InsideTracker Reviews 617

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

They will steal your data and won't suppress it even tho you asked them multiple times to delete all your data and to remove your infos from their company. Then keep harassing you per mail to join bac... See more

Company replied

Rated 5 out of 5 stars

I purchased a package and forgot to use it, so it expired. When I contacted them, they not only extended the date, they gave me a free year subscription! Great customer service from Blaira! I have use... See more

Rated 5 out of 5 stars

What an incredible company!!! I've been with them for several years now and had purchased several tests as part of a package. I was spacing them out as part of my health journey and didn't realize tha... See more

Rated 5 out of 5 stars

Had a problem with expiring tests that had been purchased a while back. Didnt need to use them all recently due to other tests being done. Contacted the Inside Tracker team and they were very unders... See more

Company details

  1. Fitness and Nutrition Service

About InsideTracker

Written by the company

InsideTracker

What is InsideTracker?

Established in 2009 by a team of seasoned experts specializing in aging, genetics, and biometric data, InsideTracker is your key to a healthier longer life.

Through a meticulous analysis of your body's biomarkers, InsideTracker offers an objective assessment of your well-being. Powered by cutting-edge A.I., this platform harnesses insights from over ten billion biomarker data points and thousands of peer-reviewed scientific publications to craft a tailor-made guide for your journey towards improved health and longevity. All this knowledge is conveniently integrated into a user-friendly mobile app, unveiling your personalized path to inner well-being and lasting vitality.

What plans are available?

  • Ultimate: The most comprehensive understanding of your body’s health, measuring up to 48 biomarkers for a complete and holistic analysis of your health.

  • InnerAge 2.0: InnerAge 2.0 analyzes 17 biomarkers for men and 13 for women to reveal your biological age (known as your body’s InnerAge).

  • DNA Kit: The DNA Kit analyzes 261 genetic markers to reveal your genetic potential for up to 38 wellness traits.

  • Blood Results Upload: Utilize a recent blood test from your doctor, employer, or insurance company and take advantage of the in-depth insight that only InsideTracker can provide.

  • First Responders Panel: A custom blood panel, specially crafted for our community’s most dedicated service members.
With any of our plans, track your progress with our iOS and Android apps to continuously calibrate based on real-time feedback from your body.
View All Plans
InsideTracker

Contact info

4.1

Great

TrustScore 4 out of 5

617 reviews

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Replied to 20% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Absolute game changer for health

Absolute game changer for health. I tell all my friends to use them. Thanks for making it easy.

June 14, 2024
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Reply from InsideTracker

Hi Jimmy, this is amazing! Our team is so happy you feel this way. Thank you for helping spread the word!

Rated 1 out of 5 stars

Didn’t get my results until weeks later…

Didn’t get my results until weeks later and never got my action plan

June 18, 2024
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Reply from InsideTracker

Hi Michael,

One of our Relationship Managers will reach out to you today with more information on how to create your Action Plan. It can also take up to 10 days for results to process at the lab. Please look for an email from our team today - we will make sure you have all information you need to move forward with your personalized recommendations!

Rated 5 out of 5 stars

Worth every penny!

-Easy set up for blood draw.
-So much great information on things to add or change to help your biomarkers to become optimized.
-One of my markers told me to contact my dr and I am glad I did because she then did a blood draw and was concerned, I would have not known otherwise!
-I really LOVE the pro tips! They are customized as my husband is getting different ones due to our dietary needs.

May 31, 2024
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Reply from InsideTracker

Hi Sara, thank you for this review. We are happy to hear that setting up the blood draw was an easy process and that the information and pro tips have been beneficial to your InsideTracker journey!

Rated 3 out of 5 stars

It’s ok

The scheduling with the phlebotomist was a hassle and she showed up in the afternoon after I had been fasting all day. I didn’t receive any confirmation that my blood results had been sent off either. I didn’t receive an email when my DNA results came in so they had been ready for a few days before I remembered to check. Overall the process wasn’t the smoothest but not a deal breaker either. The results were insightful and in the end happy I did it. I have yet to start my supplements but hoping they help. I was in the middle of a health crisis which prompted me to do this. We did get a good discount for being a government worker however without that discount I think it would have been overpriced.

May 28, 2024
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Reply from InsideTracker

Hi Cassandra, we appreciate your feedback in regards to this as we are looking to make improvements to the overall InsideTracker experience. We are looking over your account information and we will be reaching out to you for more information shortly.

Rated 4 out of 5 stars

Reasonable

Reasonable. But I did one of the offers without a complete understanding that the other ( ultimate) was the one I need because there were a lot of markers not included in mine and ask for paying the difference between both programs and two times they told me that it was necessary to pay the whole price (489) and not the difference (100)
I am a little upset for that

June 6, 2024
Rated 5 out of 5 stars

Very good platform

Very good platform! Helpful team and provides good insights.

May 29, 2024
Unprompted review
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Reply from InsideTracker

Thank you so much for your kind words Nate! Our team is here for your every step of the way, keep up the good work!

Rated 5 out of 5 stars

I'm really glad I did this!

This was a very thorough and informative test that took things a lot deeper than any of the routine testing I've done with my doctors. A few surprises, a few validations, and a very user-friendly experience. I'm really glad I did this!

May 30, 2024
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Reply from InsideTracker

Erica, this is so awesome to hear! We are so glad you found the experience informative and user-friendly - thank you for the positive review!

Rated 5 out of 5 stars

SIMPLE

FAST EASY ACCURATE. LOTS OF INFO.

May 28, 2024
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Reply from InsideTracker

We love to hear this! We strive to make the insights and recommendations you receive as easy to interpret as possible, we are so glad you feel InsideTracker accomplishes this.

Rated 5 out of 5 stars

This has been an eye opening experience…

This has been an eye opening experience not just for me but my family doctor as well. We were both very surprised at a couple of the blood marker values but appreciate knowing what needs to be changed and worked on

May 28, 2024
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Reply from InsideTracker

Hi Connie, thank you for your review! We are so glad InsideTracker was able to help you identify biomarkers that could be improved - and we are here for you every step of the way!

Rated 4 out of 5 stars

Mostly perfect

Everything perfect, but the app often does not start first, ahs to be restarted.
Also, when I need to see details in the app, it gets forwarded to web, that is okay, but the forwarded web advertise the app install the whole time with big banner on top of the screen that needs to be closed.

May 23, 2024
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Reply from InsideTracker

Thank you for providing this feedback, Jakub! I'm sorry for any troubles you've experienced with our app. We're actively working on keeping the whole user experience on the app so you don't have to be directed the web for certain insights, like Categories. We will keep you updated on our progress along the way! We'll be reaching out to you, directly, about your app needing to be restarted upon opening it and about the banner you mentioned. I'm hoping we can resolve these items for you. Thank you again for your feedback and for choosing InsideTracker to be your partner in your health journey.

Rated 5 out of 5 stars

Good experience

It was generally good, answered my questions. Application is easy to download and install. The overall process to sign up and set up my profile was straightforward.

May 20, 2024
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Reply from InsideTracker

Hi Rene, thank you for your review! I'm very happy to hear you are enjoying your experience so far and that it's been a smooth journey.

Rated 3 out of 5 stars

Some of your recommendations are condradicting

Some of your recommendations are contradicting. One says to take more b12 and one says to take less. It’s linked to results that I’m red in so it’s made me really confused. Also, my dr says the ones in red are fine and your app said to see a dr so it’s a tad scary.

May 16, 2024
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Reply from InsideTracker

Hi Michelle, thank you for providing your feedback. We are in the process of looking over your account information and we will be providing follow up in regards to this shortly.

Rated 1 out of 5 stars

They send way too many emails

They send way too many emails. I have yet to find an account option to disable these communications, and the emails don’t have an unsubscribe option. I wish I had never signed up just so I could stop receiving emails from them.

Update: I emailed their support 2x (May 2 and May 10) to unsubscribe. I received confirmation that I was removed from the emailing lists. I received another marketing email on May 13. I mean, it’s a joke to me at this point.

May 9, 2024
Unprompted review
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Reply from InsideTracker

Hi Jesse, we apologize for the continuous emails that you have been receiving. We absolutely can update your preferences on our end.

Rated 1 out of 5 stars

I regret signing up for this

I regret signing up for this. Total waste of $500+. Didn’t tell me anything new. And the lab near me was a complete mess which got it all started on the wrong foot. Customer support was not at all supportive. Save your money.

January 31, 2024
Unprompted review
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Reply from InsideTracker

Hi Angie, I am sorry to hear you have not been happy with your experience so far. We are looking into the lab you visited regarding your experience there, and our team would love the opportunity to meet with you live to show you all of the features InsideTracker has to offer. We will be reaching out today!

Rated 5 out of 5 stars

Comprehensive; easy to understand

Very comprehensive and presented in a way that is easy to understand.

April 26, 2024
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Reply from InsideTracker

Thank you Brian! We are glad to hear that the information was presented in a way that is easy to understand.

Rated 3 out of 5 stars

Disappointed

Disappointed, not too different from a regular bloodwork with the exception of the app and more Biomarkers. I was expecting more recommendations on what to do to improve those Biomarkers outside normal levels. Not worth the money

April 29, 2024
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Reply from InsideTracker

Hi Diego,
We appreciate your feedback in regards to this. We apologize for your experience thus far. We will be reaching out to you via email to make sure that you are getting the most out of the InsideTracker experience.

Rated 1 out of 5 stars

VERY disappointed

I have emailed customer support the same question multiple times and still do not have an answer. My name was entered incorrectly so the quest labs can't put my results in their portal-which I need for there. Extremely frustrated with the lack of customer service & incompetency here. No one answers the phone so I just keep sending the same email.

April 9, 2024
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Reply from InsideTracker

Hi Renee,
Thank you for providing your feedback, and I'm very sorry for the troubles up to this point. It looks like our Support Representative you had direct contact with was able to correct the spelling of your name in Quest's portal, but your results were linked to your Quest account this morning. We will be reaching out to you today to check in and confirm the issue has been resolved. We are hoping to make this right and ensure you're having the best possible experience with InsideTracker going forward.

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