Inspire Home Automation Reviews 

Had some phone help from Abby setting up a new Touch device. It went better and quicker than expected :-)

Brilliant thermostats with every feature you could need as a landlord/holiday let owner, they work just as expected and the level of customisation is fantastic. It’s really handy to have complete control over your system when you don’t live there yourself and with the graphs you can really keep an eye on what is being used and identify areas of waste.

Their customer service is brilliant too, they’re quick to reply and take their time to really go into the detail to ensure you fully understand how the system operates. 10/10 would recommend to anyone

We’ve been using Inspire thermostats in our rental properties for almost 10 years and have been impressed by both the products and the service.

When I bought a new home recently, it already had a Nest thermostat. I found it very difficult to use.

Eventually, I decided to install an Inspire.
There were a few hiccups with installation as we were using an older model which we had unwittingly damaged.

Georgina walked me through a testing process, identified the fault, then helped us pair another thermostat (we have a stock of them!) to the receiver and transfer the unit.

I’m not the most tech savvy and Georgina made the process easy.

Inspire really go the extra mile with customer service ☺️

The various 'bits' of our village hall heating system were not talking to each other. Tom was incredibly patient with us and we were able to work remotely with him (via Whatsapp with photos and videos) to solve the problems. We made a number of changes based on his recommendations and, to date, the Inspire heating system has been working just fine. You can have confidence that Inspire will give you an excellent back-up service.

Technical support is ten out of ten

I worked with Tom at Inspire Home Automation to reconnect the thermostat to the network as it had disconnected and could not be used remotely.
Tom was incredibly patient with my lack of technical knowledge, understood that the process was stressful and was really kind. He never gave up trying to solve what turned out to be a complex issue. Tom fixed the problem and was happy and supportive throughout despite it taking 3hrs over 2 days. Wonderful support, couldn’t ask for more. Thank you.

We moved over from Hive to Inspire a few months ago, and it's been a worthwhile move. The thermostat is fantastic and the level of support has been excellent. Whether its installation or addressing queries questions. Highly Recommended!

Ruben

We had an issue which turned out to be a boiler issue rather than our Inspire thermostat and Tom Bolt went above and beyond including liaising with our boiler breakdown company to resolve the issue. Excellent service.

Good service with great communications. So far the product is proving to be a great success.

Quickly got through and explained the issue I was having. Went through trouble shooting as advised and the problem was fixed. Many thanks, great job

I had an issue with the calendar settings on our Inspire account. Completely my fault.
Tom was on the on-line chat. Got to the issue in minutes and was very patient with me.
Really great to have quick help at the touch of a button, thank you

I had a problem with a 5 or 6 year old stat that is well out of warranty and asked support for help - they have been superb. On the phone trying everything, especially Tom on a number of occasions. The wouldn’t give up an eventuality we got it sorted today.

Awesome support- thank you all.

I needed some help with using the web based programming and used the live chat. Jessica helped me with my query very efficiently. She then went on to advise me on a couple of other issues, including the repair of an existing unit at another property. I've always found dealing with inspire's help team a pleasant experience, and Jessica was no exception.

I needed an extra thermostat to operate a separate heating zone which had been discontinued. Georgina managed to find one for me and get it delivered the very next day. Amazing service and help when you need it. Well done!!

I have been using Inspire Home Automation devices for over 10 years and finally had to move to the latest model. The installer did a great job but strangely it wouldn't connect. With the help of Georgina and Tom, helped me through and even had to get some help from the development team. If this had been a device from a well-known global brand I dread to think how long it would have taken if I ran into a problem. Many thanks to both of you.

I called them for an urgent issue and they helped me remotely and sorted it very quickly, very pleased with their technical support.

Excellent service.
Easy to get through to knowledgable tech support specially Georgina and Tom.
They have been professionally very helpful and friendly talk me through being super patient until all the problem and connection sorted.
If I ever have any tech issues, they’ve even modified some of their software to take on board some specific requests I made.
Tom has been super supportive every single time I call for help.
A very special Thank you to Tom and Georgina for all your help and support.
Really appreciate it 🙏🙏
Regards

Marci

I'm not the most technical and I had several addresses to set up with the inspire system . I contacted Max remotely and he solved every little question I had. He soon had me up and running - superb service

Fantastic service and extremely knowledgeable. Will be using them again soon.