Inspirations Paint Reviews 

4,715
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the outstanding service and friendly atmosphere. Consumers frequently mention that the staff possess exceptional product knowledge, offering patient guidance and helpful advice for various home improvement projects. People appreciate the willingness of employees to go out of their way, even carrying heavy paint tins directly to vehicles. However, some customers also noted receiving disappointing service, mentioning unhelpful interactions, long waiting times, and a lack of staff attentiveness during store visits. A few other people also felt that incorrect product recommendations, poor color matching, and unhelpful responses created stressful and frustrating experiences.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional product knowledge and... See more

Service

Consumers find service to be exceptionally positive, praising staff for being friendly, prompt, and... See more

Product

Reviewers highlight positive aspects of product quality, noting excellent colour matching and a wide range of... See more

Customer service

Users describe positive interactions with customer_service, noting that nothing is too much trouble and staff... See more

Quality

Clients share satisfaction regarding quality, frequently praising the precision of the colour matching for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went in with My bathroom sink door frame after a lil dye incident that didn't want to come away. After explaining my incident to the gladstone team, they gave me the closet paint match in a small... See more

Rated 5 out of 5 stars

What a great experiece shopping at this paint shop. A lovely young woman served me the first day and an equally pleasant and chatty young man served me a few days later. A very good product knowledge... See more

Rated 5 out of 5 stars

everyone at the store was extremely helpful and very friendly which made for a very pleasant visit. nothing was too much trouble, and they were able to answer all my questions and concerns. I would no... See more

Rated 5 out of 5 stars

I was served by a friendly lady who was actually a colour consultant. She was extremely helpful and knowledgeable. I accepted her advice and suggestions. I am very happy with what I purchased... See more



Company details

  1. Home Improvement Store
  2. Building Materials Store
  3. Paint Store

Written by the company

2hr Click & Collect from 130 paint stores nationwide. Expert paint and colour advice. Dulux Approved Specialists. Free paint tinting and colour matching.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,715)

207 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Legends

Great support and assistance. Helped with coordination of colours and advice . Not overbearing, quietly listened and advised without being pushy.

October 14, 2025
Rated 1 out of 5 stars

Admitted to wrong colour sold

Admitted to wrong colour sold. Did not check new colour. Still charged half price for new can of paint

October 16, 2025
Unprompted review
Inspirations Paint logo

Reply from Inspirations Paint

Hi Christopher,

Thank you for your review.

We’re sorry to hear about your experience with the paint colour.

While the purchase was made some time ago, the store owner still offered a 50% refund in good faith to help resolve the issue.

We always aim to ensure our customers are happy with their results, and we appreciate your understanding.

Please let us know what we can do for you in the future.

Sincerely,

Wayde.

Inspirations Paint Customer Support

Rated 1 out of 5 stars

I’m [hashem from Horo painting]

I’m [hashem from Horo painting]. Today, [22/09/2025], I came here and bought some paint from them, but they wouldn’t let me use the bathroom. I was extremely upset by this.
They said, “We have a bathroom, but it’s private and not for public use. If you have a bathroom, that’s your problem—go somewhere else.”

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Second time to this store

Second time to this store. Staff were very helpful & taking extra time to match an older paint sample on our first visit.
Great service & knowledge.

September 6, 2025
Rated 5 out of 5 stars

Good service and friendly helpful staff

The sealant I required was not available in stock. I was advised on the best sealant for my use of the two available. The staff member agreed to order it in and inform me when it arrived to pick-up. I had read on the website about the discount available to members and as a result obtained membership assisted by staff. As there were three cans to carried, staff assisted to carry to the car. The service was good and the staff were friendly.

September 9, 2025

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