I love the fact that I have ink whenever I need it, and I find the price very competative. I would have awarded 5 stars, but the website is full of bugs and keeps crashing when I am trying to access... See more
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Review summary
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What people talk about most
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This product is still very useful. Even though I do not print as much as I used to do. Now being retired from my previous employment, I enjoy using the print for my hobbies. One being model railway co... See more
My ink supply ran out without the usual dispatch of replacements. One phone call resolved the issue and replacements were dispatched and arrived as promised.
Company replied
a very decent price home printing experience. The best thing I like about the HP printing subscription is the ease and flexibility with which changes to the monthly number of prints can be made for a... See more
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Company details
Written by the company
Instead of buying cartridges, choose a flexible page-based Instant Ink printing plan. Use of the subscription cartridges, shipping, and recycling are all included in the monthly charge. Manage your account at www.hpinstantink.com/signin
Contact info
https://www.hp.com/support/instantinkcontact, United States
- US 1-855-785-2777 or UK 0207 660 6027
- instantink.hpconnected.com
4.1
Great
26K reviews
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Worst printer in my whole life.
Worst printer in my whole life.
I have tried hundreds of printer, but really HP is the worst company ever.
Once I have unsubscribe from HP instant Ink, all features (scan, printing and copy) became not working properly.
Just after unsubscribe.
This is not appropriate behaviour from an international company like this.
May 19, 2026
Unprompted review
Reply from HP Instant Ink
Hi Khaled,
Thank you for your feedback. Instant Ink is a printing plan, not a cartridge purchasing service. If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle. At that time, you can insert store-bought HP cartridges from your preferred retailer to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function.
We're happy to help at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
so easy never run out of ink
May 14, 2026
Reply from HP Instant Ink
Hi George,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Replacement ink arrives too soon
Replacement ink arrives too soon. Cartridges dry up and it is difficult to revive them.
May 7, 2026
Reply from HP Instant Ink
Hi Mr Waterton,
Thank you for your feedback. For assistance with your ink cartridges, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Ink lasts very long time
I thought the Ink was very expensive at the time but almost a year later it's still not finished.
June 16, 2025
Unprompted review
Reply from HP Instant Ink
Hi Virginia,
We appreciate the feedback. For assistance with your printer or account, please contact HP Instant Ink Support at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time.
Thank you,
The HP Instant Ink Team
HP ink recycling
I bought a new HP printer, read the enclosed docs and enrolled in instant ink . Emails started immediately and I discovered I needed to stay connected to the Internet to use the instant ink program...not an option for me. The next day...less than 24 hours later, I cancelled my "subscription"only to have the 2 new ink cartridges arrive the following day! I have been trying to return these NEW FULL INK cartridges, but I get sent envelopes that clearly state EMPTY INK cartridges only. The chat option never is open, the phone says to go online, online is sales pitch and has no way to address the issue . So much for their recycle program
May 16, 2026
Unprompted review
Reply from HP Instant Ink
Hi KH,
We are so sorry to hear of your issues with your account. For assistance, please contact HP Instant Ink Support at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time or respond to our request for more information.
Thank you,
The HP Instant Ink Team
The cost is extortionate
May 14, 2026
Reply from HP Instant Ink
Hi Steve,
Thank you so much for your review and sharing your concerns. We have reviewed your account and have a personalized suggestion for you based on how you print. Please be on the lookout for our response in your email inbox.
Thank you,
The HP Instant Ink Team
Terrible program don't buy it
I have had the instant ink for over 1 and a half years. They have charged me over 5 dollars per month and only sent me ink 1 time. This past month I had to use my printer alot so they sent me an email saying that I went over my allowed amount of pages so they are charing me more on top of the ink that I never get. I called then to cancel since I could have just bought my own ink fir alot less and they tell me that once my subscription is canceled they will also prevent them rest of the ink that is in my printer from working and I will have to get new cartridges on my own from the store in order for my printer to continue working!!!! They are ripping people off. I would not sign up for this program. I asked speak to a supervisor and Iam now on hold for over 20 minutes. They just keep coming back to the line to tell me they are trying to find a supervisor 😒 terrible service and a big waste of money!!
May 15, 2026
Unprompted review
Reply from HP Instant Ink
Hi Wendy,
Thank you for your feedback. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change.
If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer in order to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function.
We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
I had to pay a balance with a new debit…
I had to pay a balance with a new debit card, did so about2 wks ago and told the rep i did not want the service to please cancel my account. Today I see I was charged for service I did not authorize. I called and talked to rep and her supervisor, this credit is for $10.69, not a whole lot, but not authorized. I have been on hold for 32 minutes only to be told no, and by the way they said my name is Nancy and I copied 73 pages, that is not my name and my printer is out of ink so I have not make any copies. So beware someone else can copy and anyone can be billed for it apparently and you will not get your credit for their mistake.
May 13, 2026
Unprompted review
Reply from HP Instant Ink
Hi Cynthia,
We are so sorry to hear of your issues with your account. For assistance, please respond to our request for more information and we will be happy to help.
Thank you,
The HP Instant Ink Team
Waste
What I am Complaining about is the waste of 2 Full Ink Cartridges that will not Work, Due to your soft ware!!
April 23, 2026
Unprompted review
Reply from HP Instant Ink
Hi Sheila,
We are so sorry to hear of your issues with your ink cartridges. Please respond to our request for more information, and we will be happy to assist you. You can also contact Support at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time.
Thank you,
The HP Instant Ink Team
Replacement cartridges arrive promptly
May 14, 2026
Reply from HP Instant Ink
Hi John,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Excellent service and fair pricing
May 14, 2026
Reply from HP Instant Ink
Hi Mr Liggett,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
I have the ink delivered and it’s…
I have the ink delivered and it’s cheaper than buying in the shop
May 14, 2026
Reply from HP Instant Ink
Hi Mary,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Don’t always get it when I need it.
May 14, 2026
Reply from HP Instant Ink
Hi Irene,
We appreciate your feedback. To check your ink shipment status, please log in to your account at www.hpinstantink.com/signin/. Please look on your account Home page under Ink Status, at the section titled ‘View past and future ink shipments’.
For assistance, please contact HP Instant Ink Support at 0207 660 6027, Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
DON'T DO IT!!!! Hate it never wanted it was forced into it!!!!
Hate it never wanted it!!
I was forced to sign up when I got my HP printer and at first you only got charged if you went over a certain amount which i never did so was fine. Then they started charging £1.99 regardless and now its currently at £4.99 a month regardless and i barely use my printer. I've probably lost well over £100 by now and i barely use the printer. Why haven't I cancelled? I tried they told me if i did my printer would stop working so I have been held hostage having to pay for this service to keep using my printer as they lock you out otherwise. I will shortly be purchasing a new printer and never buying a HP product again and warning everyone else to do the same!
May 14, 2026
Reply from HP Instant Ink
Hi David,
Thank you for your feedback. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change.
If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer in order to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function.
We're happy to help at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
They did not explain the plan the way I…
They did not explain the plan the way I am reading all the comments. You pay a monthly fee and are allowed to print a certain number of pages with your plan free. HP says I print 100 pages per month which is a bold faced lie!! I called them today about my recent charges and they were unable to admit that even with messages I’m getting saying I can’t print because my laptop won’t connect to printer, so I haven’t printed 100 pages, they explained it differently from when I purchased the plan and wouldn’t offer any kind of credit due to their misinformation and faulty system. I DO NOT print 100 pages a month and darn sure haven’t in the last 45 days! I cancelled everything. Going to sell my HP Envy printer (which is a piece of crap anyway) and buying a non HP printer. The HP agent told me I was printing 100 pages a month?? 100 x $1.50
Per page? Shouldn’t I have needed more ink? Why have you only sent ink one time when I signed up for the plan?? Scammers!!
May 12, 2026
Unprompted review
Reply from HP Instant Ink
Hi Cheryl,
HP Instant Ink is a subscription printing plan. You choose an Instant Ink plan based on the number of pages you would like to print monthly. Your monthly fee covers the pages in your plan, allows you to roll over unused pages (up to triple your plan pages), ink delivery, and recycling. If you print over your chosen monthly page plan, you are charged $1.50 per set of 10 pages.
We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
Service Paid for, nothing Rendered
I have tried cancelling this service multiple times with no success. They continue to charge us for a service and then that service is never even rendered. We have never received ink in the mail and they claim that it is our fault, when the whole program was advertised as "knowing" when we'd need ink and they'd send it. So many times the printer has run out of ink and won't work because there is no ink. Half the time, the initial ink sent didn't even work and printed off error sheets only. Piece of crap printer with an even worse service that just charges you with no actual product. IT IS A SCAM! Do not buy into it.
May 13, 2026
Unprompted review
Reply from HP Instant Ink
Hi Natali,
We are so sorry to hear of your issues with your printer. Please respond to our request for more information, and we will be happy to assist you. You can also contact Support at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time.
Thank you,
The HP Instant Ink Team
I canceled my smart ink subscription…
I canceled my smart ink subscription because my printer wouldn’t print saying the ink cartridges weren’t registered. I called customer support and they said there was an issue with my payment. I canceled it but again I get a message about the unregistered cartridges. How can HP stop me from printing on my printer with cartridges I paid for. I will never buy another HP product again.
May 13, 2026
Unprompted review
Reply from HP Instant Ink
Hi Tom,
HP Instant Ink is a subscription printing plan. You are not purchasing ink cartridges through this service. For this reason, the subscription cartridges do not work after cancellation. The printer itself is never disabled, and you can install store-bought cartridges to keep printing.
We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
I have received NO cartridges for…
I have received NO cartridges for years, yet I still get billed. I have complained MANY times and requested refunds. Now I’m just ending my direct debit and throwing the printer into the garbage.
I truly regret getting sucked into this.
May 13, 2026
Unprompted review
Reply from HP Instant Ink
Hi Kevin,
Thank you so much for your feedback. Please respond to our request for more information and we will be happy to order any ink you may need. You can also contact Support for assistance at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
HP Insta Ink is a SCAM!!
HP Insta Ink is a SCAM!!! Since the last time I was sent Ink cartridges in March of 2024, I've paid $308.46. I just received new cartridges, but I canceled my subscription because I can buy new cartridges for half that price. But of course, they don't work because I canceled my subscription. So what did I pay for? Feeling totally ripped off!
This was in their response to my paying $308 for nothing.
"You choose an Instant Ink plan based on the number of pages you would like to print monthly. Your monthly fee covers the pages in your plan, allows you to roll over unused pages (up to triple your plan pages), ink delivery, and recycling. You are not purchasing ink cartridges through this service. For this reason, the subscription cartridges do not work after cancellation. The printer itself is never disabled, and you can install store-bought cartridges to keep printing."
So I paid $308 to print pages on a printer I already paid for with paper I bought myself. They are absolutely shameless!
May 11, 2026
Unprompted review
Reply from HP Instant Ink
Hi MJ Mac,
HP Instant Ink is a subscription printing plan. Your printer tells us when to send more ink, and we deliver it to you before you need it. We send you HP Instant Ink cartridges when you first sign up for the service, and additional replacement cartridges are sent as needed based on ink usage, not by the month.
You choose an Instant Ink plan based on the number of pages you would like to print monthly. Your monthly fee covers the pages in your plan, allows you to roll over unused pages (up to triple your plan pages), ink delivery, and recycling. You are not purchasing ink cartridges through this service. For this reason, the subscription cartridges do not work after cancellation. The printer itself is never disabled and you can install store-bought cartridges to keep printing.
We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
HP Instant Ink is a SCAM
I wish I didn’t have to give HP a one star rating because I would rate a zero or negative number if I could. I would NEVER recommend signing up for HP instant ink because it is a scam. There is no savings on ink and they overcharge on printing. WORST SERVICE EVER AND I WILL NEVER BUY ANOTHER HP PRINTER.
May 8, 2026
Unprompted review
Reply from HP Instant Ink
Hi Jody,
To maximize your savings with HP Instant Ink, please choose the page plan that best matches your monthly page volume. We have plans from 10-1500 pages/month. You can log in at www.hpinstantink.com/signin to manage your account.
We would be happy to review your account and share your recommended plan. Please respond to our request for more information so we can assist you.
Thank you,
The HP Instant Ink Team
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