This is a great company, the only one I know that delivers high quality kiln dried logs for log burners normally the next business day. Other companies I've tried all take weeks usually. The couriers... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Logs were delivered dry and they burned hot straight away. Service was helpful, friendly and efficient. I ordered shortly before Christmas when others had let me down and InstantLogs were great. A spe... See more
Company replied
Having just started using this company i find that the administration side is excellent but after admin sorted its the haulier who lets co.pany down Payment always paid up front so all you want is... See more
Company replied
I would like to say the gentleman was so polite happy even when it was is last drop off and he helped me and my sister so much by driving up my driveway and putting the pallet in my garage I must... See more
Company replied
Company details
- Firewood Supplier
- also in
- Boiler and Heating Service
- Coal Supplier
- Fuel Supplier
- Lumber Store
- Solid Fuel Company
Written by the company
At Instant Logs, we are proud to be a trusted supplier of high-quality firewood logs, wood pellets, and briquettes across the UK. We are Ready to Burn approved, ensuring that all our products meet stringent quality standards for efficiency and environmental responsibility. Where applicable, we also offer FSC-certified products, demonstrating our commitment to sustainability and responsible sourcing. Our range includes low-moisture kiln-dried logs, which provide superior burning performance with reduced emissions. We supply firewood logs in a variety of hardwoods, including ash, birch, oak, and hornbeam, ensuring we cater to different preferences and heating needs. For added convenience, we offer our products in various formats, including bulk bags, nets of wood, and heat logs such as Shimada and Pini Kay. In addition to firewood logs, we provide premium wood pellets and briquettes, perfect for biomass boilers and wood-burning stoves, offering long-lasting heat and high efficiency. Whether you're looking for bulk orders or more convenient packaging, we ensure fast and reliable delivery to keep your home warm all year round. At Instant Logs, we pride ourselves on exceptional customer service and the quality of our products. We strive to offer the best heating solutions, whether you're after heat logs, briquettes, or wood pellets, with sustainability at the heart of everything we do. Choose Instant Logs for reliable, eco-friendly fuel.
Next Day Delivery
Written by the company
- Need your products quickly?
- Need your firewood logs, wood pellets, or briquettes fast? At Instant Logs, we offer a reliable next-day delivery service, perfect for when you need high-quality fuel in a hurry. Whether it's a bulk order of logs or a few nets for convenience, we ensure your products arrive quickly so you're never left out in the cold. Trust us for fast, efficient delivery when you need it most!
Contact info
Stanmore Industrial Estate, UNIT 3, WV15 5HP, Wolverhampton, United Kingdom
- 0121 389 8536
- info@instantlogs.co.uk
- instantlogs.co.uk
Kiln Dried Crates
4.8
Excellent
305 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from InstantLogs
Thank you for your kind words! We're thrilled to hear that you had an excellent experience. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Excellent quality Oak logs perfectly…
Excellent quality Oak logs perfectly packed in large nets delivered on a pallet that can be used for making kindling!
Delivered onto my drive with no fuss.
I will be buying more.
Excellent value for money.
December 27, 2024
Reply from InstantLogs
Thank you so much for your wonderful feedback! We're delighted to hear that you’re pleased with the quality of our oak logs and the convenience of the packaging and delivery. Your satisfaction and kind words mean a lot to us, and we’re thrilled to have met your expectations. We look forward to your next order and are committed to continuing to provide excellent value and service. Thank you again for choosing us! Stay warm!!
Fantastic service
Fantastic service, great logs at a good price. I’ve ordered both birch and oak.
December 26, 2024
Reply from InstantLogs
Thank you for your wonderful review! We're thrilled to hear you were happy with our service and the quality of our birch and oak logs. It’s always our goal to provide great products at a good price, and we’re glad we hit the mark for you. Stay warm!
Great service & very helpful
January 1, 2025
Reply from InstantLogs
Thank you for your kind words! We're so pleased to hear you found our service helpful. It’s always our pleasure to assist, and we look forward to serving you again in the future! 😊
Reply from InstantLogs
Thank you for your feedback! We're delighted to hear you’re happy with the quality of the logs and the timely delivery. We appreciate your support and look forward to serving you again in the future!
Reply from InstantLogs
Thank you so much for your kind words! We’re thrilled to hear that you found the ordering process easy and the delivery fast. Your satisfaction is our top priority, and we're delighted to have met your expectations. Stay warm!
lovely load of logs ,good value ,prompt…
lovely load of logs ,good value ,prompt delivery, only complaint was nobody told me approx time of delivery despite being specifically asked too .
December 14, 2024
Reply from InstantLogs
Thank you so much for your kind words about our logs, value, and prompt delivery! We’re thrilled to hear you were pleased with the quality and service overall.
We sincerely apologize for the inconvenience regarding the delivery timing. We understand how important it is to have clear communication, especially when requested. We use a 3rd party haulage company to fulfil our deliveries and will be reporting your comments back to them to ensure it doesn't happen again.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again!
Reply from InstantLogs
Thank you for your kind words! We’re glad to hear that the wood met your expectations and does the job. Providing prompt service is important to us, and we appreciate your feedback. We look forward to serving you again
Sneaky price increases
Really fast delivery and very helpful! However logs are tiny with a real lack of larger hardwood. Also watch out for price increases. I paid £139.00 for a bulk bag, this same bulk bag is now £159.00 just a few weeks later. I noticed their Black Friday offer was 10% off however they had whacked the price by £10 at that point anyway so wouldn't be a saving at all. I was going to order another bulk order before Christmas however with the price now being what it is I will look for another supplier.
December 17, 2024
Unprompted review
Reply from InstantLogs
Thank you for sharing your experience with us. We're delighted to hear that you appreciated the fast delivery and helpful service!
We’re sorry to hear about your concerns regarding the size of the logs and recent price changes. The mixed hardwood bulk bags are a completely random mix of hardwood sourced from all over. It is fairly unheard of and we do random spot check all of our products but if your order lacked larger logs then that is extremely strange and incredibly unlucky! If you want to contact our customer support we would be more than happy to discuss some compensation as a gesture of good will for your disappointment, but I can assure you this is not the case as a standard.
As for the price, we are consistently searching to source wood at the best possible price and our retail price is a direct reflection on the price we were able to source that batch at, you must of caught the end of our summer pricing at £139 but unfortunately we cannot buy wood that cheap today.
If you'd like to discuss your experience further or explore options, please feel free to reach out to our team. We’d love the opportunity to help!
Reply from InstantLogs
Thank you for your feedback! We're thrilled to hear that you had a quick and easy purchase experience. Your satisfaction is our priority, and we look forward to serving you again in the future!
No complaints here!
Very easy to order. Great communication and trouble free delivery.
The wood burns beautifully so we’ll be warm and toasty this winter
December 8, 2024
Reply from InstantLogs
Thank you for your lovely review! We're so glad to hear that the ordering process was easy, communication was smooth, and delivery was hassle-free. It's wonderful to know the wood is burning beautifully and keeping you warm and cozy this winter. We truly appreciate your support, stay warm!
Reply from InstantLogs
Thank you for your kind words! We're delighted to hear that you were pleased with our service. Your satisfaction is our priority, and we look forward to serving you again!
Website made it easy to order the…
Website made it easy to order the briquettes and they were delivered in super quick time. Fantastic service and the quality of product is superb.
November 29, 2024
Reply from InstantLogs
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our website easy to use and that your briquettes were delivered quickly. Providing fantastic service and top-quality products is what we strive for, so your kind words mean a lot to us. Stay warm!
Quick delivery good price.ty
December 5, 2024
Reply from InstantLogs
Thank you for your kind words! We're glad you were happy with the quick delivery and pricing, stay warm!
Very efficient from start to finish
Very efficient from start to finish, pricing competitive. Rebecca extremely helpful and pleasant. Delivery driver friendly and put the logs in my garage for me. A pleasure to deal with and I will certainly use Instant Logs going forward
December 11, 2024
Unprompted review
Reply from InstantLogs
Thank you so much for your wonderful feedback! We’re delighted to hear that you found our service efficient and competitively priced. Rebecca and the rest of the team always strive to provide a helpful and pleasant experience, so your kind words mean a lot to us. We're also glad the delivery driver could assist by placing the logs in your garage—it’s great to know we could make the process easier for you. We truly appreciate your support, Stay warm!
Nothing to talk about ordered logs paid…
Nothing to talk about ordered logs paid for them they came nice driver put them where I wanted them. Just as it should be
November 27, 2024
Reply from InstantLogs
Thank you for your feedback! We're glad to hear the process was smooth and that you’re satisfied with the delivery. Our team, including our drivers, strives to make every order as straightforward and efficient as possible. If you need anything else in the future, we’ll be happy to assist. Stay warm!
Reply from InstantLogs
Thank you so much for your kind words! We're delighted to hear you were pleased with the quick delivery and the quality of the wood. Knowing it burns well is great feedback for us. We truly appreciate your support, stay warm!
Great price and delivered to the door…
Great price and delivered to the door the next day, what’s not to like.
November 28, 2024
Reply from InstantLogs
Thank you for your fantastic feedback! We're thrilled to hear you enjoyed our competitive pricing and speedy next-day delivery. It’s always our goal to make things as convenient as possible for our customers. We look forward to serving you again soon! Stay warm!
Excellent company ,fast delivery,great…
Excellent company ,fast delivery,great logs ,highly recommend.
November 22, 2024
Reply from InstantLogs
Thank you so much for your kind words! We're thrilled to hear you’re happy with our service and products. Your recommendation means a lot to us, stay warm!
Reply from InstantLogs
Glad to hear it, thanks Peter, Stay warm!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.