A very good experience with the advisor who was very helpful, friendly and efficient. Water from the kitchen sink wasn’t being taken away and quite expected to have to pay for a call-out but she expl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to deal with support for q&a. When item went faulty. Gave me tips to check for specific faults before engineer arrived. Managed to sort problem myself, but getting an engineer lined up to do a re... See more
Company replied
Good telephone response from ISE. Put in touch with local kitchen company. Excellent service from engineer. ISE less than year old, had stopped working. Engineer immediately, on phone, said he will or... See more
Company replied
The gentleman at Insinkerator Support (i assume usa) was more than helpful. Helped diagnose the fault in a Evolution Model 100 waste disposal with a faulty magnet contact in the low voltage b... See more
Company replied
Company details
Written by the company
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Contact info
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, United Kingdom
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Exceptionally helpful…
First time in 5years that I’ve needed to ask customer svs for help. Top class. Very helpful indeed
November 6, 2025
Unprompted review
Reply from InSinkErator UK
Hi Jo,
Thanks for sharing! We're delighted to know that your first customer service experience with us in five years was such a positive one. We aim to provide top-class support, and it's great to hear that reflected in your experience. We're always here to help!
Best wishes,
John
InSinkErator Customer Service
Reply from InSinkErator UK
Hi Charles,
Thanks for your feedback! We're glad to hear our team was able to assist you efficiently. Feel free to reach out should you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Filter - great, company - useless
The filter is great, but the company is utterly incompetent.
I placed the order 8th October and didn't get the filter until 28th October. The only reason I got it then was because I chased them to ask where it was.
The first time I was told the order hadn't been placed because I hadn't completed it online or some rubbish to that effect. My account showed it had been shipped so that wasn't right. I then spoke to another team who said there had been an issue but it would be sent out and with me 'by Monday'. When it didn't arrive I emailed to be told it was out for delivery that day (Tuesday) but it showed I had not made payment - the 2nd time I was accused of not paying and the 2nd time I sent over the screenshot from my bank confirming payment was taken 8/10 when I ordered. To this I received no reply, no apology. The company is beyond incompetent, I will not be ordering anything again - we're changing the hot water tap system instead.
October 28, 2025
Unprompted review
Reply from InSinkErator UK
Hi KB,
Thank you for your feedback. We're sorry to hear about your experience and we will carefully review this internally. We've sent you a request for more information, and we'd appreciate your response.
Best Wishes,
John
InSinkErator Customer Service
I was incredibly impressed by the lady…
I was incredibly impressed by the lady who helped us on the phone. She was extremely knowledgeable and took us through all the necessary google searches to locate everything we needed. She was remarkable.
November 4, 2025
Unprompted review
Reply from InSinkErator UK
Hi Nina,
Thanks for taking the time to share your experience with us! We're delighted to hear you're so pleased with how our representative took the time to make sure you're fully assisted. Feel free to contact us should you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Very helpful
Our hot water tap tank gave up after over 10 years . Customer services were very helpful and directed us to buy a new tank at a discount. It arrived two working days later.
October 30, 2025
Unprompted review
Reply from InSinkErator UK
Hi Sylvia,
Thank you for your feedback! We're glad to hear your old tank lasted for more than 10 years before it finally gave up. It's great to know you're happy with the discount and the quick delivery of your new hot water tank.
Enjoy your new InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Superb
I dealt with Ben, he was super efficient on everything and also a nice guy. Thanks Ben
October 27, 2025
Unprompted review
Reply from InSinkErator UK
Hi Justin,
Thank you for your kind words! We're glad to hear you had a smooth and positive experience. We'll be sure to share your feedback with the rest of the team.
Best wishes,
John
InSinkErator Customer Service
Highly recommend
Excellent customer care and a superb service. I am so glad I did my research before buying an InSinkerator; when I had a problem, they came up trumps. 10 out of 10.
October 14, 2025
Unprompted review
Reply from InSinkErator UK
Hi Debbie,
Thanks for sharing your feedback! We're delighted to hear you had such a positive after-sales experience with us. Thanks for recommending our products!
Best wishes,
John
InSinkErator Customer Service
Very helpful support personnel
Very helpful support personnel, found the correct part and source in a 2 minute call. Top marks guys!
October 29, 2025
Unprompted review
Reply from InSinkErator UK
Hi Mike,
We appreciate your feedback. We're glad to hear our team was able to assist you quickly in identifying and getting the part. We aim to make things easier for our customers and improve with each feedback.
Best wishes,
Eugene
InSinkErator Customer Service
Easy to deal with support for q&a
Easy to deal with support for q&a. When item went faulty. Gave me tips to check for specific faults before engineer arrived. Managed to sort problem myself, but getting an engineer lined up to do a repair was easy with them. No fuss, so would recommend. Last insinkerstor waste disposal. lasted 8 years.
October 1, 2025
Unprompted review
Reply from InSinkErator UK
Hi Jay,
Thanks for sharing your experience! We're glad to hear you are pleased with the support and that you managed to sort the issue on your own. While you did not require a service or a replacement, we're grateful for your trust, and we will be happy to serve you again in the future if you need it
Best wishes,
Eugene
InSinkErator Customer Service
Brilliant Customer Service by Billy
I called The customer service department and spoke to Billy who was very knowledgeable and professional. He was able to help me with our steaming hot water tank, that we have in our new home. We were left no instructions by the previous owner and didn't know how to use it. Billy has sent me the user manual and explained how it all works. Thank you! Linda
October 27, 2025
Unprompted review
Reply from InSinkErator UK
Hi Linda,
Thanks for sharing your feedback! We're delighted to hear you are pleased with Billy's attentive support. We'll be sure to let him and the rest of our team know.
Best wishes,
Eugene
InSinkErator Customer Service
Most helpful issues all sorted promptly
Most helpful issues all sorted promptly
October 21, 2025
Unprompted review
Reply from InSinkErator UK
Hi Barry,
I'm glad to see that your concern was addressed by our support. We'll be happy to support you again whenever needed.
Best wishes,
Eugene
InSinkErator Customer Service
I had a problem with my tank - sorted promptly
I had a problem with my tank. I phoned the helpline and quickly got someone who could help. It turned out my unit was still within warranty so the person on the phone - Adrian - told me he would ship a replacement unit. We were due to be on holiday when the unit was due to arrive so Adrian gave me the case number so I could arrange delivery when I had returned home. It arrived and worked perfectly.
October 10, 2025
Unprompted review
Reply from InSinkErator UK
Hi Robert,
Thank you for sharing! We're delighted to hear our team was able to assist you with your concern. We aim to make things easier for our customers and improve with every feedback. It's wonderful to know you are pleased with the support.
Best wishes,
Eugene
InSinkErator Customer Service
Excellent Service
I had an issue with an Instant Water tap that was outside warranty but had started to leak.
The operator I spoke to offered advice over the phone and has sent a replacement part free of charge as a gesture of goodwill.
Excellent service.
October 21, 2025
Unprompted review
Reply from InSinkErator UK
Hi Carl,
Thanks for sharing your feedback! We're sorry to hear about the issue, and we're glad to know we've been able to help you with the replacement part. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
They immediately responded to my…
They immediately responded to my request to repair or replace my waste disposal unit within warranty. I now had to replacement fitted.
October 20, 2025
Unprompted review
Reply from InSinkErator UK
Hi Mrs. Barnes,
Thanks for your feedback! We're glad to know that your after-sales experience was smooth and easy.
Enjoy your new InSinkErator!
Best wishes,
John
InSinkErator Customer Service
I called up InsinkErator customer…
I called up InsinkErator customer service to request support for a heat tank that was tripping our home RCD circuit, the product was only 18 months old and I was informed the warranty period was only 12 months on the particular product. However as a good will gesture they offered to send me out a replacement unit, and gave advise and offered a discount on a filter I should use in the future. I am happy the company took responsibility for their product failing. It's rare to find this in these times. I do hope durability and product life length is high on InSinkErators agenda.
October 20, 2025
Unprompted review
Reply from InSinkErator UK
Hi Matt,
Thank you for taking the time to share your experience with us! We're pleased to hear that our team was able to help with a replacement unit and that you are happy with the way things are handled. Using a genuine InSinkErator filter is necessary in keeping your hot water system protected, especially if you live in a hard water area.
We value your feedback, and ensuring product quality is very important to us. We'll continue working hard to meet your expectations.
Best wishes,
John
InSinkErator Customer Service
Prompt phone answering
Prompt phone answering, extremely helpful member of staff who immediately sorted out the issue I had and, I have to say, greatly exceeded my expectations.
October 20, 2025
Unprompted review
Reply from InSinkErator UK
Hi Mickybee,
Thanks for sharing! We're glad to hear our team was able to assist you promptly and sort everything out right away. We aim to make things easier for our customers, and we're delighted that we were able to exceed your expectations.
Best wishes,
John
InSinkErator Customer Service
Excellent after sales service
October 14, 2025
Unprompted review
Reply from InSinkErator UK
Hi John,
Thanks for your feedback! We're glad to hear you were so pleased with your experience with us. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Positive will to help
First impression was superb, "don't worry we can work through this for you". Complex issue becuase I was outside 5 year warranty but tap had been replaced already. The lady explained the secomd tap was therefore still covered and helpfully referred me onto a trader who fixed the system for me.
Although I had to have the heater replaced on my dime, I was still very satisfied
October 2, 2025
Unprompted review
Reply from InSinkErator UK
Hi Baz,
Thanks for taking the time to share your experience! We're delighted to hear that our team made such a positive impression and was able to assist you diligently. While we regret that the replacement tank fell outside of warranty, we're glad the matter was resolved to your satisfaction. We'll make sure to share your comments with the rest of the team.
Best wishes,
John
InSinkErator Customer Service
Fast response
Fast response - from a real person. Issue sorted rapidly to my complete satisfaction.
October 7, 2025
Unprompted review
Reply from InSinkErator UK
Hi Mr. Atkinson,
Thanks for your feedback! We're glad to hear our team was able to help you quickly get everything sorted satisfactorily. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Bit unsure to start with but 10/10 to finish!
I was a bit unsure when I phoned up as some helplines can be unhelpful but the young lady at InSinkErator was very helpful and quickly put me at ease. Answered my questions and stayed with me while I looked at the YouTube instructions. I couldn't have asked for more. Certainly 10/10.
October 16, 2025
Unprompted review
Reply from InSinkErator UK
Hi Richard,
Thanks for sharing! We're thrilled to hear our team member was able to make you feel reassured contacting our customer support and took time to ensure you're full assisted. We appreciate your kind words and your perfect score rating!
Best wishes,
John
InSinkErator Customer Service
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