Insight Pest Solutions Reviews 630

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and thoroughness in addressing pest issues. Many people highlight the technicians' knowledge and willingness to go above and beyond, often explaining processes and offering additional solutions. The service itself is frequently described as effective, with many consumers reporting successful pest control and a positive overall experience. However, some customers were dissatisfied with the company's subscription and pricing practices, mentioning issues with automatic renewals and perceived high costs for the service provided. There were also mixed opinions regarding customer service, with some people experiencing slow responses or a lack of accountability when problems arose.

What people talk about most

Staff

People report positive experiences with staff, particularly praising technicians for their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers express satisfaction with the... See more

Customer service

Clients share ambiguous opinions on customer service. While some reviewers praise representatives for being... See more

Subscription

Users describe negative interactions with subscription services. Many customers report being unknowingly... See more

Technology

Consumers consistently report positive experiences with the technicians. Reviewers frequently praise... See more

Price

Reviewers highlight negative aspects of price, consistently expressing frustration with unexpected and high... See more

Based on these reviews

Rated 5 out of 5 stars

Every summer our house exterior have had issues with numerous ant hills and spider nests and flies around our windows. We have Insight Pest Solutions help out. Their technician, Omkar, sprayed around... See more

Rated 5 out of 5 stars

Abminav (Tindal) was a pleasure to have as my guy today. Competent and knowledgeable, he took care of all my bait traps, got rid of my spiderwebs, sprayed for spiders and ants, and even set up a new... See more

Rated 5 out of 5 stars

We had our quarterly visit this week, and as usual I'm really pleased. Our technician, Mike Hurst, is a personable and professional individual. He goes the extra mile for us, in particular paying... See more

Rated 5 out of 5 stars

Very happy with Danny’s visit today. Managing deep snow and still smiling. I’ve been a customer for a few years now and have never regretted acquiring this service. I am in an area with a large new h... See more


Company details

  1. Homekill Service

Information provided by various external sources

At Insight Pest Solutions, we believe that pest control services should be safe, effective, and affordable. Get a free pest or termite control quote today.


Contact info

  • Stuart Andrew Boulevard 4400, 28217, Charlotte, United States

  • insightpest.com

4.2

Great

TrustScore 4 out of 5

630 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend

Udit is a very cordial and professional representative. He takes time to hear my concerns and he reports back on his findings and what work he did.

August 13, 2025
Unprompted review
Rated 1 out of 5 stars

My contract was for one year and ended…

My contract was for one year and ended at the end of 2024.
The contract states that I must respect the first year, which I did, and that after that, the annual contract will be terminated and services will continue, but only seasonally, unless otherwise notified by the owner.

Is this the cancellation service?

Which has been done multiple times.

Despite everything, I continue to receive services and, of course, pay the bills, despite my numerous requests to terminate the service.

I no longer have a contract with them. I have sent multiple termination notices, received no response, and the technician continues to come.

Update 08/13/2025
Insight Pest Solutions email me and said the contractis cancelled.

Update 08/26/2025
Insight Pest Solutions email me to said "A service technician will come to your home to perform pest control service on 08/28/2025 between 9-1."

They say there's no contract and they send me another technician less than two days later. And they don't even check my availability.

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Udit

Udit, professional service and polite. You are welcome back for the next service.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Right time right place

Yug was very helpful.
We've been having issues with mice for years and more recently with wasps and earwigs, especially when it's wet. Looking forward to seeing how this service performs. The team was great so far, took out a visible wasp nest and did everything quickly and efficiently.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Gurmeet was excellent

Gurmeet was excellent. He made sure to contact me before arriving at the property. We were not at the property but he assured me he completed the job and let me know when he was finished.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Insight Pest Control takes care of any…

Insight Pest Control takes care of any pests insects or other pests on our property. Our service rep Udit is very helpful and listens to all concerns and takes care to solve the issues. We have been very happy with all the services and Reps.

August 10, 2025
Unprompted review
Rated 1 out of 5 stars

Lied about free cancelation and poison doesn't work.

I'd give zero, if i could, though I suppose the customer service deserves 1 for taking all of my frustration on the phone.

It's been 5 months since we started service with Insight and our roach, spider, and fly problem proceed to get worse. I saw our first ant in the house yesterday, so hopefully that doesn't become an issue too.
Worst of all was the door to door salesman for Insight named Xander Hartner. He lied to us when we signed up and said we could cancel any time with no charge. My wife was there, heard him say the same thing. Asked to sign the contract saying it says the same thing he told us. Guess what? Nope, locked us into a 1 year contract and it costs $350 to cancel.

So we now have a service that doesn't work from a business that lies to its customers. Bunch of con artists.

Please do yourself a favor and tell anyone that comes to your door from this company to kick rocks, and find another company that doesn't lie and actually works!

August 11, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look