Now that I know how to use the app and chargers correctly I found the charging process easy to use. Ending the charging session was confusing as I stopped charging on the app but it didn't terminate c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The InstaVolt app is very easy to use, and using the charger was even simpler. I gave it 4 stars because it seems that the promotions and lower prices are primarily available for wealthier individuals... See more
Company replied
I went to the Winchester Superhub - there were only a handful of people on the charging station on a Saturday lunchtime. The Website says up to 160Kwh, but the Charger only delivered at 70Kwh which wa... See more
Company replied
Have never had any issues at any of the chargers. Even better now they do the off peak rates @54ppkh. Only criticism is the parking distance between the cars is very tight. Especially when you’re in a... See more
Company replied
Company details
Written by the company
Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
Contact info
Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, United Kingdom
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3.7
Average
983 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast charge at a cheap price…
Fast charge at a cheap price brilliant!!!
Couldn’t ask for more, happy days!!!
September 25, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Stephen, thank you for your 5 star review. We are so glad to hear that you received a fast charge and that you are happy with our pricing. We look forward to seeing you on the Network again soon. Kind regards, the InstaVolt team.
Spent over £33 charging at the pavilion…
Spent over £33 charging at the pavilion square, scarborough chargers only to be hit with a £100 parking fine, absolute daylight robbery!
September 17, 2025
Unprompted review
Reply from instavolt.co.uk
Hello Harry,
Thank you for your review, we are sorry to hear that you’ve received a parking fine whilst using our chargers at Pavilion Square
Unfortunately, the parking restrictions are managed by a 3rd party, which means that the existing parking restrictions still apply to customers even when using our charging stations. Our signage in between the chargers states that existing parking restrictions still apply, and this is also outlined on the app. There should also be signage installed by the car park operators that details the specific restrictions.
Having said this, we appreciate the inconvenience caused by this fine and can create a proof of charge document that you can use to help with your appeal. If you would like us to provide this for you please can you provide the time, date and cost of your charging session, and a copy of the fine if possible to info@instavolt.co.uk.
Kind regards, The InstaVolt Team
Took £45 and haven’t sent the money…
Took £45 and haven’t sent the money back after charge deductions.
October 1, 2025
Unprompted review
Reply from instavolt.co.uk
Hello Darren,
Thank you for your feedback regarding your payment query.
When you initiate a charge via a card, a pre-authorisation fee of £15.00 or £45.00 (depending on the charger model) will be reserved on your card. This will be taken each time you tap your card to try to start a charge and is intended to validate the payment card and ensure that sufficient funds exist to complete a transaction. Depending on who you bank with you may see these as pending transactions or they will appear to have been taken from your account.
If the charge was successful, the pre-authorisation amount will be cancelled and replaced with the actual amount you were charged for the electricity received. If your charge was unsuccessful, the amount will be returned automatically. All pre-authorisation amounts are released automatically by InstaVolt; depending on who you bank with, it may take 5-10 working days (or sooner) to reflect this.
If you use our chargers regularly and would like to work around the pre-authorisation fees, you could download our app and use it to start a charging session. As your payment card is already authenticated on the app, no pre-authorisation fees get taken when you charge via this method.
We do hope the this helps and if you have any other questions or concerns, please let us know at info@instavolt.co.uk.
Kind regards, The InstaVolt Team
Amazing app
Amazing app. Very easy to use and cheap enough for how quickly they charge the vehicle 🚗
September 30, 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for your five star review, we are so glad to hear that you had an easy and fast experience with our charging station.
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
Finally decent charging company.
Finally decent charging company.
September 30, 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for your five star review, we are so glad to hear that you had a positive experience with our charging station.
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
£20 to change my card?
Until now I've always found it easy (if a bit expensive) to charge with Instavolt using the app. Now, though, my card has expired, and for some reason Instavolt wants to charge me £20 to change my card. I guess I'd get this back when I charge again, but there's no guarantee I'll be using their chargers again. So that's goodbye to the Instavolt app from me.
In response to your reply: There is absolutely no need to debit £20 from the linked bank account to verify a payment card. That's just ludicrous and frankly a bit scammy. Your chargers are fine and work well, as does your app, so I don't understand why you'd want to engage in such petty money grabbing. It's really disappointing behaviour.
September 27, 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for your feedback regarding your payment query.
Please note, that when you add a payment card to a credit account on the app, £20.00 is taken from your linked bank account to validate your payment card. If you haven’t used the account to charge in over a month, you’ll need to re-validate the card by authorising a £1.00 transaction.
Validation amounts are then added to your app account balance and will be automatically put towards the cost of your charging session, or you can withdraw them back to your bank account by going into ‘payment’ and then ‘Withdraw Funds’.
We hope this helps and if you have any other questions or concerns, please let us know at info@instavolt.co.uk.
Kind regards, The InstaVolt Team
Fully working and super easy to use…
Fully working and super easy to use app!
Enjoying the extended peak prices and hope this will be made permanent!!
Thanks instavolt for thinking of your community instead of lining your pockets like some of your competitors!
September 26, 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for your five star review. We are glad to hear you found our app to be easy to use and you have been taking good advantage of our off peak rate. We hope to see you on the network again soon!
Kind regards, The InstaVolt Team
The problem I have is that the parking…
The problem I have is that the parking spaces are too small and my car has to be parked backwards which makes it extremely hard for me to get to the charging area and the payment machine.
I am disabled and although I can walk a bit I have to use a walking frame which means it is extremely difficult to get to the machine to pay. I feel unsteady because the machine is up a step which I struggle with. If anyone needed to charge their car and they were confined to a wheelchair they would not be able to do it and not everyone needs a carer. Some people want to remain to independent .
Another problem is the plug in cable is extremely heavy and difficult to move. I don’t have anybody who can charge the car for me as my family live abroad and my housing association won’t let me have a charger at home as the cable needs to cross a path and I can’t afford to pay for that so I have to use a public charger. The one I use is a shops car park and the charging stations are the fur to heat away they could possibly be which again makes it a hard walk for the disabled.
September 26, 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
We are sorry to hear you experienced difficulties charging with us and we apologise for the inconvenience caused.
As a business we are aware of the challenges that some of the current charging infrastructure creates with regards to accessibility. We’re taking our responsibility seriously and have a dedicated InstaVolt Accessibility Team who are reviewing sites at design stage, to ensure accessibility provisions are added where possible. Where feasible, InstaVolt are actioning many changes across the network, including updated designs to provide additional space around charger bays, removal of wheel stops for future sites and an updated charger design that includes lower screens/ payment terminals and a new cable management system for easier manoeuvrability. These changes are taking effect across the network now and can be seen in recent site activations.
Whilst we are always looking to improve our network offering, there are other challenges we have to consider, such as landowners space allocation, where there is insufficient space to provide wider charging bays. Whilst there is no straight forward answer, we are continuing to explore all options to make charging more accessible where we face these constraints.
Please feel free to stay in touch with us on this matter, and if we can provide any further assistance, please do not hesitate to contact us at info@instavolt.co.uk.
Kind regards, The InstaVolt Team
Went to the Marshalls yard in…
Went to the Marshalls yard in Gainsborough lincs after seeing on Facebook that you had reduced from two units to only one only to find its not working...
September 26, 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for your review, we do apologise for the inconvenience you experienced at Marshalls Yard.
We have recently upgraded thee model of charger at this site, which would explain the issues that occurred during your visit. The charger is currently available and has been operating as usual since your visit with sessions since. However, we will continue to monitor the station, in case we receive further reports that could suggest a potential problem that needs further investigation.
Thank you for taking the time to report this to us and if you have any other questions or concerns, please let us know.
Kind regards, The InstaVolt Team
Very fast charging and off peak prices…
Very fast charging and off peak prices it’s a win win
September 26, 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for your five star review, we are glad to hear you received a fast charge and were able to take advantage of the off-peak rate. We hope to see you on our network again soon.
Kind regards, The InstaVolt Team
Good service
Good service. I would have given 5* if you fix charger level option on your app. Currently it's unavailable.
September 22, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Raj, thank you for your review. We are glad to hear that you are happy with our service. We would like to look into the issues you are having with the app further to ensure everything is working seamlessly. Please could you email us at info@instavolt.co.uk with further details of the issue? Kind regards, the InstaVolt team.
Easy to use … even better with app
Easy to use. App is efficient and quick for charging
September 19, 2025
Unprompted review
Reply from instavolt.co.uk
Hello, thank you for your 5 star review! We are so glad to hear that you find our chargers easy to use and that you find the app quick and efficient. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Expensive and largely useless
I use so many different chargers but predominantly Tesla Super Chargers. They are a breeze and most others are too but InstaVolt is always a problem. The customers services isn’t much better. It’s just pot luck if you get one that’s working and then if it is it’s so overpriced I should just take a taxi everywhere.
My advice, use IONITY, Tesla or any other one really.
September 15, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Peter, thank you for your review. We are sorry to hear that you have been experiencing issues when charging with us. We would like to look into this for you, if you do have any specific issues please do email us at info@instavolt.co.uk. Kind regards, the InstaVolt team.
The InstaVolt app is very easy to use
The InstaVolt app is very easy to use, and using the charger was even simpler. I gave it 4 stars because it seems that the promotions and lower prices are primarily available for wealthier individuals in the South, while those of us in the North have to pay more.
September 9, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Max, thank you for taking the time to leave us a review. We are glad to hear that you find the app and chargers easy to use. Our Summer promotions are available at certain sites across the country, however you can take advantage of our Off Peak pricing on the app between 8pm-7am. This is across the entirety of our Network and allows customers to charge at a lower rate of £0.54 per kWh. We hope to see you on the Network again soon. Kind regards, the InstaVolt team.
Very easy to use
Very easy to use. Just swipe your card unplug and jog on. Fast charging aswell. No complaints
September 8, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Doug, thank you for your review. We are happy to hear that you find our chargers fast and easy to use. We hope to see you charging with us again soon. Kind regards, the InstaVolt team.
charged my car didn't realise every…
charged my car didn't realise every time offered bank card they charged me 45 pounds as i thought it wasn't operating 10 days gone no refund owed 100 pounds will call them again
August 31, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Stewart, thank you for your review. We're so sorry to hear about the issues you faced when trying to charge. When a customer starts a charging session using a bank card, a £45.00 pre-authorisation fee is temporarily held to validate the payment method. This is automatically released by InstaVolt but can sometimes take longer for the your bank to process these. It can sometimes take 5–10 working days, although is often much quicker.
You mentioned the funds haven't been released, please could you email us at info@instavolt.co.uk with the date, time, and location of your charging attempts, along with the last four digits of the card used. We’ll investigate and get back to you as quickly as possible.
Thank you again for bringing this to our attention, and we look forward to resolving it for you.
Kind regards,
InstaVolt
Scandalous company took 45 pounds and…
Scandalous company took 45 pounds and kicked me off machine after £1.45 worth of electricity leaving me stranded in breen 115 miles away from my home in Birmingham, don’t use this company if you can get your electricity somewhere else
September 4, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Mark, thank you for taking the time to leave a review, please accept our apologies for the inconvenience caused by your experience. Please rest assured the £45.00 pre-authorisation fee will be released back to you automatically. If you are ever in a position where you need urgent support at one of our chargers, please call our 24/7 free support line. So that we can look into why your session cut out, please can you email us at info@instavolt.co.uk with the date, time, and location, along with the last four digits of the card used. We’ll look into this as soon as possible.
Kind regards,
InstaVolt
Disgustingly Unprofessional – Avoid This Company
By far the rudest HR/Hiring team experience I’ve ever had. The interviewer (Rachel) opened the call with, ‘You won’t get much from this call but if you’re successful we’ll let you know,’ immediately setting a tone of disinterest, dismissal, and unprofessionalism.
When I explained that I had tried to research the company but their website kept freezing, I was met with rudeness instead of understanding: ‘You’ve had all weekend,’ ‘You didn’t check on a phone,’ and finally ‘Well it works for me.’ I even provided screenshots to prove the site wasn’t working. Her response? She said there was no point continuing and ended the call on me — disgustingly unprofessional.
If this is how they treat candidates making an effort, it says everything about their culture and values. Completely unprofessional, condescending, and a terrible reflection of the company. I wouldn’t advise anyone to apply here if this interview is at all representative of their culture or working environment.
September 8, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Sana,
I am sorry for the experience you’ve described. What you encountered is not how we expect our team to conduct interviews and we aim for every interaction to be respectful, courteous, and helpful, regardless of the outcome.
I am already looking into this and reviewing the interview, addressing the conduct you flagged and re-briefing our hiring team on our standards. I’ve also asked our IT team to investigate the website freezing you reported and to make sure candidates have an alternative way to access information if the site isn’t working.
If you’re open to it, I’d appreciate the chance to speak with you directly about this matter. Please reach me at info@instavolt.co.uk and address to InstaVolt HR Manager, and I will pick this up personally.
Thank you for taking the time to share your candid feedback and bringing this to my attention.
Great charging at winchester hub
September 7, 2025
Unprompted review
Reply from instavolt.co.uk
Hello Umer,
Thank you for your five-star rating and for sharing such kind feedback. We’re glad to hear the you had a great charging experience at our Winchester superhub. We hope to see you on the network again soon!
Kind regards, The InstaVolt Team
Helpful employee
Spoke to James in Scarborough who was pleasant and polite in helping us .He is a credit to your company.
September 4, 2025
Unprompted review
Reply from instavolt.co.uk
Hello Lynne,
Thank you for your five-star rating and for sharing such kind feedback. We’re glad to hear that James was able to help you and that you found him pleasant and polite. We’ll be sure to pass on your comments to him, as he’ll be very pleased to know he made a positive impression.
We really appreciate your support and look forward to seeing you again soon.
Kind regards, The InstaVolt Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.