Inspire Home Automation Reviews 

Potentially a useful product, which we had trialled in one house. The second one has been a disaster! No screws included, so order separately (and charged £15 !). Transpired main unit was faulty, but replacement was sent (only after Georgina intervened) and then two back plates, which both had blown (electrician and plumber ordered separately). Try to arrange returns of all, 'gatekeeper' very officious and prescriptive in following procedure., including not accepted returns of plumber/electrician units as not on my e-mail address!! Several very long conversations, with little understanding of timescale and frustration. No prepaid label sent with expectation for us to pay for return of damaged products!! Given up. We might only be a small landlord - 29 properties, but after that experience we will go back to upgrading with Hive.

We bought one of the Inspire Wireless for our Serviced Accommodation. Wow…what a brilliantly clever device. We live a long way from the property so being able to control and link the heating to the bookings diary is a godsend. Praise also to the guys at Inspire who provide amazing customer Service. I’m just off the online chat 💬 with Georgina who was fantastic in answering a small query I had. Bottom line…awesome product and great service.

The customer service were lovely and very helpful when setting up the thermostat.
The systems is great, but the App could be a little more user friendly

It's a great product as you can manage the heating from afar to get it perfect for your tenants. They do on occasion disconnect but a quick call to customer servic can guide you through sort it out. Recommended.

Installation was very straightforward as the instructions are the best ever. Thermostat exceeds all expectations in terms of flexibility and usability, setup videos are superb, does everything other systems can only aspire to and more. Hats off to the person or persons who designed such a fantastic system, it really is a tribute to you.

Great product. Easy to install and setup. 5 star

A downloadable VAT invoice should be provided with every purchase

7 Star service for Georgina
She demonstrated the true meaning of customer care and service. I was blow away by her care and attention to making sure my needs were met.
Amazing 10/10

After spending a couple of hours trying to set things up on the App, we were given clear instruction of how to do it via step by step instructions.

Great product. Allows us to control our portfolio from the end of a phone. Also got it at home

Came on time easy to connect with the existing inspire products

Sadly, although I find the controller very good, their support and after sales service is the worst I have experienced.
Their help line is only open 10 till 3 and rarely answers and when it does, anyone who knows anything appears to be 'in a meeting'.
I bought a replacement receiver after one got damaged and it arrived very quickly, but despite their assurances that it would 'easily' connect to the existing thermostat, it didn't.
The electrician tried the help line and was told there was a 45 minute wait and as time was pressing just installed a standard controller to give my tenants some sort of heat.
I had to get him back and we both went through the 'simple' procedure a number of times without success so we again called the help line on the stroke of 10 and still had to wait, and even when we got through they 'were in a meeting'.
Eventually messages were relayed through the lady on the phone while I could hear a guy in the background tapping away. It was finally discovered the unit they'd sent me was programmed incorrectly. It was a quick fix then and they apologised but it didn't stop the fact the electrician had been with me now for hours over two visits.
I had an email saying my complaint was being 'escalated' or something like that and I'd get a response tomorrow ...... that was over 4 weeks ago and despite chasing by phone and email have got nothing but they either ignore me or give empty promises back.
We all make mistakes but it's the way we deal with them that differentiates the good from the bad and these people are shocking

Great service. Online support 1st class. 👏👏

I have been a customer of Inspire Home Automation for five years now. It is a beautiful product, though I have had challenges in trying to tie energy bills to the back end data (e.g. call for heat time). I have five houses that I let which are built similarly and with more or less the same EPC "C" grade. Over the last few months I have become concerned that one of the five houses is now consuming double the level of gas cf. others. I contacted Inspire via the chat as they say this is quicker. We chatted, I explained the problem, the Inspire person consulted and we agreed that she/Inspire would send me an email. Either by chat (two different days) or by phone (two different days) I have been advised that I would receive an e-mail with advice as to how to manage consumption. As a customer (who is also busy!) I find it frustrating that I have been told promised an e-mail four times, that I have had to follow up four times and to no avail. Today's call of 88 minutes did not achieve it. Nor did another chat. I guess it is time to move to Hive or Nest.

Great customer service and communications. Product was delayed, but the office team went out of their way to find me one and get it shipped straight out. Thanks for your help...I'm very impressed.

Sent me this review when I haven’t received the order

Great company with good customer service.

as per the review by the manufacture does the job

Excellent customer service (from Georgina) and excellent installation from Talsin Ltd. Overall, everything is currently working well. In these times, it is a relief to be able to remotely control the heating in our HMO property.

I asked for some screws and they were sent quickly.