and getting anyone to respond to you is like pulling teeth. I signed a 14 month contract with them and it took several emails and instant messages to notify them that I did not want the service to continue once the contract expired. They do not care if you are happy with the service or not. They don’t even generate leads for you at the $599 price tag. Regret making this purchase and signing a contract with this company. Just waiting for my contract to expire so I can move on!

Their customer service is absolutely the worst. Save your money and find a system that is worth investing in with a better customer service.

I wish I could give zero stars, inside real estate as the "customer discourager and client deterrent" representative for KVcore. KVcore seems like a very solid company leading up to changing crm serivces, and then there is zero phone support, the chat system I used today from 10:45 until 5 pm today was the most frustrating experience of my life... Marc gave me the runaround and then disappeared. I said I am new and need to set up a quarterly market report that is automated for a clients specific neighborhood. I was given instructions after an hour and a half for a listing review... which was not what I needed. Agents need a number they can call and speak with a human being... i am wondering if I an getting such bad support because I am a part of a larger brokerage... and not a $600 per month individual paying kvcore for better support, or if this truly is it... that kvcore has to offer... really disappointed.. :(

Worst company I have EVER worked with. Communication is the worst I have ever experienced. Been emailing and calling since March and it’s now end of June with zero response and yet they will not let us out of our contract. Please be very very careful using this company.

I do not make a habit of posting negative reviews, but this process has been a nightmare, and I hope that this will 1) help people make an informed decision when deciding whether or not to work with kvCORE/Inside Real Estate/kunversion, and 2) encourage IRE to adjust their customer service accordingly.

TL;DR: We continue to receive charges months after we requested a cancellation to an add-on subscription because they (Inside Real Estate) stopped providing the services abruptly without notice. Despite numerous requests to speak to their customer service and accounts manager, we still have not heard back beyond a canned response stating our contractual obligations while IRE continues to charge our card for services they are contractually obligated to provide yet are not.

When we first brought this issue to their attention, we were told by their customer service that our card was removed from our file and will not be charged. We’re still being charged going on 6 months now since the stoppage of add-on services. Our kvCORE dashboard shows that there are no cards on file and that we are no longer subscribed to the add-on services they’re charging us for. We’ve disputed every charge with our bank (who is aware of this situation), the charges keep accumulating.

Attempts to reach out to IRE have proven fruitless, hence this review: we’ve called the phone number they’ve asked us to call, emailed the email address they told us to use, scheduled a chat using their online scheduler, and used their support chat (which does not send a receipt of their communication despite promises otherwise), only to be put on the same cycle again.

The testimonial rating is primarily a reflection of dealing with IRE regarding kvCORE’s add-on features, but in case you’re considering using one of the kvCORE add-ons: Customer service and sales wasn’t responsive or terribly helpful leading into the subscription process which should’ve been a red flag. They promised to help facilitate things that never got done and didn’t communicate when they ran into road blocks.

The add-on services didn’t help our business, but your mileage may vary depending on your usage and business practices. However, there are plenty of other cheaper options that do the same things better. I was hoping that having a single integrated system would justify the difference, but the UI/UX wasn’t streamlined or customizable enough to be worth it.

All-in-all, kvCORE’s offerings offer a great sales pitch to brokers hoping to recruit agents: on the surface, everything looks like the ultimate real estate CRM, broker management tool, and lead generation engine, and they are so many potentially-promising options, it’s easy to buy-in (we certainly did). However, the internal workings are extremely clunky, unintuitive, and unreliable.

My business partner and I have backgrounds in app and software development, and we’ve worked with many other real estate CRMs in the past and were hired as testers for a very large brokerage’s CRM that was in development at the time. We can confidently say that this is not about user-error, an inability to look-up support logs/FAQs/online tutorials/etc, or a complaint about the service not providing satisfactory results.

This is about one business abruptly ceasing to provide a service that their client business has paid for while continuing to fraudulently charge for said services. This is about that same business refusing to do what they promise and refusing further communications from their client.

If you’re a real estate agent or lender, I would recommend allocating your hard-earned expenses elsewhere.

stay the fukkk away... worse customer service ever... these guys done know left from right!

Stay away from this company! First they give you a demo telling you that everything works perfectly, that you were only pay for that subscription. Then, when you sign up with them, the actual reality pops up. If you want to grow your business with organic SEO, this is not the choice. If you want to customize your website yourself, this company is not the choice. They tell you Bomb Bomb videos are included, then you find out it’s a trial version only (very limited). I’ve been telling them that I’m not happy, and I’m not planning to renew the contract with them, and they keep avoiding me. They are not committed to the clients, and they will not support you if you have a problem with the app. I had so many problems connecting the company email, SEO, and other products. If you want a nice website, find a real estate developer and have them do it for you. They claim to be good with the ads, but for every $100 you spent in ads with them, expect to receive about 50% in the actual ads. This company has been the worst nightmare I’ve had since I signed up last year.

If I could give zero stars I would. This company is an absolute $hit show. DO NOT, I REPEAT DO NOT sign up with them unless you like getting completely ignored for months on end when you need something important. To say they are under staffed is an under statement. If they had a 1/3 of the clients that they have the service might be just OK but as it stands its about as bad as it can get. I wish they would stop being greedy and stop taking brokerages & clients on knowing full well that they can't service them. They failed lesson # 1 of scaling your business and they are going to lose a lot of customers because of it. Again, do yourself a favor and go with another CRM. #worstserviceever