Intercargo Reviews 68

Seems like a lot of the bad reviews below are from people who don't understand logistics.

Zayn at Intercargo has been handling my domestic FTLs for quite some time, and has always provided a 1st class service with extremely competitive rates.

Not only that but Zayn isnt a 9-5 account manager. We'll be dealing with deliveries into Poundland, TJ Morris & B&M well into the evening. Zayn has even helped out whilst he's on holiday.

5* logistics company.

Intercargo is the biggest scam ever. They took thousands of dollars to deliver a package to me and still try to sucker me into more thousands. For three years they are scamming me. They took a over $20,000 from me and have the never to ask for $4,000 more. Since the Covid, they are scamming thousands from us.

Pls avoid this company. They are fraudsters. They came for my box from the 13th 0f December and up till now I don't know where my things are after paying £300 for my airfreight from UK to Ghana. They lied about every documentation of emails sent to me. Fake airway bills with Fake tracking numbers that you can't track. I'm going to take a legal action against them. I still don't know where my things are till date.

Intercargo have been amazing during the COVID-19! Service from Zyan has truly been excellent. The company have kept me updated with my cargo from start to finish! The best part is Intercargo offer one of the best rates around making it affordable for business like me to continue shipping overseas when other companies were increasing freight charges! 5 stars!!!!

Excellent service from Zayn and his team at Intercargo. Know them more than a year and first recommended to me by Qatar airways. Always handles our shipments very promptly. Consistent update about every steps via email and whatsapp. Would highly recommend them.

Communication is the star point with Intercargo staff members. Everyone very helpful

Absolutely class.Zayn handled a huge shipment for me in regards to urgent face visors and delivered on time as always highly recommend!

I absolutely agree with Emily Hunter below. This company is just a bunch of fraudsters. Not only that they tried to blackmail me and extort money fraudulently, but they damaged significantly my cargo. I am in the process of taking them to court and seek damages. Will follow up with Trading Standards and the lot.These people should not be allowed to continue. Will keep you posted

Complete liars and frauds from start to finish.
The so called Business Development Manager is the Director and the Salesman, who simply just tries to run rings round you whilst they hold up your cargo and extort extra holding money fees in the meantime.
Diabolical outfit.
Book at your own risk!!

I'd give 3.5 if possible. Shipped personal belongings from US to UK by air freight. Collection was simple - be ready to print your own shipping labels and to purchase your own insurance externally. We provided packing lists and values for each item, as well as a prearranged customs clearance for the UK (Transfer of Residence). Our goods arrived today after around a month in transit, but we weren't charged any fees beyond those we paid for the original door to door service. It was a little unnerving, having all our worldly possessions stuck in Canada for three weeks. That said, communication was relatively frequent, clear and reassuring throughout, especially our dealings with Raqim and Maria.

Very nice web site, SCAM!!!!!! SCAM!!!!!!! Charged my card, never provided the service. SCAM!!!!!! Customer service never answers. SCAM!!!!!! Went to the address, company is not even there. SCAM!!! Package is not shipped on time. I out almost $400 and look unprofessional in front of my customer.

I wouldn't recommend this site or company. Shipper beware. The phone numbers are a waste of time to call because no one answers or it just keeps you on hold. They have an automated general message that comes to you if you email them but there will never be an actual message response after that. Customers matter and if you cant communicate with your customers then all of the apologies in the world can not make up for that. Instead of putting focus on reviews divert some of that effort in assisting the customer.I am calling my bank to cancel the transaction and open a fraud case.

I received a very responsive, efficient and reliable service from my first email enquiry right up to delivery of my cargo at the destination.
Services provided at delivery went well beyond Intercargo’s obligations.
Very highly recommended.

good day. my package is on hold in india. they are making us pay 2,150usd for the insurance. at present i cannot connect with you and your sites are unreachable. please be professional in dealing with your cuatomers.

I had a family emergency and personal, professional need to move back to the homeland India after 10 years of stay. After days of research, I found Intercargo to ship an LCL from Boston to Mumbai. However, as compared to other door-to-door services they had door-to-port for my location. I made a decision to choose Intercargo. My destination handling at Mumbai was eventful but my shipping handling and service was comparatively good with Intercargo.The arrangement with Intercargo had some difficulty and revision from me but they handled it very well and cooperated.There was some minor damage. But I have taken that responsibility.

I would definitely use their service again if they provide door-to-door. I will recommend and acknowledge them as they kept their mission statement: ownership, communication, and technology.

I personally thank them for their efforts.

Very communicative...kept me informed through the whole process. I have used Intercargo twice now, and will continue to do so. Falik was the operations executive who helped with our case-he couldn't have been more helpful :).

Unhelpful, inattentive, went wrong on several levels.

Booking through website failed, but money was deducted from credit card. Booked via email and was helped very friendly (couple of weeks in advance of pickup).
Only a day before the scheduled pickup of the package (after I contacted them to ask at what time they would stop by) I was informed that I had to rebook the pickup, that the pickup was more expensive as I booked the wrong level ("general cargo" instead of "personal effect") and that the packages wouldn't be delivered at the address I gave.
All this could have been prevented if they paid more attention at the first booking. Based on exactly the same information I gave them in the beginning they now concluded that I (!) had done it wrong. Luckily I could find a different shipping company.

In response to their response: please add information on the levels of shipment to your website (ideally at the same page where you ask the customer to fill out that info)

Our business was concluded in a matter of hours.

Anyone who wants to save time, be hassle free and get business done with ease and as efficiently, with clear cut and precise communication, look no further.

I appreciate doing business with Intercargo and look forward to my next imports.

Sincerely,
Zaheer

The service was just amazing. They are prompt and consumer-centric.

This company doing FRAUD !!! Someone has to stop them . We sent 10's of shipmets with them and nearly all ofe them they overcharge our customers via their company in USA . After investigating carefully we found that their US company has virtual office and virtual phone service and because they don't answer any emails and phonecalls they clear it from customs and store them in their storage so they can get extra storage charges . We paid Door to Door service including all costs which was approx £600 and they overcharge our customer $800 storage charges . We will not let them get away with it ! We lost over £5000 because of them ! NEVER AGAIN