I purchased 8 policies for my international team in October 2025. Customer service at the beginning was quite good. However, since then, there has been an ownership change and now we are not able to g... See more
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I used Insured Nomads for my trip to Portugal and honestly loved the experience. I got their trip protection coverage, which gave me peace of mind knowing I didn’t have to stress if my luggage got... See more
Filling application was a little difficult...phone #, address fields kept bouncing back. Not really clear on me being in Thailand already. Said date of trip...well, I'm already here so just used... See more
Company replied
Making the insurance was really easy but I would expect a brief explanation about what to do incase of... or how exactly the insurance works. the FAQ are not clear enough on those issues. Eventually... See more
Company replied
Company details
About Insured Nomads
Written by the company
Insurance and protection for the modern company and global citizen.
We provide peace of mind through providing protection for the traveler and student, and health insurance for the multinational organization/company while making an impact through our partnership with Not for Sale by providing intervention, rescue, protection and education - empowering vulnerable communities so that the exploitation of humans for trafficking is stopped.Chat with Us
Why become one of the Insured Nomads?
Features & benefits you need:
You get to choose the level of medial/health benefits you want, telemedicine (physician consults & mental health clinicians) included on most plans, Worksploring and Global Nomad Pass membership, and more.
24/7 Global Assistance
Our multilingual emergency response team is always available to you via the in-app button or phone to assist with lost documents, pre-trip questions about locations, and security and safety needs.
Outstanding Claims Service
You are purchasing a service with insurance so our claims team is here to help you and work with the hospitals/clinic and others involved to get you bill paid directly or reimbursement done quickly for claims and travel inconveniences.
Airport Lounge Access
As a health plan member you get unlimited access via Priority Pass.
As a travel insurance member you get access to InstaPass for registered delayed flights.
Award Winning
We have been selected as a two category winner in the Bold Awards (traveltech & insurtech) and a finalist in the prestigious ITIJ Awards.
Protection beyond medical is essential for us and our members. Our plans include telehealth (mental and medical via voice or video, 24/7) and access to airport lounges via InstaPass (travel policies) and Priority Pass (health plans).Global health insurance, travel insurance, travel medical insurance, personal belongings plans and more.
Contact info
120 19th St N, 35203, Birmingham, United States
- (205) 767-0507
- members@insurednomads.com
- insurednomads.com
3.3
Average
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The person contacting me via email…
The person contacting me via email addressed all of my questions efficiently and effectively.
April 17, 2024
Unprompted review
Reply from Insured Nomads
We are so pleased that all went well for you. Thanks for allowing us to serve you. Safe and fun travels.
Purchase experience is lacking
Purchase experience is lacking
You have a great header with different colors but nothing that shows me what fields are missing. You have fields with muted colors and bold colors visually it doesn’t follow guidelines to ensure a good user experience. I had to guess what I missed because you made fields almost dissapear. There are standards for how to create a effective form for a reason and you experience is very lacking.
April 17, 2024
Reply from Insured Nomads
Color changes and the field prompts are being rebuilt, thank you for your feedback. Our goal is a smooth experience and we value the input you have provided. Our purchase path will change as a result in the very near future. The 1 star review hurts and we take this seriously.
Thank you for allowing us to provide coverage for you.
Smooth Process
April 13, 2024
Quite fast answer and very friendly
Quite fast answer and very friendly
April 12, 2024
Unprompted review
Reply from Insured Nomads
Adam, hi. Thanks so much for the review and allowing us to serve you. Be sure to add our app and register for InstaPass. We are here to help you have wonderful trips!
Amazing Customer Service
I just set up my insurance + for my team, and for now, I can say that Michal has been incredible. He answered all my questions and presented the best option for me and my teammates. We feel very comfortable and informed about traveling with Insured Nomads.
April 9, 2024
Reply from Insured Nomads
We are honored to be serving you and your team. Thank you for the review and are so glad you shared about the outstanding experience with Michal (we agree, he is exceptional). Safe travels.
Quick response to my questions
April 10, 2024
Reply from Insured Nomads
Thank you so much for the feedback and review. We are here for you along the way.
terrible customer support
Called to get information (I've never used travel insurance and had a lot of questions) and left a message. I received a response via text a week later saying they had an emergency and were unable to help me. Exact response was "I would suggest you look online for travel insurance. Try a company like Travel Guard."
March 23, 2024
Reply from Insured Nomads
Thank you for bringing this to our attention. We will definitely look into this as it is not our way of serving. We are so sorry to hear of your experience. Please forward the response you received to members@insurednomads.com so we can prevent this from happening again. May your travels be safe and enjoyable.
Jenny is Awesome!
Jenny was incredibly responsive. I initially reached out via the chat and within minutes she emailed me. In only 1-2 emails she uncertified the issue and resolved it. Could not have asked for more.
March 28, 2024
Unprompted review
Reply from Insured Nomads
Thank you for letting us know Alexa! We agree. Jenny has been with us for years now and provides excellent service. Seeing your note makes us so happy. Thank you for taking a moment to share.
Easy purchase experience and the INC…
Easy purchase experience and the INC app is fantastic.
March 22, 2024
Reply from Insured Nomads
Very good to read this Kristin. We hope your travels are wonderful. Remember, many of the benefits are your for 12 months through the app, even after your policy expires.
Excellent customer service!
March 22, 2024
Unprompted review
Reply from Insured Nomads
Thank you for letting us know, and for allowing us to serve you and your family.
It is not so clear in the Certificate…
It is not so clear in the Certificate you sent over
March 19, 2024
Reply from Insured Nomads
We appreciate the feedback and will be making changes to the documents provided so that it is easier to follow. Thank you for telling us and for letting us provide coverage.
Alex from Customer Service
Alex from Customer Service was extremely helpful with answering my questions and doubts. With his help, I was able to successfully purchase the insurance. I'm grateful, thank you Alex.
March 16, 2024
Reply from Insured Nomads
We thank you for sharing! Wherever you are around the world may your experiences continue to be like this. Safe and peaceful travels.
Filling application was a little…
Filling application was a little difficult...phone #, address fields kept bouncing back.
Not really clear on me being in Thailand already. Said date of trip...well, I'm already here so just used midnight tonight until departure home. Talked to agent and they confirmed ok to buy while already in Thailand.
March 13, 2024
Reply from Insured Nomads
I’m glad we were able to assist in the process and we thank you for the input as we are currently working to improve the purchase process. May your journey be joyful.
Excellent communication
I got an immediate reply to all my questiones, and can go on planning my trips to places off the beaten track knowing that insurance is available.
March 3, 2024
Unprompted review
Reply from Insured Nomads
We are thankful to be able to provide the coverage and peace of mind needed. Thank you for turning to us. Remember to register your trips all year for InstaPass lounge access.
Easy to communicate via chat
February 21, 2024
Unprompted review
Reply from Insured Nomads
Thank you so much. Our chat includes WhatsApp, Messenger, Telegram and on our site so we hope wherever you are you can get help. Our native app has the instant response emergency button to our global assistance team. We appreciate the feedback.
Thank you for your support.
Thank you for your support.
I was a pleasure talking to you.
October 14, 2023
Unprompted review
Reply from Insured Nomads
We are here to support you. Safe travels and let us know how we can assist.
Amazing Coverage
Insured Nomads provides a comprehensive annual travel product that gives me piece of mind when abroad. The purchase process was simple and quick. I would highly recommend.
February 15, 2024
Reply from Insured Nomads
We are pleased that you are one of the Insured Nomads now, thank you and may every trip be peaceful and productive!
Ease of Use and Great Price
Your website is so easy to use and I can't find any other plans that are comparable in price.
February 15, 2024
Reply from Insured Nomads
Thank you so much for the feedback. We count it an honor to serve you and your team members.
Stop pestering customers about surveys
February 6, 2024
Reply from Insured Nomads
Thank you Nicole for the feedback. We use the automatic default requests for your input and review through TrustPilot. We will evaluate this and see if TrustPilot suggests that these default settings be changed. We are honored to serve you with your coverage and hope your travels are safe, peaceful and productive.
Reply from Insured Nomads
Thank you Susana, we are honored to be serving you and appreciate your feedback. Safe travels and hope you have fun times during your journey.
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