Instamove .com.au Reviews 154

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, efficiency, and positive attitudes, often describing them as friendly, helpful, and careful with belongings. The service is frequently highlighted as outstanding, with many appreciating the clear communication, punctuality, and overall smooth user experience. People also found the pricing to be very reasonable and competitive. However, some customers reported dissatisfaction with their experience, citing issues such as unexpected damage to belongings and significant discrepancies between initial quotes and final costs. A few reviewers also mentioned concerns about the use of subcontractors and a lack of caution with their items, leading to a less positive moving experience.

What people talk about most

Staff

People report positive experiences with staff. Customers frequently praise the professionalism, efficiency,... See more

Service

Reviewers mention positive feedback about service. Customers frequently praise the efficiency,... See more

Price

Consumers generally find the pricing to be reasonable and competitive. Many reviewers highlight that the... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report great experiences,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the easy... See more

Based on these reviews

Rated 5 out of 5 stars

They had a really good 'can do' attitude. They communicated really well and checked if they were or unsure and offered potentially better solutions. They were both very friendly, super strong and did... See more

Rated 5 out of 5 stars

Luis and Nacho from Instamove made moving house a breeze. They were organised, well prepared and careful while still getting the job done quickly. The admin team were also excellent, dealing with date... See more

Rated 5 out of 5 stars

Felipe and Pedro Luan helped us move today and WOW!! We had never used removalists before and now we won't be using anyone else. They were absolutely stand-out all day, efficient friendly and offering... See more

Company replied

Rated 5 out of 5 stars

Nicolas & David were on time friendly, helpful, & helpful. They were very careful moving all our furniture & belongings into the truck. And out into the house. Any request was satisfied with a smile... See more

Rated 5 out of 5 stars

Julien and Hevert were amazing! Clear communication, punctual and very efficient at emptying out my storage unit. They moved my items with great care, and made sure everything was secure in their truc... See more

Rated 5 out of 5 stars

We used Instamove to help us relocate some very heavy furniture from upstairs in our house to downstairs and vice versa. Daniel and Boris were fantastic taking care of all of our furniture and worked... See more

Company replied

Rated 5 out of 5 stars

If there were 10 stars I’d tick all 10 without the slightest hesitation. Alexander and Matias are gems and deserve the highest accolades. Highly reliable, on time, efficient, friendly and super strong... See more

Rated 5 out of 5 stars

John and Davi moved my belongings as if they were their own - with utmost care and caution. They probably sensed that I was stressing out a bit with the move so they started out with a pleasant assura... See more

Rated 5 out of 5 stars

Christian and Eduardo did a fabulous job moving our stuff including thirty or more plants in pots. I was really impressed with Instamove.s flexibility. After I made the initial booking I phoned them s... See more

Rated 5 out of 5 stars

Was moved yesterday by Pedro Luan and Juan. I can not thank them enough. With last minute changes from other customers these two stepped up and helped out so much even in the ridiculous 40 degrees tem... See more

Rated 5 out of 5 stars

Thanks so much David and Juan for your assistance with moving today. You were wonderfully accommodating, extremely efficient and always smiling. I would highly recommend Instamove as this is the sec... See more

Rated 5 out of 5 stars

Today’s move was a great experience due to Camilo and Jhons amazing team work. They couldn’t do more than enough to accommodate everything I needed to happen. Yes, punctual and communication was excel... See more

Rated 1 out of 5 stars

We decided to use this company due to their great reviews, unfortunately our experience was completely a disappointment to say the least. We believe our drivers were sub contractors. Dirty truck with... See more

Rated 5 out of 5 stars

We can highly recommend Instamove for any relocation - near or far. Fernando and Alexander were extremely professional and capable, even more so due to the inclement weather on the day. Both were pati... See more

Rated 5 out of 5 stars

Great company to use to move your stuffs .. very professional and friendly staffs specially Felipe and Santiago, they are the best.They are at a different level.They loaded and unloaded my household s... See more

Company replied

Rated 5 out of 5 stars

Frederico and William did a great job! They were friendly, efficient and careful with moving my furniture and fragile travertine table. They even did an extra stop to collect a fridge and then carry i... See more

Rated 5 out of 5 stars

Outstanding service from Eduardo & Sebastian – absolute legends We had the best possible experience with Instamove thanks to Eduardo and Sebastian. From the moment they arrived, they were prof... See more

Rated 5 out of 5 stars

WOW! What awesome removals company. From the moment I contacted them the responsiveness of the team from first call to seeing the truck leave after shifting all our furniture, was simply amazing. Whe... See more

Rated 5 out of 5 stars

Thiago and Jefferson were super friendly and beyond helpful! They made my move extremely easy and were so calm in my chaotic day. I couldn’t recommend Instamove enough, and if you are lucky to b... See more

Company replied

Rated 5 out of 5 stars

Juan Sebastián and Nicolas were brilliant from start to finish - so easy to deal with and made the move easy and stress-free. They were efficient, hard working, and even managed to perform some magic... See more

Rated 1 out of 5 stars

We moved from Cranbourne melb to moama NSW we were quoted just under $5000 ended up paying just over $10000 we were told one X-Large truck which Brock down be for it left there yards started to worry... See more

Rated 4 out of 5 stars

The booking experience was easy, although they did over estimate the size of the truck necessary. The removalists, Eduardo and Genaro, arrived on time, worked quickly, carefully and efficiently to ge... See more

Rated 4 out of 5 stars

We received a call on the friday to say that the cost had increased because our furniture looked bigger than expected. This was a bit of a red flag but after some discussion the original quote was... See more

Rated 4 out of 5 stars

The removalist team was excellent. Polite and efficient. Nothing was damaged and they were a happy crew doing their work. The online estimator is not very accurate. We spent weeks routinely updating... See more

Rated 4 out of 5 stars

Instamove were personable and capable. Everything was delivered without breakage and with care. Would happily use Instamove again.

Rated 1 out of 5 stars

I hired Instamove because of the excellent reviews I've seen in comparison to many others. Unfortunately I was extremely let down. At first, they seemed to be on the ball with getting things accomplis... See more

Rated 5 out of 5 stars

Had such a positive experience with my move today. Santiago and Matti were efficient, quick, and very careful with my furniture. No damage! And they installed my appliances on drop-off, even went so... See more

Rated 5 out of 5 stars

Daniel and Le Cerda were unfailingly polite and careful. They were reassuring about packing my things, respectful of my home and very easy to work with. They called in advance, were punctual and p... See more

Rated 5 out of 5 stars

I mistakenly booked movers for the wrong day, disaster right?! I called Instamove in a panic and they were able to organise movers same day for a very reasonable price. Andres and Cristian arr... See more

Company replied

Rated 5 out of 5 stars

Felipe and Pedro were just exceptional. Quick, efficient, professional, helpful and totally lovely human beings. They treated our furniture and belongings so carefully, and went above and beyond to ge... See more

Rated 5 out of 5 stars

Thanks so much Andre's and Cristian for all your help. It was a big day but your calmness smiles and handwork made it a positive experience for us. Instamove will be highly recommended. Regards Lucy... See more

Rated 5 out of 5 stars

Fernando and Josh were well mannered and friendly. They were on time and worked efficiently whilst being careful with all of our belongings. Everything was secured carefully in the truck before they l... See more

Rated 5 out of 5 stars

I am a return customer having been assisted with a small job recently, and Instamove was on the auction house recommended list. Today was a big move for me and Christian and Andre Z did an outstanding... See more

Company replied

Rated 5 out of 5 stars

I recently used Instamove for a house move and the whole experience was fantastic. The online process was super easy, the team followed up quickly, and the crew on the day were on time, well priced, a... See more

Rated 5 out of 5 stars

Sebastian and Miguel Did a fantastic job with our move today! They were right on time, very accommodating and helpful getting things in the right place and worked bloody hard! The quote was very acc... See more

Rated 5 out of 5 stars

They were very polite and fast at their jobs. I called them on Friday and they came on Sunday, so great communication there (especially since we needed to pickup boxes from two different places). The... See more

Rated 5 out of 5 stars

Alex and Cristian efficiently moved my mountain of stuff in the extreme 39C heat with no complaints, whereas my own helpers were whingers, ha. The crew were polite, smiles, chilled and careful with my... See more

Rated 5 out of 5 stars

Instamove were fabulous. 2 great movers today in Thiago and Jeferson. They were experienced, polite and strong. Very efficient move. Very thankful for these 2 hardworking guys who made our move so qui... See more

Company replied

Rated 5 out of 5 stars

I was really impressed by this company from start to finish. At every point from booking, to leading up to the move, to moving day, they were working with me to ensure I was minimising costs by being... See more

Rated 5 out of 5 stars

Found the company to be very professional. All personnel I dealt with were polite and obliging. Everything they said they would do - they did. The three young men who did the actual move for us were k... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ We honestly couldn’t be happier with Instamove and the amazing team of Sam, Emen & Milan. From the moment they arrived, they were incredibly polite, friendly, and straight into acti... See more

Rated 5 out of 5 stars

Cesar and Christian were on time, efficient, and took great care with all of my furniture, wrapping everything up before it got loaded on the truck, and were very careful at my new home when unpacking... See more

Rated 5 out of 5 stars

David and Nicolas have been great moving us in our first home. Hard workers, friendly and professional. Not to forget is the Instamove company that have the best prices and the communication is on spo... See more

Rated 5 out of 5 stars

EXCELLENT and we’re very happy! Thiago and Jefferson moved us today. They were on time, professional and more importantly, gentle and careful with our things. They took care in lifting and mov... See more

Rated 5 out of 5 stars

Usuga and Marlon were fantastic. Arrived on time, and powered through the move always polite and helpful. Will definitely use Instamove again. The whole process was super simple from booking to p... See more

Rated 5 out of 5 stars

This company always does what it says it's going to do when it says it;s going to do it - rare these days! Reasonably priced, and the day went so smoothly! John and Roosevelt were very hard working a... See more

Rated 5 out of 5 stars

If I could score 11 out of 10, I would. I did not become a customer but I am severely impressed by the attention I was given. The instant online quote, really was instant!! Aaron was exceptionally fri... See more

Company replied

Rated 5 out of 5 stars

Andres Z and Fernando were absolutely amazing! Professional, friendly with great attitudes. No job was too hard or too big. I had received 4 different quotes and I am so glad I went with this company.... See more

Rated 5 out of 5 stars

We had a great relocation thanks to Bruno and his team. Our move had some access challenges but these guys did an amazing job. Courteous, friendly and hard working. The booking team were helpful and p... See more

Rated 5 out of 5 stars

I had a small to medium move. The move was long distance. Boris and Daniel were friendly, more than professional and worked very hard to make this part of my moving process, so smooth. All communicati... See more


Company details

  1. Transportation Service

Written by the company

Removals removalists Melbourne Australia Moving houses house We are a removals Company based in Melbourne moving in all parts of Australia . Interstate Victoria NSW South Australia Queensland removalists, Small and big jobs


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

154 reviews

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Replied to 28% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great movers, Luis and Hevert

Luis and Hevert did an amazing job moving my one-bedroom apartment to a house in an outer suburb.

They were on time, professional, and worked
incredibly efficiently in packing the larger items along side smaller boxes.

The apartment was on a difficult street with limited parking but they were able to make it work with ease.

I really appreciated their hard work and I’d would 100% recommend Luis and Hevert to anyone looking for reliable movers.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and efficient

Called when they said they would, arrived on time, moved the furniture efficiently and were careful. Basically just very professional, knew what they were doing and did it well.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Eduardo &…

Outstanding service from Eduardo & Sebastian – absolute legends

We had the best possible experience with Instamove thanks to Eduardo and Sebastian. From the moment they arrived, they were professional, friendly, and incredibly efficient. They handled our entire house move with genuine care, treating our furniture and belongings as if they were their own.

Nothing was too hard—heavy items, awkward spaces, last-minute changes—they took it all in their stride with calm confidence and a great attitude. They worked quickly but never rushed, communicated clearly throughout the move, and made what is usually a stressful day feel smooth and well under control.

Eduardo and Sebastian are a credit to Instamove. If you’re lucky enough to get these two, you’re in the best hands possible.
Highly, highly recommend!

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

They had a really good 'can do'…

They had a really good 'can do' attitude. They communicated really well and checked if they were or unsure and offered potentially better solutions. They were both very friendly, super strong and did not waste any time. I have experienced another removal companies representatives 'dragging' deliberately going slow or carry one small or very light item at a time, these guys were definitely not them. Thank you both. I would 100% recommend you.

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

We moved from Cranbourne melb to moama…

We moved from Cranbourne melb to moama NSW we were quoted just under $5000 ended up paying just over $10000 we were told one X-Large truck which Brock down be for it left there yards started to worry then 2 smaller trucks send not much care in taking care with our things then we’re told they would have to send another truck next day as they couldn’t fit it all in when they finally got to Moama unloaded our things they left at 12.45 am and we had a mess to deal with next day the 3rd truck arrives about 3.30 pm unloaded and gone by 6.00pm then to sort through our things to find certain things including my sewing machine left behind any one booking this company think again they were a nightmare never again.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you!

Today’s move was a great experience due to Camilo and Jhons amazing team work. They couldn’t do more than enough to accommodate everything I needed to happen. Yes, punctual and communication was excellent. Downsizing from a four bedroom house to a two bedroom unit. Nothing was an issue and anything extra I thought of at the time they were so happy to accommodate me with. Not only were they friendly, knowledgeable and efficient but extremely respectful with lovely manners! Much appreciated and a big thanks to both of you & Instamove. So very happy to recommend you to anyone. Cheers, Jo

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Julien and Hevert were amazing

Julien and Hevert were amazing! Clear communication, punctual and very efficient at emptying out my storage unit. They moved my items with great care, and made sure everything was secure in their truck. Both were lovely to chat to, and I really appreciated their suggestions for when I need to next move. Highly recommend their services!

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience, highly recommend!

Had such a positive experience with my move today. Santiago and Matti were efficient, quick, and very careful with my furniture. No damage! And they installed my appliances on drop-off, even went so far as to help drill a hole for a water pipe to fit through.
Really pleased with the experience from InstaMove today. Highly recommend. I’ll use them again!

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Love Instamove: Usuga and Marlon were fantastic

Usuga and Marlon were fantastic. Arrived on time, and powered through the move always polite and helpful.

Will definitely use Instamove again. The whole process was super simple from booking to payment.

Thanks Usuga and Marlon!

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Pedro Luan and Juan

Was moved yesterday by Pedro Luan and Juan. I can not thank them enough. With last minute changes from other customers these two stepped up and helped out so much even in the ridiculous 40 degrees temperature. They were both very polite and were always seen to be moving as fast as possible but with still taking care of my house and furniture.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

They were very polite and fast at their…

They were very polite and fast at their jobs. I called them on Friday and they came on Sunday, so great communication there (especially since we needed to pickup boxes from two different places). The two employees were so lovely and helpful. Would definitely recommend.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

City to county move

I had a small to medium move. The move was long distance. Boris and Daniel were friendly, more than professional and worked very hard to make this part of my moving process, so smooth. All communication with the company was easy. I highly recommend Instamove.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Big thanks to Sebastian and Miguel!

Sebastian and Miguel Did a fantastic job with our move today! They were right on time, very accommodating and helpful getting things in the right place and worked bloody hard! The quote was very accurate and was slightly over the estimate only because we underestimated the amount we had to move!

Greatly appreciate their help and would definitely recommend!

November 26, 2025
Unprompted review

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