Insync Bikes Reviews 223

Purchased for my granddaughter. Really good quality for price. Would definitely highly recommend

It's a nice bike. I am quite happy with it. Also, the service is incredibly helpful and nice. I had an issue with the address and they solved it very quickly.
My only issue is that I had to assembly it (which I did not know when I got it but that was probably my fault) but I couldn't find any instructions in the box which made the task quite challenging for me.

Excellent service with very prompt customer service to resolve a small issue with my postal details, I would definitely buy from them again

I ordered the wrong size bike, I
Messaged insync aftersales & was pleasantly surprised..
I explained my error and the aftersales team could not do enough for me, they adviced , explained and cared...
Anyone who wants to purchase a new bicycle please go to "Insync Bikes"....
Great online shopping with fantastic aftersales service...

Recently contacted them to ask about a replacemdnt bike battery for a Insync Townmaster bike as the batery is starting to tire. They replied telling me to look.on ebay or amazon No help at all. Ridiculous they don't sell replacement batteries. It's obviously a con where they expect you to buy a brand new bike every 1 -2 years.

On receiving the bike there was damage to the rear mudguard, the peddles and manual were missing. On contacting customer service they dispatched a replacement mudguard (which didn’t have a stay attached) but a stay that had to be fitted (very flimsy). It was dispatched to the wrong address.
On then starting the build I found a scuff mark on the front tyre and on fitting the wheel, it was slightly buttled and the brackets for the basket missing. I again contacted customer service who wanted a video of the buttled wheel before dispatching another wheel. Still waiting for the missing parts

Ordered for birthday gift box wasn’t even taped together and parts damaged or scratches but if your paying for product I would expect the quality to reflect in the price .

• dent in frame
• scratches on bike and mud flaps
• wrap around wheels stuck inside rim and tyre both front and back
• front fork for wheel was bent meaning wheel wouldn’t go into place
•basket bent

Updated After new bike

• Still issues with bike

Fast and efficient service. We have a very happy little girl on our hands

Bike was new but old had rusty chain and some spokes, even staples on the box rusty been stored damp somewhere , delivery went well the guy carried it into our garage for me no email updates or delivery times from the seller , but all sorted now .

The bike was delivered in good condition and time. Relatively quicker than I expected but if I to be picky. It was difficult to track progress of order delivery as the site you recommended for tracking order kept stating that, it did not have the order number. Apart from that everything went smoothly.

Beautiful bike purchased for granddaughters birthday !! Reasonable price speedy delivery highly recommend 👍🏻

Great bike for the reasonable price, super fast delivery. Overall very happy with the purchase.

Had ordered the incorrect bike size and staff were really helpful and went above and beyond to help me sort this after the incorrect order had gone in. Thank you.

Insync bikes are amazing. My son loves his new bike. We had a query and Insync helped us sort it. There customers service is amazing thank you.

Excellent 2nd bike for my 6 year old daughter, stylish, well equipped and great value for money!

I haven’t herd anything since I had email saying it’s been dispatched but there no way of tracking I understand it can take five working days which I got email Thursday so I still have till Thursday but concerns that I may have a unhappy little boy for Christmas. But I had the same experience of house of Fraser for a bike so am more worried that I’ll be let down I need reassurance that I won’t be let down

Really fast service bike arrived on time all package in great condition