InspiAIR Inc.Reviews 

574
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, friendly, and knowledgeable approach, making interactions pleasant and comfortable. Many people highlight the exceptional customer service, noting that employees are patient, caring, and take the time to explain everything in detail, ensuring a clear understanding of products and processes. The overall service is frequently described as excellent, with consumers appreciating the efficiency and ease of their experience, from setting up machines to receiving ongoing support. Reviewers are particularly impressed with the comprehensive product knowledge and the helpfulness in addressing concerns and providing suitable options, even assisting with government funding processes.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, knowledgeable, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, friendly, and prompt.... See more

Product

Customers consistently note positive experiences with product, highlighting the ease of understanding and the... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and knowledge of the... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing their visits as great and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Krista was amazing !! She explained everything so well, made me feel very comfortable and confident about using the APAP machine. From the minute I walked in the door and was met by a lovely recept... See more

Rated 5 out of 5 stars

I felt the explanation of the asap machine and my condition were calm, and expertly presented. The telling will be tonight of course when I try it out but I had no trouble setting up the machine thi... See more

Rated 5 out of 5 stars

Everything was great. A very warm welcome by Heather. Very friendly and relaxing atmosphere. Pricilla in InspiAIR on Ogilvie Road, Gloucester, was a perfect consultant with a very clear explanation, p... See more

Rated 5 out of 5 stars

The team at InspiAir Belleville is absolutely amazing! They showed nothing but kindess from the moment I entered the building. As someone who has been struggling to sleep for months, I have felt defea... See more


Company details

  1. Medical Supply Store

Written by the company

We are a locally owned and operated respiratory home care company dedicated to helping you breathe easier and sleep well. Whether you need home oxygen therapy, treatment for sleep apnea or, if you are a patient or referring physician, our goal is to always provide you with outstanding professional, prompt and courteous service. InspiAIR is licensed by the Ontario Ministry of Health to provide home respiratory care under the Home Oxygen Program (HOP) and the Assistive Devices Program (ADP). Our main services are home oxygen therapy initiation and follow-up and PAP therapy initiation and follow-up. We also carry a variety of PAP therapy supplies and accessories from all major manufacturers. For referring physicians home oxygen assessments, overnight oximetry testing and PAP therapy download reports are available via referral and on request. At InspiAIR we believe that the need to be on oxygen doesn’t have to set limits on your lifestyle. We’ve set out to provide the best portable oxygen concentrators (POCs) on the market to give patients the confidence that they’ll have a 24/7 oxygen supply while at home or away. We use the latest technology available to deliver prescribed therapies however our best service is always provided live and in person. We are available 7 days a week. Call 1-866-626-8697 today to arrange a courtesy consultation to discuss your specific therapy needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

574 reviews

5-star
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1-star

No recent history of asking for reviews

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5.0

All reviews

(574)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointing customer service

I accepted an appointment to pick up a new mask. I phoned ahead to insure all was well.

I did not get a reply.

I waited past my appointment time - to be told the mask was not in stock!

A simple phone call, a reply to my left voicemail or an email would have saved me the trip

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service and a great team of associates.

From my first interaction (on the phone with Megan) and subsequent in store visit with Jennifer, I can only describe my visit and purchase as positive.
Jennifer was extremely helpful in explaining and helping with the process and taking care of all the paperwork. It adds to the positive experience.
Lee was very professional and obviously very knowledgeable. His advice and suggestions were greatly appreciated.
Aside from all the obvious items like customer service etc., what is very clear is the great teamwork among all the associates, which makes the overall customer experience terrific.
I highly recommend this location.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The ladies at Inspiair (Ogilvie Rd Ottawa location) have worked diligently and well to provide me with a suitable CPAP machine and mask! Furthermore, they have fought for full funding by Ontario Works so I wouldn't have to pay anything which I can't afford!!

August 16, 2024
Unprompted review
Rated 1 out of 5 stars

VERY EXPENSIVE!

VERY EXPENSIVE!! I purchased a Resmed N30i cpap mask/head set and was shocked at the price of $256 but proceeded thinking the prices had gone up like everything else. However when I checked the price online and found it to be $154 at CPAPmachines.ca and even as low as $125 on another site (half what Aspire charged). I was really upset and felt cheated so I returned the next day with the unused mask and they refused to take it back. My advice for anyone needing to purchase/replace CPAP equipment, check online first. I wouldn't have minded a $20 difference to support a local business but $100 +, that's ridiculous.

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

A very positive experience overall

Wendy took exceptional care of me. She explained everything I needed to know - nothing more and nothing less. She was very professional, extremely knowledgable and an absolute pleasure to deal with. Highly recommended.

July 28, 2024
Unprompted review
Rated 5 out of 5 stars

Lee is an outstanding RT

Lee is an outstanding RT. He takes the time to make sure your mask is comfortable. I highly recommend seeing him. He is very knowledgeable and kind.

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

I was well received on the phone when i…

I was well received on the phone when i took my appointment
We i had my phone appointment this morning it was short and well organized
At the in person Priscilia was effective, she explained what i needed to know for my new machine and asked if i understood well, if i had other question. No rush everything with a smile

June 21, 2024
Unprompted review
Rated 4 out of 5 stars

Great customer service

I found that all the staff I dealt very friendly, knowledgeable During my 1 hour visit. They were extremely thorough explaining the operation of my new CPAP machine. Since my initial visit, I had a follow up phone call, re: my usage during the first few days of use and they offered me a review appt.

June 13, 2024
Unprompted review

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