We used Insurance First after remortgaging through Embrace Financial Services, who refererd us. Insurance First cover the whole market including specialist insurers. They get a commission from... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have used mortgages/insurance first on several occasions and have never had any complaints. Nothing is ever too much trouble for them and they always take your thoughts into consideration when sele... See more
Company replied
I choose to use Insurance First to set up all of my protection. It's my first time sorting insurance out. Amelia Bastion talked and guided me through everything, step by step. She has been amazing at... See more
Company replied
Just had my insurance requirements reviewed by Dan Coldron and he was really helpful in helping me asses my needs and super personable and patient while still maintaining an outstanding level of profe... See more
Company replied
Company details
Written by the company
At Insurance First Brokers Ltd our aim is to provide you with quality protection advice, designed to meet your specific needs. We specialise in personal and business protection advice.
Contact info
20a Strover House, Crouch Street, CO3 3ES, Colchester, United Kingdom
- 01206 731806
- enquiries@insurance-first.co.uk
- insurance-first.co.uk
Very helpful and professional service
Very helpful and professional service. Explained everything step by step.
April 15, 2026
Unprompted review
Reply from Insurance First
Hello, thank you for leaving us a lovely review, we are delighted to hear you were happy with our services and look forward to helping you again in the future!
Fantastic service
I had a very positive experience with Insurance First. Rebecca was fantastic - friendly, professional and thorough. She explored all my options for life insurance and guided me every step of the way. I have already recommended to family and friends.
March 12, 2026
Unprompted review
Reply from Insurance First
Hi, thank you for recommending us in your review! We are so pleased to hear that we made your experience a positive one!
Good advice and seamless process
Was in touch with Jon and Stasie regarding a life insurance and they helped me out very professionally.
March 15, 2026
Unprompted review
Reply from Insurance First
Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!
Amazing service
It has been an absolute pleasure dealing with Rebecca, and I can’t wait for the next review. 😁
March 3, 2026
Unprompted review
Reply from Insurance First
Hello, we are delighted that you are happy with our services. Your review is really appreciated, thank you for sharing your positive experience.
Clear and comprehensive
Kevin Pettet provided clear information regarding the different products and options for income protection, and patiently collected information on my medical conditions.
Though only one insurer was potentially interested in insuring me, and it did not work out, I cannot fault Insurance First and have no hesitation in recommending them.
I also used Mortgages First and was similarly pleased with their service.
March 6, 2026
Unprompted review
Reply from Insurance First
Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service with both Insurance First and Mortgages First. Thank you for your 5 star review!
Reply from Insurance First
Hello, thank you so much for the feedback! We appreciate your business and your review, thank you for sharing your experience!
Painless process with expert advice
We had great advice from our Adviser and were kept constantly updated throughout the application process. It was made so easy for us and the product sourced saved us money so we are very happy customers! We have used Insurance First previously and will continue to do so.
December 15, 2025
Unprompted review
Reply from Insurance First
Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!
5 stars
George explained everything from start to finish , I can highly recommend insurance first .
December 9, 2025
Unprompted review
Reply from Insurance First
Hi, thank you for taking the time to leave a fantastic review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service to others!
Easy quotes with no pressure from Ian
Ian was very polite and helpful, I would highly recommend. Not pushy and easy to get a quote without the hassle of someone pressuring you. Thank you for your help and advice.
December 8, 2025
Unprompted review
Reply from Insurance First
Hi, thank you for recommending us in your review! We are so pleased to hear that we made your experience a positive one!
Process was made easy
Liam and Stasey from Insurance First were kind, welcoming and extremely co-operative to work hard and find the best cover for me and my situation. I am very happy with the help I received and would highly recommend using Insurance First.
December 5, 2025
Unprompted review
Reply from Insurance First
Hello, thank you for the fantastic review, we are happy we could be of assistance and appreciate you sharing your positive experience!
Will writing service
We had the pleasure of working with Andy Kerton for our Will writing service. He was attentive and answered any queries we had in regards to writing our first Will. He got things done quickly and efficiently and can’t thank him enough!
November 5, 2025
Unprompted review
Reply from Insurance First
Hi, thank you so much for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers so we are always delighted to hear about your experience!
Jon has been really helpful and…
Jon has been really helpful and understanding the whole process. Great advisers
November 20, 2025
Unprompted review
Reply from Insurance First
Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!
Kevin is so efficient and explains…
Kevin is so efficient and explains everything clearly - I will always recommend him to family and friends
November 11, 2025
Unprompted review
Reply from Insurance First
Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that you would recommend our services!
Very knowledgeable and helpful…
Very knowledgeable and helpful throughout the process.
October 13, 2025
Unprompted review
Reply from Insurance First
Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!
Very clear
Vicky provided exceptional service throughout the entire process. She explained all policy options clearly and concisely.
August 29, 2025
Reply from Insurance First
Hello, thank you for leaving us a lovely review, we are delighted to hear you were happy with our services and look forward to helping you again in the future!
The Best Service!
I choose to use Insurance First to set up all of my protection. It's my first time sorting insurance out. Amelia Bastion talked and guided me through everything, step by step. She has been amazing at explaining each policy and gone through everything in great detail. I cannot recommend using Insurance First and Amelia enough! Amelia was kind, Helpful and Knowledgeable. She Made the whole experience, easy and understandable. Thankyou to Amelia and the amazing team at Insurance First.
August 29, 2025
Unprompted review
Reply from Insurance First
Hello, thank you for the fantastic review, we are happy we could be of assistance and appreciate you sharing your positive experience!
Reply from Insurance First
Hello, we are delighted that you are happy with our services. Your review is really appreciated, thank you for sharing your positive experience.
Shirley
Service is really good ! Very helpful ! Not waiting long for someone to answer the phone Would highly recommend you !
August 7, 2025
Reply from Insurance First
Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!
Insurance First is No.1
Kevin has been excellent from start to finish from advising to arranging all of my cover, would recommend Insurance first to anyone.
August 8, 2025
Reply from Insurance First
Hi, thank you so much for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers so we are always delighted to hear about your experience!
My experience setting up my cover was…
My experience setting up my cover was made really easy and George was very helpful in answering all my questions and working to find the best cover for me
August 8, 2025
Unprompted review
Reply from Insurance First
Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.