IxDF - Interaction Design Foundation Reviews 2,401

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the platform for its valuable and well-structured courses, which are self-paced and easy to combine with work and daily life. People appreciate the depth and clarity of the content, which is practical and applicable to real-world UX scenarios, helping them grow professionally and gain confidence. The support staff and customer service are frequently highlighted as outstanding, being responsive, empathetic, and genuinely caring, creating a supportive learning environment. However, some customers also noted significant dissatisfaction with the payment and subscription practices, particularly regarding automatic renewals without clear prior notification. People felt that the company's approach to renewals and free trials was misleading, leading to unexpected charges and difficulties in canceling subscriptions, which they found ironic for a UX education provider.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, with many finding the courses well-structured,... See more

Subscription

Users describe ambiguous interactions with subscription, with many reporting unexpected automatic renewals... See more

Payment

Reviewers highlight negative aspects of payment, with many expressing frustration over unauthorized charges... See more

Staff

Customers had positive experiences with staff, frequently highlighting the team's kindness, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting their responsiveness, thoughtfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been using Interaction Design Foundation since 2017, and it has been a valuable platform throughout my career as a UX designer. One of the biggest strengths is that the courses are sel... See more

Company replied

Rated 5 out of 5 stars

The place to go for UX/UI education! Reasons why I go there for years: - Price! unbeatable compared to other platforms - Content! Highly verified content by best of the best UX/UI people with real... See more

Company replied

Rated 5 out of 5 stars

other sites felt like endless theory dumps. IxDF courses taught me how to actually solve problems. I used their design thinking tools in my freelance projects. These weren’t abstract ideas. The platfo... See more

Company replied

Rated 5 out of 5 stars

I initially put a negative review for an alleged improper charge. Fortunately, it was fixed. I signed up for their free trial to attend a Master Class on UX writing. I liked the Master Cla... See more

Company replied


Company details

  1. Educational Institution
  2. Design Institute

Written by the company

The Interaction Design Foundation (IxDF) is a global design education institution. Established in 2002, we pioneered online video-based courses a decade before online learning became mainstream, at a time when AI, user experience (UX), and user interface (UI) design were barely recognized as distinct disciplines. Today, IxDF offers evidence-based curricula taught by 250 industry leaders, grounded in both industry practice and peer-reviewed research. With 1.2 million enrollments and local chapters in 495 cities across 105 countries, IxDF is the largest and longest-running design education institution in the world. IxDF is where leading practitioners and researchers in design and AI come together to build online education that sets the gold standard for the industry. Our entire institution is built around a singular focus on design and AI. This allows us to build curricula of depth and rigor with industry leaders. Learn from 40 courses and 155 master classes, from beginner to advanced. Trusted by 1,576 companies.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Design is just great

Thanks to IDF I managed to develop a new mindset, much more elastic and creative which helps me in every work situation I come across. I feel I can now map easily all the knowledge I have and focus it to the matter.

November 7, 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi EG,

Thank you for your 5-star review! I'm so pleased you're enjoying the IxDF platform for your design learning journey :-)

Our team puts in a huge amount of effort to create and share affordable and accessible design knowledge - I'm so delighted you've found it creative and helpful in your career.

I hope you continue to choose IxDF for your design learning journey!

All the best,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

I like the way we learn

November 6, 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Andrés,

Thank you so much for your review! I'm so pleased to hear you enjoy learning on the IxDF platform :-)

I hope you continue to make great progress with IxDF!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Swift and smooth support

I really love how IDF value their members. Thursday I was in a stressful situation where I was in a need of a refund. As per request their support team responded swiftly and helped me with the refund and the process was smooth. At least I could right this as a payback. Thankyou team for your wonderful support.

October 31, 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Vatsan,

Thank you for leaving such a kind review! I appreciate it :-)

Our member experience team works hard to support our learners efficiently and empathetically. We're so glad your situation was resolved smoothly! Thanks again for letting us know we're doing a good job.

I hope you'll rejoin us again soon - the door is always open!

Warmest regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Completing my UX Design certification…

Completing my UX Design certification with the Interaction Design Foundation was a transformative experience that greatly deepened my understanding of user-centered design. The course empowered me to master essential UX principles, from human-centered and emotional design strategies to accessibility best practices, equipping me with the skills to create intuitive, engaging digital experiences.

The program’s rigor and emphasis on practical application allowed me to immediately apply new techniques to real-world projects. I gained confidence in empathizing with users, anticipating their needs, and designing interfaces that are not only functional but also visually compelling. Overall, this certification has significantly enhanced my expertise and commitment to crafting thoughtful, user-focused designs, and I’m excited to bring these skills to future projects.

June 19, 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Joel,

Thank you so much for sharing this wonderful review with us! Hearing about the impact our courses had on your UX journey is truly rewarding for the entire team. It's because of you and all the other members that the IxDF works hard and improves every single day :-)

We’re so excited for you and can’t wait to see the amazing projects you’ll bring to life. Here’s to many more user-focused designs in your future!

All the best,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Get Challenged! Get IxDF!

Certification involves more than passive observation; it requires the practical application of acquired knowledge, thereby enhancing the value of the accreditation. As I enter my second year with IxDF, I am committed to continued membership and professional growth. For those dedicated to rigorous learning and intellectual challenge, IxDF provides an ideal environment.

October 21, 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Daniella,

Thank you for your kind words! I really appreciate you taking the time to leave a review :-)

The IxDF team works hard to bring the best, most practical design courses to our members and non-members alike. We make sure our courses and content cover everything from UX basics to more challenging topics for seasoned designers.

We're just as dedicated to enhancing your design career from start to finish and beyond! I hope you'll continue to progress with IxDF :-)

All the best,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

IxDF is almost like a school

Basically, IxDF is almost like a school. This was totally unexpected for me. So if you expect something like Udemy or Skillshare, just foget it.. IxDF is on a totally next level, 3,4 levels above, to be honest.. the sheer amount of materials and content is sometimes overwhelming. BUT, in a very good way. So, if you want to LEARN choose IxDF!

October 29, 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Razvan,

Thank you so much for your recommendation! It's just made my day :-)

The IxDF is the world's largest online design school with over 180,000 graduates! We also have the largest open-source online design library with over 2,000 free videos, articles, books, and topic definitions ;)

I'm so thrilled you've chosen us for your design learning journey! Once again, thank you so much!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Super quick response!

A email request for use of an image in my PowerPoint slides was responded to very quickly and graciously. The email not only answered my question but went further to briefly explain their preferred attribution process. Thanks so much!

October 28, 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Brenda,

Thank you for taking the time to leave a review! I appreciate it :-)

As part of IxDF's mission to help democratize design education by making it more affordable and accessible worldwide, we are happy to allow educators to use images, videos, and articles from our open-source design library or 3rd parties as long as the materials are cited correctly and linked to ;)

As I mentioned before, we ask our members to refrain from posting and sharing screenshots of the course content as other learners will not benefit from leaked-out-of-context lessons.

Thanks again for your kind words! I hope you continue to find and share design knowledge and help IxDF on its mission :-)

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Great UX resource for all levels!

As a veteran UX professional, I signed up only to attend the Don Norman’s class, however I stayed for much more. I found the IxDF courses helped me validate some of my existing processes, as well as update some aging skills and concepts.

May 15, 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Renato,

Thank you for taking the time to leave your kind review!

It's so rewarding to hear that you find our design courses and content valuable and insightful. The IxDF team works day-and-night (literally!) to support both veteran and new UX design professionals in the industry with customized learning experiences. And thanks again for pointing out the strength of our courses with Don Norman!

I hope you'll continue to learn from and enjoy all that IxDF has to offer!

Kind regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

IxDF care about their students

Wherever there are humans, things are never perfect, but humans in IxDF care about their students and their experiences. People with special needs ask for help and are ALWAYS supported with comprehensive explanations and links.
The courses are beneficial not only for learning from scratch but also for consolidating past learnings.
I recommend IxDF for learning Experience research and principles.

October 25, 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Mateus,

Thank you for your glowing recommendation! My team and I truly appreciate it :-)

The IxDF team puts in enormous effort to bring the best design learning experience to our members and non-members alike. We make sure our courses, Master Classes, and content cover everything from UX basics to topics for seasoned designers ;)

We're here to support your learning journey from start to finish and beyond! You can reach out to our member experience team at any time.

Warmest regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Excellent content

I have been an IDxF member for four years, and during this time, I have learned a great deal from their content. Their courses and masterclasses are engaging and align well with industry standards and trends. I believe they provide an invaluable service to those of us who are eager to learn, making knowledge more accessible to everyone. I would be happy to recommend this to anyone that is serious about a career transition to UX.

October 24, 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Liz,

Thank you very much for your warm recommendation! It's made my day :-)

We're proud to have contributed to improving your design skills over the last 4 years! I'm so happy you've chosen IxDF for your learning journey ;)

Our team works day-and-night (literally!) to create engaging and insightful courses, Master Classes, and content for UX beginners to the most seasoned designers! It's also part of our mission to help democratize design education by making it more affordable and accessible worldwide.

So thanks again for letting us know we're doing a good job ;) I hope you'll continue to learn and grow with IxDF!

Warmest regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Interaction Design Foundation…

Interaction Design Foundation incorporates empathy in design in much of the course material, which is an essential factor in creating successful design solutions.

December 15, 2023
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Joseph,

Thank you for your kind words!

I'm so pleased to hear that you find our courses empathetic and helpful. The IxDF team strives to ensure that our members can access top-quality, insightful design education :-)

I hope you continue to make great progress on your design learning journey!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Request to Change Email Address

You've helped me in a customized way, you've been understanding and fast.

October 22, 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Bahar,

It's been my pleasure to assist you! Thank you for your review :-)

At IxDF, our member experience team does its best to provide understanding and prompt care for our members and non-members alike. Thanks again for letting us know we're doing a good job ;)

I hope you continue to progress with IxDF!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

I've had an excellent experience with…

I've had an excellent experience with IxDF.org as a learning platform. The team has been incredibly helpful in expanding my knowledge of UX, interaction, and product design. The comprehensive and well-structured courses offer valuable insights and learning for beginners and experienced designers. What stands out to me most is the support from the IxDF team. They've always been prompt and helpful with all my queries, providing seamless membership assistance whenever needed. I truly appreciate how they go above and beyond to ensure I stay connected with the community and that my learning experience is smooth and enjoyable. I highly recommend IxDF to anyone looking to grow in the design field! :)

October 18, 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Ashutosh,

Thank you so much for your thoughtful review and kind words! 🌟 We're thrilled to hear about your wonderful experience.

It’s especially rewarding to know that our team’s support stood out to you — we strive to ensure every member feels connected and supported throughout their learning journey. We're grateful to have you as part of the IxDF community and excited to see where your design journey takes you next! 🚀

If you ever need anything, don't hesitate to reach out — we’re always here for you.

Kind regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

My Source of Design Knowledge

For a long time, I was searching for an online course with great content to support my continuous learning journey. The problem was always two things: the content—sometimes isolated or shallow—and the price of the courses.

In this scenario, I was specifically looking for a Design Thinking course, and that’s when I found the IXDF website. It was an instant match. I sincerely love the content, the courses, and the learning process. Plus, you get access to all courses with just one subscription—at an affordable price!

So far, I've completed five courses and I'm continuing my learning journey. It’s like breakfast for my brain! Learning is a lifelong process.

Thank you, IXDF!

October 17, 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Pedro,

Wow! Your review just made my week :-) Thank you!

I'm so glad to hear that the IxDF is a perfect match for your learning journey! Our course, "Design Thinking: The Ultimate Guide," is great for anyone, from beginner to advanced, looking to improve their design skills. Thanks again for your kind words!

Completing 5 courses is a big accomplishment - kudos to the amazing YOU! Learning is a lifelong process, indeed ;) I hope you continue to make great progress with IxDF!

Kind regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Great attention to the user

Apart from the content, which is wihtout a doubt probably among the best there is be found, I really like the approach and the feeling of being heard one gets from the interaction Design Foundation. In this digitalized world it's rare to find providers who feel so available and flexible and give a very personalized attention to the users.
Coming back to the offer: I think their course-palette is amazing and it is really easy to follow each class.

October 17, 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Isabel,

Thank you for your kind review! I really appreciate you taking the time to leave it :-)

The IxDF team works hard to bring the best design courses to our members and non-members alike. We ensure that our courses and content cover everything from UX basics to topics for seasoned designers ;)

We're here to support your learning journey from start to finish and beyond! You can reach out to us at any time.

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Helpful for all learning styles

If you're trying to decide, it's worth it. The way the courses are design really works for various learning styles. I was worried coming into it that I would just be sitting through another long course. That is not the case, it is broken up into thoughtful sections allowing you to digest the information in a steady cadence.

November 1, 2023
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Zach,

Thank you so much for your thoughtful review! The IxDF team and I appreciate it :-) We work day-and-night (literally!) to bring the highest-quality design courses and content to our members and non-members alike.

And thanks for pointing out the strength of our mixed-media course structure! It's important to us to cater to many different learning styles for our members around the world. Thanks for letting us know we're doing a good job ;)

I hope you continue to progress on your learning journey with IxDF!

All the best,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

The one-stop resource Centre for everything IxD

The Interaction Design Foundation is literally the one place to go for ANYTHING and EVERYTHING on Interaction Design and it's associated topics. Whatever you need to know, it will be there. The content is supreme quality. And crucially it is very affordable.

Take a look - you will not be disappointed.

October 16, 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Liz,

Your wonderful words and recommendations just made my day!

It's also rewarding to hear that our content is valuable and insightful. This is what the IxDF is always striving for - to ensure that our members can access top-quality design education, despite any cost-related obstacles.

Once again, thank you so much!

Warmest regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Great Resource for Both Beginners and Seasoned UX Designers!

Interaction Design Foundation continues to offer insightful courses that keep me engaged and help me stay on top of the latest trends. Their resources are not only perfect for anyone looking to jumpstart a career in UX but also offer value to experienced professionals seeking to deepen their knowledge. I highly recommend Interaction Design Foundation to both beginners and experts alike! It’s an investment worth making for anyone passionate about UX.

October 14, 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Martina,

Thank you so much for your recommendation! It's made my day :-) We're proud to have contributed to enhancing your skills in UX design. Our team works day-and-night (literally!) to create engaging and insightful courses, Master Classes, and content for UX beginners to the most seasoned designers!

So thanks again for letting us know we're doing a good job ;) I hope you'll continue to progress in leaps and bounds with IxDF.

Warmest regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

IXDF is reaaly like a freind to me

IXDF is a great and valuable learning platform for me. Alongside it, they support kindly students around the world. I love it

October 12, 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Mahtab,

Thanks a lot for your kind words! The IxDF always strives to support global students. Hence, receiving this message of yours is extremely rewarding to us 😊

Wishing you all the best in this learning journey! We are here rooting for your success 🌟

Warmest regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Personal touch

I have always been impressed with how the IDXF Interaction Design Foundation team not only helps but also responds to any request for help or even offers help without asking when you need it.

Rikke Friss Dam makes sure you feel like part of the family :) thank you so much

October 10, 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Johann,

Wow! Thank you for your kind words! You've made my week :-)

Our team is committed to providing empathetic and timely support to help improve the learning experience for our members and non-members alike. Once again, thank you for letting us know we're doing a good job!

If you need anything at all, please write to me! I hope you'll continue to make great progress with your IxDF family ;)

Warmest regards,
Rikke Friis Dam of the Interaction Design Foundation

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