A very good experience with the advisor who was very helpful, friendly and efficient. Water from the kitchen sink wasn’t being taken away and quite expected to have to pay for a call-out but she expl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to deal with support for q&a. When item went faulty. Gave me tips to check for specific faults before engineer arrived. Managed to sort problem myself, but getting an engineer lined up to do a re... See more
Company replied
Good telephone response from ISE. Put in touch with local kitchen company. Excellent service from engineer. ISE less than year old, had stopped working. Engineer immediately, on phone, said he will or... See more
Company replied
The gentleman at Insinkerator Support (i assume usa) was more than helpful. Helped diagnose the fault in a Evolution Model 100 waste disposal with a faulty magnet contact in the low voltage b... See more
Company replied
Company details
Written by the company
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Contact info
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, United Kingdom
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ISE replaced under guarantee
Good telephone response from ISE. Put in touch with local kitchen company. Excellent service from engineer. ISE less than year old, had stopped working. Engineer immediately, on phone, said he will order a new one. came when said he would, quick clean and efficient job. Professional.
February 11, 2026
Unprompted review
Reply from InSinkErator UK
Hi Mr and Mrs G,
Thanks for your feedback! We're pleased to hear that our team was able to assist you quickly and connect you with our service engineer who resolved the issue efficiently. It's great to know that we could get everything sorted smoothly for you.
Best wishes,
John
InSinkErator Customer Service
Outstanding service from Simon at…
Outstanding service from Simon at Kitchen Resolve! I reached out regarding a Sinkerator malfunction with on/off button. Simon quickly confirmed it was covered under warranty and arranged a replacement, which arrived and was fitted within just two weeks. Highly recommended!
February 12, 2026
Unprompted review
Reply from InSinkErator UK
Hi MiM,
Thanks for sharing! We're thrilled to hear your after-sales experience was smooth and straightforward. We appreciate your recommendation and your kind words. We'll make sure to share your comments with Simon and the rest of the team.
Best wishes,
John
InSinkErator Customer Service
Fantastic !
Got an immediate and comprehensive answer to my question. Amazing !
February 13, 2026
Unprompted review
Reply from InSinkErator UK
Hi Alexander,
Thanks for your feedback! We're glad to hear our team was able to assist you promptly. Feel free to reach out if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
First Class Service
Probably the most patient, attentive and comprehensive customer service I have encountered in a life time. And I'm 70
February 12, 2026
Unprompted review
Reply from InSinkErator UK
Hi customer,
Thanks for sharing your experience with us! We're delighted to hear that our service stood out in such a meaningful way. We strive to provide first-class customer service and it's great to know your experience reflected that. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Hot water boiler failed after five months
Did not get call back as agreed, not satisfied that hot water boiler packed in after 5 months and warranty does not start again with replacement boiler.
February 4, 2026
Unprompted review
Reply from InSinkErator UK
Hi Julie,
Thank you for your feedback. We're sorry to hear about your experience and we will carefully review this internally. We've sent you a request for more information, and we'd appreciate your response.
For any questions or concerns with your InSinkErator products, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best Wishes,
John
InSinkErator Customer Service
Great service - thank you!
The person with whom I spoke could not have been more helpful! He patiently helped me figure out why my food disposal unit had stopped working (the tube to the air switch was disconnected), and in so doing, saved me from an expensive service call. Thanks again!
February 10, 2026
Unprompted review
Reply from InSinkErator UK
Hi Blue,
Thanks for taking the time to share your feedback! We're delighted to hear that our team was able to quickly identify the issue and get your disposer working again. It's always great to know we could help resolve the issue over the phone. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
First class company
Had a small problem with an under sink water heater , in warranty and no hesitation just replaced with a new one and posted out first class .
February 5, 2026
Unprompted review
Reply from InSinkErator UK
Hi Mr Healings,
Thanks for sharing! We're glad to hear you're happy with the assistance and the replacement reached you quickly. Your feedback means a lot to us.
Best wishes,
John
InSinkErator Customer Service
Very helpful agent that helped me…
Very helpful agent that helped me greatly
February 9, 2026
Unprompted review
Reply from InSinkErator UK
Hi Andy,
Thanks for your feedback! It's great to know our team was able to provide the support you needed. We appreciate you taking the time to share your experience.
Best wishes,
John
InSinkErator Customer Service
Reply from InSinkErator UK
Hi George,
Thanks for your feedback! We're glad to hear your after-sales experience with us was smooth and easy. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Reply from InSinkErator UK
Hi William,
Thanks for your feedback! It's great to know our team made a positive impression and was able to support you satisfactorily. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Top class Customer Service
Your representative Eugene was knowledgeable, friendly, helpful and totally professional - great service.
January 30, 2026
Unprompted review
Reply from InSinkErator UK
Hi Suzanne,
Thanks for your feedback! We're glad to hear you're pleased with your experience. We'll be sure to share your comments with Eugene and the rest of the team. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Reply from InSinkErator UK
Hi MacFam,
Thanks for your feedback! We're glad to hear you had a great InSinkErator experience. If you need further assistance, we're here to help.
Best wishes,
John
InSinkErator Customer Service
Very efficient and gave me a 20%…
Very efficient and gave me a 20% discount
January 28, 2026
Unprompted review
Reply from InSinkErator UK
Hi Maureen,
Thanks for sharing your experience! We're glad to hear we could help you with your next purchase. Enjoy your new InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Reply from InSinkErator UK
Hi Maurice,
Thanks for your feedback! We're glad to know you're pleased with your experience with one of our service engineers.
Best wishes,
John
InSinkErator Customer Service
Excellent customer service .
Excellent customer service .
Immediately understood why I was calling , courteous , focused.
Sorted despite the fact it was actually my fault , not theirs.
January 26, 2026
Unprompted review
Reply from InSinkErator UK
Hi Joy,
Thanks for your feedback! We're glad we could help and get everything sorted out for you. We appreciate you taking the time to share your experience.
Best wishes,
John
InSinkErator Customer Service
Reply from InSinkErator UK
Hi Ray Joyce,
Thanks for your feedback! We're glad we've been able to assist with your enquiries. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
The unit is as good as the website…
The unit is as good as the website alludes to my only gripe was the misinformation I received about what comes in the box prior to purchasing. So as I particularly wanted a stopper and not a strainer I have had to purchase one separately.
January 18, 2026
Unprompted review
Reply from InSinkErator UK
Hi Curry Taylor,
Thank you for your feedback. We appreciate you responding to our request for more information and allowing us to review your experience.
The strainer basket (Alba Stopper) that comes with our higher end disposers work as a strainer and a stopper at the same time, and we apologise if this wasn't clarified during your initial contact.
Thank you for your time on the phone this afternoon and we hope we were able to improve your experience.
Best wishes,
John
InSinkErator Customer Service
I received very helpful advice over the…
I received very helpful advice over the ‘phone from InSinkErator and the recommended plumbing company in my area did an excellent repair job on my waste disposal unit.
January 5, 2026
Unprompted review
Reply from InSinkErator UK
Hi Beverley and Paul,
Thanks for sharing! We're delighted to hear you had a pleasant experience from your initial contact with us and up to the service visit. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
What pressure is really needed?
I was sold the tap by Wren and told I needed 0.5 bar. I checked with the plumber before purchasing who said it would be fine despite not having great pressure at the house. After install the boiling water dribbles out. I called Insinkerator and was first told I need 2.1-8.6 bar. I have since received another call to say they got that wrong and I need 1.7 bar. My pressure fluctuates around 1.7 bar so I have an expensive tap that is not useable in my home and waiting to hear back from Wren/Insinkerator for who is going to take responsibility for incorrect information. Not happy!
January 19, 2026
Unprompted review
Reply from InSinkErator UK
Hi Sarah,
Thank you for your feedback. We're sorry to hear about your experience and we will carefully review this internally. We've sent you a request for more information, and we'd appreciate your response. We will get in touch to discuss how we can assist in resolving the issue.
Best Wishes,
John
InSinkErator Customer Service
EXCELLENT
The assistant I spoke to gave me all the information I needed to make a decision on which product would be best for my needs.
January 12, 2026
Unprompted review
Reply from InSinkErator UK
Hi Marian,
Thanks for your feedback! We're delighted to hear our team was able to assist you in selecting a suitable product. Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
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