On Sep 11 I swapped 575,830 TRX (~$193,000) through InstaSwap. Order ID: IK726CC4. The route was executed by NEAR Intents — the provider InstaSwap chose, not me. My deposit confirmed instantl... See more
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Customer service was quite good. Sometimes I had to message twice but I'm sure there could be lots of complains if one of their liquidity partners goes down which isn't necessarily their fault- just k... See more
Company replied
Have used InstaSwap via SwapZone a good number of times, with no issues at all. Recently I made a swap, and my transaction got held up so didn't arrive within the allotted time. I contacted supp... See more
Company replied
Summary of transaction as displayed on their site: Transaction Id: # TTSUXGH6 Your Transaction has been Completed! You Gave : 0.1 ETH You Will Get : 0.884 AAVE I only received 0.744 AAV... See more
Company replied
Company details
Written by the company
InstaSwap is a privacy-first cross-chain DEX built for people who want to move between assets without giving up custody or broadcasting their activity. There is no account to create and nothing to sign up for. You swap, and the trade settles on-chain. A common misconception is that we are a mixer, or that we quietly route orders through centralized exchanges behind the scenes. Neither is true. We are a decentralized exchange. There are no pooled funds, no obfuscation tricks, and no CEX partners sitting between you and your liquidity. Your crypto never rests in our wallets, and every swap is non-custodial from the first deposit to the final delivery. Privacy here comes from the infrastructure, not from hiding. Orders execute inside Trusted Execution Environments, which keeps them off the public mempool and away from front-runners, and settlement is proven with ZK-SNARKs. A trade stays verifiable without exposing your balances, your counterparties, or your strategy to anyone watching the chain. Selective disclosure lets you prove a specific transaction when you need to, and only then. We swap assets in their native form across 67 blockchains and more than 10,000 assets. BTC arrives as BTC and BNB arrives as BNB, with no wrapped substitutes and no bridge holding your funds in the middle. We have been running for over 8 years and have settled more than $2 billion in volume, with swaps completing in roughly 7 minutes on average. If a swap cannot be completed, your funds return to you automatically. You do not need to open a ticket to get your money back. Beyond instant swaps, InstaSwap offers spot and perpetual trading with full self-custody, tokenized stocks and ETFs backed one to one by real shares, split swaps that send a single deposit to as many as 100 destination wallets, and private payments where you fund with any asset and each recipient gets the one they asked for. The team behind InstaSwap is a group of engineers and support staff who deal with users directly. If something comes up, you reach a person who knows the platform, not a chatbot. Whether you are swapping $50 of ETH or moving size across chains quietly, InstaSwap lets you do it on your terms: fast, private, and fully in your control.
Contact info
INS CORE LABS INC. Aquilino de la Guardia Ave. & 47th Street, Bella Vista Ocean Business Plaza Building, Republic of Panama, Panama City, Panama
- support@instaswap.com
- instaswap.com
3.9
Great
401 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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People also looked at
Tried to exchange 50 000 Reddcoin to…
Tried to exchange 50 000 Reddcoin to ETH, it has been confirmed but it's still pending for more than 2 hours now please refund my coins.
updated: exchanged went through many hours later but I received my funds
April 22, 2021
Unprompted review
Reply from InstaSwap
Hey James!
Thank you for your vote!
Keep in mind that sometimes transactions may take longer than usual due to high traffic or blockchain network congestion.
Kind Regards
InstaSwap Team
Such a great experience
Such a great experience. Was nervous the first time but I will definitely use again!
April 21, 2021
Unprompted review
Reply from InstaSwap
Hey Michelle!
Thank you for your 5-Star Review!
We are pleased to see you sharing your experience!
Kind Regards
InstaSwap Team
It has been 10 hours since I swapped my…
It has been 10 hours since I swapped my tokens and I still have not received my btc. I emailed customer service and they said everything was fine. I don't understand what is taking so long. I'm feeling like I'm being ripped off. I hope this is all a misunderstanding because I have never waited to wait so long after making an exchange.
April 16, 2021
Unprompted review
Reply from InstaSwap
Hello Orlando,
Your transaction was successfully processed and completed within minutes from our side. Although due to the Bitcoin (BTC) network overload you received your funds with delay.
This is something that we do not have control over. Confirmations on the Bitcoin network had a huge delay over the last few days.
The support department has already replied to all of your questions.
We sincerely apologize for having such an experience with us.
Kind Regards
Sofia
Great buying experience
April 9, 2021
Unprompted review
Reply from InstaSwap
Hey Alec!
Thank you for sharing your experience with us.
It is always great to see our community react to our services.
We hope to see you around our service again soon enough.
Kind Regards
Sofia
Instaswap.io is legit and trustworthy…
Instaswap.io is legit and trustworthy platform to swap your coins without any hassles. Just send your coin and get your coin that's it. It is easy to use and all things are user friendly. I give one less star because of it's fees. For swaping your coins you have to pay much higher fees on this platform. My assets cost is around 247$ and i got just 180$ . Around 70$ fees are dedicated.
April 9, 2021
Unprompted review
Reply from InstaSwap
Hey Rutvik!
Thank you for sharing your experience with us. Our fees remain 0.25% - 0.50%.
Although, you have to keep in mind that network fees are being applied to your side and those are not affiliated with us but with our exchange provider. Always do your research and choose a different pair when you see that for example, BTC network fees are high.
Kind Regards
Sofia
So good experience
So good experience. But Eth to Krl wasn't working. Only Btc to Krl was working. So I paid a little bigger fee. I hope they make Eth to Krl work sooner.
April 8, 2021
Unprompted review
Reply from InstaSwap
Hey Mustafa!
Thank you for sharing your experience Mustafa! You will soon be able to choose between more pairs!
Kind Regards
Sofia
GREAT PLATFORM
April 5, 2021
Unprompted review
Reply from InstaSwap
Hey Giwrgos!
Thank you for sharing your experience with us!
Kind Regards
Sofia
GREAT PLATFORM
March 30, 2021
Unprompted review
Reply from InstaSwap
Hey Chibuzo!
We are pleased to provide such a great experience to you!
Kind Regards
Sofia
Fantastic
Fantastic. Ease of use... fast processing time. Low fees too.
March 19, 2021
Unprompted review
Reply from InstaSwap
Hey Ryan!
Thank you for your kind review!
Kind Regards
Sofia
A wonderful exchange site.
March 19, 2021
Unprompted review
Reply from InstaSwap
Hey Biddut!
Thank you for sharing your experience with us!
It's highly appreciated!
Kind Regards
Sofia
It is trusted swap software
March 19, 2021
Unprompted review
Reply from InstaSwap
Hey Behzad!
Thank you for sharing your experience with us!
Kind Regards
Sofia
Very quick and very reasonable fee.
March 17, 2021
Unprompted review
Reply from InstaSwap
Hey ContextKey!
We appreciate your warm words! We hope to see you around soon enough!
Kind Regards
Sofia
Great aplication!
March 15, 2021
Unprompted review
Reply from InstaSwap
Hey Fatmir!
Thank you for sharing your experience with us!
Kind Regards
Sofia
Works as expected. No problems.
Swapped about 1000EUR in two transactions without any problems. Duration to complete a transaction is based on the networks. Mine took about 30 minutes each. Fee is acceptable as of writing this review.
March 13, 2021
Unprompted review
Reply from InstaSwap
Hey Marko!
Thank you for your 5-Star review!
Our team is working towards decreasing the fees and providing an even better experience as well!
Kind Regards
Sofia
Very nice app
Very nice app, easy to use, and received results quickly. Thanks
March 13, 2021
Unprompted review
Reply from InstaSwap
Hey George!
Thank you for the warm words of yours! We hope to see you back on our platform soon enough!
Kind Regards
Sofia
Easy and exactly what i was looking…
Easy and exactly what i was looking for. Tracking and confirmations were helpful for peace of mind.
March 8, 2021
Unprompted review
Reply from InstaSwap
Hey CS!
We are working on adding even more tools that will give you an even greater experience!
Kind Regards
Sofia
all super easy and fast
all super easy and fast, cool! fees are too high
March 2, 2021
Unprompted review
Reply from InstaSwap
Hey MT!
We feel sorry for your recent experience on our platform.
Our fees remain at 0.25%-0.50%, although you have to keep in mind that the BTC network fees have increased and this is something we can not control. Always do your research and choose a pair that will benefit you.
Kind Regards
Sofia
Reply from InstaSwap
Hey Basheer!
Your warm words are highly appreciated! We hope to see you around soon enough!
Kind Regards
Sofia
I love this platform
I love this platform, they always deliver so fast and they are reliable and transparent....
February 25, 2021
Unprompted review
Reply from InstaSwap
Hey Godson!
We love you too! Thank you for sharing your experience with us!
Kind Regards
Sofia
Great experience and very fast
Great experience and very fast. The costs are to high.
One star less because of the cost.
February 24, 2021
Unprompted review
Reply from InstaSwap
Hey Arnold!
We feel sorry for your recent experience on our platform.
Our fees remain at 0.25%-0.50%, although you have to keep in mind that the BTC network fees have increased and this is something we can not control. Always do your research and choose a pair that will benefit you.
Kind Regards
Sofia
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