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InstaForex Reviews 

547
•
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about severe withdrawal delays, blocked funds, and unresponsive support agents who continuously provided repetitive automated replies instead of actual help. People also expressed deep frustration over complicated verification rules, sudden account restrictions, and unexpected obstacles when trying to access their hard-earned trading profits and commissions. Though some users encountered significant challenges, a few reviewers were happy with the fast deposit options and responsive support team available around the clock. Consumers mentioned that initial transactions went smoothly, basic technical issues were settled immediately, and certain account inquiries received efficient and professional guidance from staff.

What people talk about most

Payment

Customers consistently note mixed experiences with payment, highlighting that while depositing funds is... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the helpful assistance... See more

Service

Customers had ambiguous experiences with service, as people expressed deep frustration over delayed... See more

Response time

People report negative experiences with response time, expressing deep frustration over prolonged delays and... See more

Refund

Consumers find refund to be a source of deep frustration due to prolonged delays and unfulfilled requests.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Well I'll like to inform you that my prize money has been deposited into my account,we'll,from what I see instaforex has its own unique way of doing things it might really meet your expectations but,... See more

Company replied

Rated 3 out of 5 stars

I'm reviewing the latest feedback and responses from InstaForex. I thank the InstaForex team for taking the time to address my verification and withdrawal issue. My account is now fully verified, and... See more

Company replied

Rated 2 out of 5 stars

Deposited money into an existing old account. I can now neither transfer to my own accounts or withdraw? I did early deposit during the week hoping to buy at market lows now the opportunity looks lo... See more

Company replied


Company details

  1. Finance Broker

About InstaForex

Written by the company

InstaForex brand was created in 2007 and at the moment it’s a top choice of more than 7,000,000 traders.

InstaForex is a group of companies that are registered in different countries and operate under the InstaForex brand. The group includes various legal entities and authorized agents that provide services to clients in accordance with the local legislation.

InstaForex group includes Instant Trading Ltd registered on the British Virgin Islands and regulated by the BVI FSC under the licence number SIBA/L/14/1082.

InstaForex guarantees seamless and safe access to the forex market regardless of existing market conditions. Our team has a vast experience in the sphere of client and partner support. Our employees are young and talented specialists in the financial services field.

Trading conditions at our company correlate with basic trends in the brokerage industry. We strive to comply with the highest quality standards in both trading services and client support spheres. By now, over 7 000 000 clients all over the world have appreciated our efforts.

Benefits:

300+ trading instruments

InstaForex offers its clients more than 300 instruments for trading. Apart from currency pairs, there are futures, shares, and spot instruments such as Gold, Silver as well as CFDs on indices S&P 500, Dow Jones Industrial Average, NASDAQ Composite, FTSE 100, Euronext 100, DAX 30, Nikkei 225, Hang Seng Index, US Dollar Index, Bitcoin and other instruments.

ForexCopy System

Make the years-long experience of successful traders work for your benefit. With the ForexCopy system you can copy deals of professionals and earn. You can choose a trader based on 20+ criteria and automatically copy his deals. Your deposit remains on your account and you can cancel a deal at any moment.

PAMM System

Apart from the user-friendly interface, this system is also known for its efficiency. With the help of this innovative service a trader can manage funds of several investors. This is a win-win solution - investors earn without trading while traders get extra profit for managing investors' funds. PAMM system from InstaForex brings maximum comfort and usability to both investor and trader.

Cryptocurrency trading

Innovative trading tools are available in InstaForex! Beginners have a great opportunity to gain experience using a demo account. For experienced traders, we offer sufficient leverage and CFD trading. InstaForex website features up-to-date analytics from professionals and fresh news on the main events of the cryptocurrency world. Carefully read this section and start working with the new trading instruments with InstaForex!

Deposit bonuses from 30% to 100%

Trading with InstaForex is not only reliable but also very profitable. We offer a wide range of deposit bonuses. The bonus size varies from 30 to 100 percent. Carefully study this section and choose the most suitable option for receiving the bonus funds. Moreover, all our clients who deposited at least $1,000 enjoy a pleasant surprise - participation in draws of great prizes. Bonuses from InstaForex allow you to start earning after the first deposit!

Market analysis

Trading can hardly be profitable without proper market analysis. This section contains fresh forecasts and reviews: expert outlooks, technical and fundamental forex analysis. The material compiled by InstaForex analysts will keep you in the know. Keep wise to the market trends!

Contests

InstaForex has been a leading broker in terms of the prize pool for its customers. We arrange regular contests for both professionals and beginners. This website section contains information about campaigns and contests held by the company. Anyone will find an interesting tournament to take part in. This is not only a way to sharpen your trading skills, but also a brilliant chance to get lavish prizes.

7 000 000 clients

Reputation is one of the most important factors for consideration when choosing a broker. InstaForex is chosen by 7 000 000 traders worldwide. Such recognition is a big responsibility and we do our best to meet your expectations. Every company's client receives the services of the highest quality. We value your choice and wish to make your work on Forex maximally comfortable. Join InstaForex - trust of more than 7 000 000 traders is the best recommendation!

Choose your super prize

We all dream of different things. With this in mind, we have launched a new premium campaign with a variety of prizes. This time, InstaForex raffles off five luxury cars! A winner can pick one of them based on their taste and preferences. Grab the chance to become an owner of a supercar of your dreams!

Leverage

Leveraged trading enables traders to earn more profit. Depending on a strategy, a trader can choose the most convenient leverage to work with. InstaForex customers are free to get any leverage from 1:1 to 1:1000. Make use of this trading mechanism to see your profits soar.

Deposit and withdrawal

InstaForex ensures the best conditions for replenishing accounts and withdrawing funds. Enjoy a broad array of deposit and withdrawal options, from classic payments systems and bank wires to payment terminals and cash. InstaForex guarantees transparency, regardless of the payment way you opt for.

Multilanguage Customer Support

InstaForex customer support service offers qualified and timely assistance to every client from any spot on the globe. Our managers speak 17 languages, so they have no difficulties with communication barriers. It helps them promptly tackle clients' requests. We are ready to solve all your issues and answer all questions fast and effectively no matter where you are from.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

547 reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 1 week

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2.6

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(547)

123 reviews in the last 12 months

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Rated 1 out of 5 stars

InstaForex SCAM ALERT

I'm really disappointed with this broker. All traders need to hear about their mistreatment and SCAM alert. This broker is a true scam. I started with their No Deposit $30 Account. At first, everything was smooth, and I received great support. The team helped me with registration.

I traded throughout December and made profits. When it was time to withdraw, things changed. They initially approved my ID and proof of residence quickly. But for my withdrawals, I had to complete level 3 verification. Suddenly, I had to use the InstaVerify app for a selfie verification.

The InstaVerify app was full of errors when I tried to upload my documents. I struggled with this app for over a week. I faced network errors and issues with image sizes, even with images under one megabyte. Despite my problems, they insisted I use the same app.

I asked if they could verify my selfie through the Client Area or Live Support, like before, but no one helped. I wondered why they were so eager to assist me at first but not now. I'm truly disappointed with this broker. They wasted my trading time with their welcome no deposit bonus.

This is a real scam for future traders. I will report them to the Ombudsman for their unfair treatment and for wasting my time for over a month. I expect they will try to defend themselves, but the InstaVerify app is faulty and hard to use. SCAM ALERT: trade with them at your own risk. Thank you, traders.
They don't even deserve a single star worst Broker ever

January 6, 2026
Unprompted review
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Reply from InstaForex

Dear Client,
Please provide your trading account number so that we can look into the situation and assist you accordingly.

Rated 1 out of 5 stars

I CAN NOT WITHDRAW

THEY FINALLY PLACED MY WITHDRAWAL BUT WAITING FOR THE FUNDS. I'LL UPDATE WHEN I RECEIVE ACCOUNT NUMBER 15893506

January 6, 2026
Unprompted review
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Reply from InstaForex

Dear Client,

Thank you for sharing your feedback. We would like to inform you that your withdrawal requests have been successfully processed.

We sincerely apologize for the delay and any inconvenience it may have caused. Please rest assured that withdrawals are being handled according to standard procedures, and the funds should be credited shortly.

We truly appreciate your patience and understanding. Once the funds are received, we would be grateful if you could consider updating your review. Your feedback is very important to us and helps us improve our service.

Rated 1 out of 5 stars

Selective enforcement of rules and 100% profit confiscation upon withdrawal request

I strongly advise everyone to stay away from InstaForex. They use their terms and conditions, specifically Clause 5.18, as a tool to confiscate profits whenever a client becomes successful.

The broker wiped $4,698.34 from my account — practically my entire net profit — right after I tried to withdraw it. Looking at my trading history, their bad faith is obvious. When I was losing money at the start, the company had no issues with my "patterns." They didn't see any "abusive trading" as long as they were keeping my money. But the moment I became profitable and asked for a withdrawal, they suddenly "discovered" fraud and artificially blocked me from taking out even a single dollar more than my initial deposit. They basically decided I’m only allowed to lose.

InstaForex calls a 460% profit "atypical," as if winning is a crime. The irony is that I achieved this using THEIR OWN official analytical signals from their app. Their Anti-Fraud department even admitted in an email that "the risk of a possible error is assumed by the client." This is crazy — they are stealing my money based on "probabilities" and making me pay for their own inability to prove anything. I offered full transparency to show I trade manually, but they simply refused.

Now they are making up stories about "market manipulation" in Gold. How can a retail trader with a $1,000 deposit manipulate the global gold market? It’s a joke. They claim my signals came from "manipulators," which means they are calling their own app's signals fraudulent. Now they call me a "frontman" for some scheme, but they have zero proof — no logs, no IP matches, nothing. It’s clear they just don't want to pay. I’ve already sent everything to the BVI FSC. I won't stop until every trader on the planet knows about their "secret rules" and how they treat people who actually make a profit.

December 23, 2025
Unprompted review
InstaForex logo

Reply from InstaForex

Dear client,

The antifraud department has established a trading activity which falls within the definition of abusive trading. This assessment has been done on a number of criteria, not all of which can be disclosed, as a measure aimed to underpin the efficacy of further antifraud efforts by the company's dealing department.

However, the company finds it necessary to highlight the information withheld by you information that the aforementioned profit amounted to increase in the invested amount by 460% within a short period in time, which, together with certain trading patterns not applicable to general customers, has triggered the company's need to apply antifraud protections.

The company maintains a robust anti-fraud framework, which includes necessary protection of itself and its customers from undermining its work by certain actors, whose activity goes beyond normal trading activity. We apologise if this experience or condition of using its services falls short of your expectations, albeit doubting that you have a different experience with other firms, which will most likely have similar protections against this type of activity.

These rules do not hinder or undermine trading by most legitimate customers. In your case, they simply meant that the company closed your account and safely returned your deposit.

Update:
It should be noted that five-minute duration of the trades was not the only and not the main criteria used in assessing your trading patterns.

You are right that the profit is not a violation by itself, and many InstaForex customers fixate significant profits. What matters is how these are achieved, and whether an agreement has been violated in making those.

460% profit in a short duration of time is one of those criteria, together with a number of others, which the company is not in a position to disclose as a precaution against further trading abuse of a similar type by others.

As a customer, you have accepted the conditions of the agreement, which stipulate the risk of corrections. The company also believes that you are aware of the abusive character of your trades, as, in most cases, it is accompanied by similar outcomes with other companies due to the same anti-fraud protections. After assessing the overall picture of your account, your statements are believed by the company to be false, and your trading is believed to have violated the agreement.

Further, whilst the company is always striving to look into the matters deeper where a concern of mistaken decision arises to reduce the risk of erroneous decisions, your manipulative approach with trying to extort this via publicity falls within the company's policy to revoke this route for you, as it was open to you to appeal the decision but you have chosen to damage the company's reputation as a way to extort results of abusive trading that are well falling within the situation stipulated in the agreement.

Update 2:

The company applies certain protections to ensure the integrity and safety of its trading facilities. Your positioning yourself as a retail client omits the fact that your trades are produced by those who are likely not. Acting as a frontman of abusive trading arrangement does not produce legitimacy for your trading practices.

The company believes that you are aware of that, but, regardless of that, the trading patterns observed on your account fall within the company's anti-fraud measures.

We understand your frustration, but unfortunately, this type of activity is prohibited by the company's agreement.

Rated 1 out of 5 stars

Unjustified profit deduction

I opened an account with InstaForex and traded only for a short time.
I was trading XAUUSD and CL with very small volume, just 0.02 lot.
I made some profit, but later I noticed that most of it was removed from my account. Around 215.5 USD was deducted without any warning or prior notice.
I contacted customer support and also their anti-fraud team to understand what happened.
Unfortunately, I did not receive any clear explanation. They only sent parts of their agreement and avoided showing any specific trade details.
I traded manually and followed normal trading rules.
This situation was really disappointing for me, and after this experience, I do not trust InstaForex anymore.

Update:
InstaForex has replied to this review by quoting a clause from their agreement.
However, they still have not provided any specific trade numbers, execution logs,
or concrete evidence showing which trades were considered a violation.

I have already contacted their support and anti-fraud team before posting this review,
but I only received general agreement text instead of a clear, trade-based explanation.

Next update:

InstaForex states that detailed explanations can only be provided if I contact the Anti-Fraud Department again by email.
However, I had already contacted both customer support and the anti-fraud team before posting this review, and no trade-specific explanation was provided at that time.

Even now, in this public response, no concrete evidence has been shown.
There are still no trade IDs, timestamps, execution logs, or examples explaining which exact trades were considered high-frequency or a violation.

Quoting agreement clauses without presenting factual, trade-based proof does not provide transparency. For this reason, my concern remains unresolved.

Additional clarification:

I would also like to raise a fundamental question.
How can a broker determine how a client is supposed to make profit?

The decision of how long to keep a trade open belongs to the trader. If a trading objective is achieved within seconds or a very short time, there is no logical or contractual reason why a position must be held for minutes or hours.

Fast execution or short holding time does not automatically imply abuse, arbitrage, or unfair trading—especially when trades are placed manually, with small volume, and under normal market conditions.

Unless a broker can clearly demonstrate, with specific trade data, how a particular action violated a defined rule, profit duration alone should not be used as a justification for adjustment.

Furthermore, if instruments like XAUUSD are considered highly volatile, then a reasonable question arises:
why does the broker allow clients to trade these instruments in the first place?

Volatility is a known and inherent characteristic of XAUUSD. Every trader and every broker is fully aware of this before trading begins. If volatility itself is treated as a risk factor for profit cancellation, then restricting or warning clients in advance would be the broker’s responsibility.

Allowing trading on a volatile instrument and later using that same volatility as a reason to adjust profits creates uncertainty and undermines fair trading conditions.

Next Update:
After posting this review, InstaForex partially returned my funds. Approximately 146 USD was credited back to my account.

However, around 69–70 USD is still withheld without any clear, trade-specific explanation or evidence.

The broker continues to refer only to a general clause of their agreement, without identifying which exact trades were allegedly in violation.

This partial refund itself indicates that the original profit cancellation was not fully justified.

Final Update:

After my review, InstaForex finally provided specific trade numbers. They stated that two XAUUSD trades were closed within less than five (5) minutes,
and based on this internal rule, part of my profit was cancelled.

I want to clarify that all trades were executed manually with a very small volume (0.02 lot).
No EA, arbitrage, latency abuse, or prohibited strategy was used.

XAUUSD is a highly volatile instrument, and the trading platform allows clients to open and close trades freely without showing any minimum holding time restriction. If trades closed within a few minutes are considered unacceptable, such conditions should be clearly enforced or restricted at the platform level.

After repeated follow-ups, only part of the deducted amount was returned, while the remaining portion was still withheld.

This experience shows a lack of transparency and unclear trading conditions, which makes it difficult for retail traders to trust the broker.

December 19, 2025
Unprompted review
InstaForex logo

Reply from InstaForex

Dear Client,

Thank you for taking the time to share your experience. We sincerely understand your disappointment and appreciate how frustrating this situation must have been for you. We truly regret that this has affected your trust, and we would like to provide clarification.

Please note that part of the profit on your trading account was canceled in accordance with clause 5.17.1 of the Public Offer Agreement. This clause regulates situations in which certain trading results may be subject to adjustment based on internal checks carried out by the company’s security and risk-control systems:

"Regardless of the category of trading instruments, if the Client engages in high-frequency short-term trades or disguised longterm trades that effectively exploit the same source of arbitrary or guaranteed profit, the Company reserves the right to adjust
the results of such trades, either partially or in full."

At the same time, we would like to emphasize that the remaining portion of your profit, as well as your initial deposit, was successfully withdrawn from your trading account without any issues.

For more detailed information regarding the specific reasons behind this adjustment, we kindly recommend contacting our Security Department via the InstaForex support team. They will be able to review your case individually and provide further explanations within the framework of the Agreement.

We truly value every client and regret that your experience did not meet your expectations. Your feedback is important to us, and we hope this clarification helps to better understand the situation.

Update:
Thank you for sharing your concerns. We appreciate the opportunity to address this matter, as situations like this can naturally raise questions and dissatisfaction.

According to the information provided by our Anti-Fraud Department, a formal request for detailed trade analysis has not yet been submitted. Please note that such details, including specific trade information and explanations related to the applied measures, are provided upon an email request addressed directly to the Anti-Fraud Department.

While our previous response referenced the relevant clause of the Agreement governing this matter, we would like to emphasize that you are fully entitled to request additional clarification. Upon receiving a direct inquiry, the Anti-Fraud Department will review your case individually and provide all available information within the framework of the applicable regulations and internal procedures.

We remain open to constructive dialogue and encourage you to contact our Anti-Fraud Department to initiate a detailed request. This will allow us to ensure transparent communication and address your concerns in a proper and structured manner.

Update 2:

Please note that the anti-fraud department has applied a mistaken measure on your account and, upon review, rectifications have been made.

We apologise for the inconvenience caused.

Rated 5 out of 5 stars

i got some trouble uploading finally…

i got some trouble uploading finally through the chat service i upload my document to the platform.
Good service

December 23, 2025
Unprompted review
InstaForex logo

Reply from InstaForex

Hello, thank you for choosing us. We are always here if you need some help. With love, InstaForex.

Rated 5 out of 5 stars

THanks for support with my first steps…

THanks for support with my first steps in trading. Good web and mobile platform!
My first and second deposits were fast and smooth... in total 500 bucks.

October 1, 2025
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Reply from InstaForex

Hello, we really appreciate your feedback. Thank you for using our app!

Rated 1 out of 5 stars

Highly Concerning Delays in Contest…

Highly Concerning Delays in Contest Results and Payments - A Warning Sign
Rating: 1 out of 5 Stars
Review:
I am writing to express extreme concern regarding the current operational status of the InstaForex brokerage. Beyond the documented reports of payment delays from multiple users, I have observed a disturbing and widespread failure to update and publish the results of their major trading contests.
The broker's own rules stipulate a 30-day period for winners to be published after a contest concludes. However, as of today, November 13, 2025, results for several recent competitions are critically overdue:
• FOREX SNIPER (Weekly): Last winner published on September 27, 2025.
• FX-1 RALLY (Weekly/Friday): Last winner published on October 4, 2025.
• REAL SCALPING (Monthly): Last result published on August 30, 2025.
• GREAT RACE (Bi-monthly, 1-month duration): Last result published on June 20, 2025.
The systematic failure to publish these winner lists—some of which have been pending for months—combined with persistent withdrawal issues, suggests a deeper problem within the broker's liquidity or management.
In my experience within the trading community, this specific behavior (payment issues paired with a sudden lack of contest transparency) has historically been a strong indicator that a brokerage is in financial distress. I strongly urge potential and current users to exercise caution and carefully consider the implications of these operational failures. Transparency is paramount, and InstaForex is currently failing to deliver.

November 13, 2025
Unprompted review
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Reply from InstaForex

Dear customer,

Thank you for sharing your concerns. We fully understand how the lack of recent contest updates and scattered reports from individual users might create the impression of deeper operational problems. However, we want to reassure you that the assumptions made in your message do not reflect the actual situation within the company.

First, regarding the trading contests:
The delays you noted are not related to liquidity issues, management complications, or any form of operational distress. The recent pause in publishing results is due to technical and procedural updates within our verification systems. These contests involve thousands of participants, and the integrity of the results depends on a multistep validation process. Because of additional checks and improvements being implemented, the release timeline has temporarily extended beyond the usual 30-day window.

We understand that this deviation from the standard schedule may be frustrating, but it does not indicate any systemic problems. The updated contest results are already being finalized and will be published in the nearest future.

As for the concerns about payments:
While isolated cases of withdrawal delays can occur with any financial service, often due to banking procedures, compliance checks, or user-side verification issues, there is no widespread or systemic payment problem on our end. InstaForex company continues to operate normally, and all verified withdrawal requests are being processed.

We want to emphasize that transparency remains one of our highest priorities. Your feedback is valuable, and we appreciate you bringing these issues to our attention. We are committed to ensuring that all contest participants and clients receive timely information and a consistent level of service.

If you have any pending requests or need individual assistance, please contact our support team directly. We will be glad to help and provide clear updates.

Thank you for your patience and understanding.

Rated 4 out of 5 stars

INSTAFOREX is not a scam

INSTAFOREX outrightly is not a scam but ineffective and inefficient when it comes to processing withdrawal and credit the client's wallet in a matter of minutes . Apart from that, everything about this company is okay by me

October 27, 2025
Unprompted review
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Reply from InstaForex

Hello, thank you for your feedback. For information: When making a withdrawal request, the amount of funds available for withdrawal is automatically checked on the account. If you are trying to withdraw no more than is available for withdrawal, the application is processed, the funds are debited from the account. When the Finance Department processes the application, the amount of funds available for withdrawal is checked again. If it is negative (due to open transactions, bonuses, for example), then the application is rejected due to lack of funds for its implementation.

Rated 1 out of 5 stars

This broker is a scam and wasting time

This broker is a scam, I have done all the requirements for a ndb $20. When I submitted my withdrawal, they told me to wait, but then the next day, they canceled it and asked me to try a new withdrawal from my account. When I tried to log in, it was suddenly deleted and archived, I don't know why. It's a complete waste of time. Please provide a logical explanation. I've followed all the requirements from the start, met the lots size requirements, and made the withdrawal according to the terms.

October 10, 2025
Unprompted review
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Reply from InstaForex

Hello, in accordance with Section 5 of the bonus agreement due to the discovery of signs of bonus program abuse we were bound to cancel the bonus and its profits.

This information was provided to you personally by antifraud staff via email.

Rated 1 out of 5 stars

Fake broker that will waste your time

I can say this broker don't even deserve a single star at all, it is a scam for the first time in my life start to hear for them that my residence proof does not match with the requirements when I fill in the information, secondly I completed the tasks within 2 or 3 days for me to withdraw no deposit bonus they offer!

Suddenly I got an message from them extending the terms which I read them it's a new thing, where by I should complete again 1000 lots size and deposit a small amount. This is a scam broker that will waste your time and want to take your money.

October 22, 2025
Unprompted review
InstaForex logo

Reply from InstaForex

Hello, we always advise to read all the conditions before taking any actions. They are available for all users beforehand and there are no secret rules.

The Startup bonus gives customers the opportunity to get acquainted with the company's services in real conditions without depositing their own funds.The startup bonus also gives you the opportunity to receive a 100% bonus on each deposit, while the trading conditions are milder compared to the usual 100% bonus. Please note that upon receiving the bonus, you fully agree to the bonus terms and conditions, and right next to the "Open account" button it is clearly stated that "I understand that in order to withdraw any profit, I will need to fund the account."As always, we would like to ask you and other visitors to this page to carefully read the accepted terms and conditions in order not to mislead other people with such comments in the future.

Note to the TrustPilot readers: This client DID NOT DEPOSIT HIS OWN FUNDS, and this comment is the result of inattention and/or irresponsible attitude towards the accepted terms and conditions.

Rated 1 out of 5 stars

Scam

Scam, I create an account, deposited, and logged in on MT5, only to try placing an entry and it won't let me... yet balance shows clearly on MT5. I try writing to support and no response.

Good thing I had only deposited a small amount to try it out. Can't recommend at all

October 21, 2025
Unprompted review
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Reply from InstaForex

Hello, we are sorry you had a bad experience with our company. Please wait for an answer from our representative, they will contact with you soon.

Rated 1 out of 5 stars

Unable to withdraw profit after making profits...

Unable to withdraw profit after making profits...
Account no: 9214972
1. They denied to admit there is a withdrawal statement bug in their client portal but their support team acknowledged this issue in the email and I have the screenshot.
2. Finally their antifraud team replied me but only allow me to withdraw initial deposit and voided my profit trade without a proof. They simply use the term "believe" that I was following someone's "gold market manipulation" signal and cancelled my profits. They didn't even provide the proof.
3. I have contacted the account manager "Farid", the support and finance team multiple times and they just keep delaying me. I cannot believe that's the service performance from a broker which established in 2007.
4. I executed the 2.7 lots buy on EU trade with the Gold 1.99 lot buy trade almost the same time and held overnight and I closed them at almost the same time as well. EU trade was a tiny profit trade for me and Gold trade was a great profit trade for me. 2.7 lots on EU is bigger lots than 1.99 lot on Gold. And they said because of the forex position outcome is different compare to Gold position outcome so this is gold market manipulation.
5. I am so disappointed for their antifraud team as they are not professional at all. I have already collected the screenshots, proof and namelist of this broker's staff and sent to the regulator. Hopefully this will help me and other clients to avoid facing this issue again.

September 30, 2025
Unprompted review
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Reply from InstaForex

Dear Chun Hou,

You have already placed previously a feedback on this website claiming that your withdrawal has 'disappeared' from the client area. It has been reported that it cannot be correct because all transactions are duplicated via email. You have never responded back, which shows the erroneous nature of your previous feedback.

Your new feedback claims that the anti-fraud department has compared two of your trades. This is not what the anti-fraud department has sent to you. It has been clarified to you that your trading pattern violates the company's agreement, and your account is closed, the funds are being returned in the same amount you have deposited.

We apologise for this experience but the company's trading facilities cannot be used for abusive trading practices.

Rated 4 out of 5 stars

Fair spreads and commissions..

Fair spreads and commissions... quite competitive compared to other brokers.

October 6, 2025
InstaForex logo

Reply from InstaForex

Thank you, we are glad to hear words from you. May we ask what problems have you faced to give us the 4 stars?

Rated 5 out of 5 stars

Shoutout to my buddies from the trading…

Shoutout to my buddies from the trading forum for pointing me to Instaforex. Honestly, best decision I’ve made in trading ! no regrets at all!

September 25, 2025
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Reply from InstaForex

Hello, we really appreciate your feedback. High five for choosing us!

Rated 5 out of 5 stars

I usually trade classic currency…

I usually trade classic currency eurusd, eurgbp and crypto Btc,eth. I'm satisfied with orders execution. Thanks to Instaforex, I tried MT5. There are good trades and not so good ones. But overall, I manage to earn some nice little things for myself and my family.

September 17, 2025
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Reply from InstaForex

Hello, thank you for choosing us. With love, InstaForex.

Rated 5 out of 5 stars

I’ve already cashed out my profits five…

I’ve already cashed out my profits five times. Four withdrawals were lightning-fast, and on one occasion support guided me through without issues. ovverall, the process is smooth, and I can confidently recommend this broker as a reliable and upto-date.!

September 17, 2025
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Reply from InstaForex

Hello, we are improving every single day, thanks for your honest feedback.

Rated 5 out of 5 stars

I successfully withdrew profit from…

I successfully withdrew profit from bonuses on deposit. Instaforex really has many bonus programs and if you choose what suits you and read the rules , then you will definitely succeed!

September 16, 2025
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Reply from InstaForex

Hello, thank you for choosing us. We always advise reading all conditions before taking any actions. They are open on our website for all users. You can always write to the support service to clarify any questions.

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