InterCoach Travels Reviews 

I recently travelled with Intercoach Travel and had an excellent experience from start to finish. The booking process was straightforward, communication was clear, and everything ran exactly as planned.
The coach arrived on time, was spotless, comfortable, and very well maintained. Our driver was professional, friendly, and made everyone feel welcome throughout the journey. They drove safely and smoothly, making the trip enjoyable and stress-free.
The level of customer service was outstanding, and it was clear that Intercoach Travel takes great pride in providing a reliable and high-quality service. I wouldn't hesitate to use them again for future trips and would highly recommend them to anyone looking for dependable coach travel.

Could not recommend Intercoach travels enough! We used these guys for a school trip, they arrived promptly and was so helpful with ensuring we had a smooth trip!

Pleasant start to the day, arrived on time and helped us with our baggage, kept us informed throughout the journey of the ETA, provided us with water, especially in this heat, safe to say me and my family of 19 will be re booking with them each time for our family days out

Not to mention the driver welcomed us and we had a great comfortable journey

I regret that I cannot provide a positive review of Intercoachtravels.
From the outset, the service fell well below expectations. On all three days, the driver arrived late, on day 1 and 2 he was over 30 minutes late. There was no greeting to the group on day one.
The coach itself was dated and appeared poorly maintained. It was noticeably dirty, to the extent that I felt the need to clean my seat area before sitting down. There were no bins or rubbish bags provided for passengers. The driver also left food waste in the coach overnight before moving it to the luggage compartment the following day. In addition, an old rag was left by the front entrance despite several passengers raising concerns that it could cause someone to slip. It remained there until the third day.
A major issue throughout the trip was the temperature on the coach. The coach repeatedly became uncomfortably warm because the heating appeared to come on instead of the AC. The driver did not seem able to operate the system effectively. When our organiser raised the issue with the operator, Saif, the response was disappointing. Rather than addressing the problem, we were told it was simply a hot day and that coach AC is less effective than car AC when it's so hot. That was not my experienceim Dubai when we traveled by coach in temperature over 40°c. Regardless of the explanation, passengers should be able to travel in reasonable comfort, the company should have a back up plan to address this unless they just don't run their coaches in the hotter temperature if the AC is not effective.
The driver's conduct also raised concerns. Throughout the trip, he appeared primarily focused on his finishing time. His driving style made several passengers, particularly those seated near the front, feel uncomfortable. On one occasion he followed another vehicle at what appeared to be an unsafe distance before sounding his horn for the driver to move over. While he may have remained within the speed limit, this did not inspire confidence in passenger safety.
Overall, the coach journey was unpleasant due to poor punctuality, inadequate cleanliness, ineffective climate control, and concerns about the driver's professionalism and driving standards. I hope this feedback is used constructively to improve the service rather than the company getting defensive. That will be on them because based on this experience, I would decline to go on a journey with Intercoachtravels again nor would I recommend them.

Serious Breaches of Passenger Safety: DO NOT USE THIS COMPANY EVER! If I could rate this company and driver, it would be minus zero stars.

The driver arrived late to pick us up. There was poor communication throughout the entire journey. The driver did not know how to use the vehicle's controls. There was dangerous overheating in the floor and sides of the coach, causing air quality issues. The air conditioning in the coach was faulty, and our host asked the agent if we could have a replacement vehicle. The response was no, and blamed the hostess for booking the journey on a hot day—absolutely SHAMEFUL and DIABOLICAL CUSTOMER SERVICE. The toilets and bus were filthy, and the driver dropped two dirty cloths at the front door entryway and refused to pick them up despite being asked. Reckless driving, an unsafe vehicle due to poor servicing, poor hygiene, and poor communication are reasons why this company should be investigated immediately.

Not a good start, with the coach arriving 30 min late. The coach seemed a very old model, my husbands seat was broken and lurched backwards everytime the coach took off, it was also quite dirty inside. The main issue that made our journey really miserable was the lack of working AC, it really made a lot of us feel physically sick. The driver didn't seem to have a clue regarding the workings of the coach and at one point even put the heating on! it was so dustressing. One passenger said "we're being marinated alive"!At some point our organiser relayed this to the company who basically said due to the extreme weather we should have considered cancelling our trip as others had previously done. They went on to say that coach AC is different to cars, indicating that our expectations weren't realistic. As one of our group pointed out, other coach company's don't seem to have this issue, with one having travelled on National Express the week before, where AC provided a cool, comfortable environment. As with previous reviews, there was also an issue with fast speeds on narrow country roads and being dropped off at places too far from our destination (the driver said that coaches weren't allowed to go on the road allowing us to rget closer to our destination, which was untrue as other coaches went past us as we walked the 30 minutes to get to where we needed to) The driver was also not very friendly at all, never saying good morning (we had the coach over two days sadly) and not being on time to pick us up more than once. I would definitely not recommend this company and would give it no stars if I could

Story timmeee. The driver was 1 hour and 40 minutes late, no problem, we proceed with the journey. When we are nearing the destination there is no network, driver was unprepared and keeps asking where the exact location is because his google maps is not working. He kept hesitating about the stop and takes a decision based on his stubbornness. He ends up in a narrow road which is unsuitable for the coach, proceed with puncturing a tyre and blame us, ussss, for his poor decision making. Mind you the whole journey took us more than 4,5 hours SMH. After spending two hours at our destination because of the mega delay we heed back to the coach stop to get back home, the driver again accuses us of puncturing the tyre and demands payment right on the spot. Otherwise he won’t take us home. Anyway, after a lengthy discussion, our organiser gets him to take us home, but the driver had other plans. He rode one hour to a rest stop and refused to budge without payment!!! The audacity!! After approximately 2 hours we decided to pay out of pocket and Uber home late in the night. Poor communication, unprofessional and absolutely no problem solving skills.

Serious Safety and Service Failures:

The events that occurred throughout our trip were unacceptable and fell far below the level of professionalism and duty of care that passengers are entitled to expect.

While I appreciate that delays caused by traffic can sometimes be unavoidable, there was no adequate communication or explanation, and the circumstances suggested a failure in planning and organisation rather than an unavoidable delay.

The coach was driven at what appeared to be an excessive speed, with repeated harsh braking that made many passengers uncomfortable. As the journey progressed, it became increasingly apparent that the driver was not exercising the level of care and caution expected of someone responsible for transporting passengers safely.

multiple warning signs clearly instructed drivers to reduce their speed. Despite these warnings, the driver failed to slow down and continued at what many passengers believed to be a reckless speed.

Shortly afterwards, we heard a loud impact as the coach struck an object .The incident was extremely frightening and left many passengers genuinely fearful for their safety. A short time later, the driver stopped the coach and informed us that the vehicle had sustained a punctured tyre. Given the events leading up to this incident, it is difficult to avoid the conclusion that the driver’s failure to respond appropriately to road conditions contributed to what occurred.

To make it worse in our way back halfway we were left stranded on the service station outside London late at night, despite having paid for what was expected to be a safe and reliable transportation service. The company demonstrated a complete lack of regard for passenger welfare, accountability, and professional responsibility. Furthermore, customer service was unable to provide any meaningful assistance or effective resolution.

This was not merely a service delay; it reflected a serious failure in duty of care that placed passengers at unnecessary risk. The experience left us feeling unsafe, distressed, and deeply disappointed by the manner in which we were treated.

Based on this experience, I cannot recommend this company. I sincerely hope the management acknowledges its responsibility and implements the necessary measures to ensure that no other passengers are subjected to a similar situation.

As a result of this experience, I will not be using this company’s services again

Not professional, not on time, would ask for extra money mid journey and wont take you back to the agreed drop off location.

I am extremely disappointed and absolutely disgusted with the entire trip from start to finish.

From the moment we arrived, the experience was unacceptable. We were unable to locate the coach, and it was delayed by 1 hour and 45 minutes, which completely disrupted the schedule. While I appreciate that delays caused by traffic can sometimes be unavoidable, this delay appeared to be the result of poor organisation rather than circumstances beyond anyone’s control.

I am asthmatic, and the conditions on the coach made it extremely difficult for me to breathe. The coach was unbearably hot, and the air conditioning was so weak that it was barely noticeable. This caused me significant discomfort and distress throughout the journey.

Throughout the trip, the driver travelled at an excessively high speed and braked harshly on numerous occasions, leaving many passengers feeling uncomfortable and unsafe. As we approached our destination, there were clear warning signs instructing drivers to reduce their speed due to the narrow road. Any responsible driver would have slowed down, and I would expect a professional coach driver carrying passengers to exercise an even greater level of care. Instead, the driver continued at what felt like a reckless speed.

Several passengers asked the driver to slow down, but these concerns were ignored. Shortly afterwards, we heard a loud impact as the coach struck something, sending rocks flying against the windows. It was a terrifying experience that words can hardly describe. A few minutes later, the driver stopped and informed us that the coach had suffered a punctured tyre.

After the coach became undriveable, the driver told us he would be taking a 30-minute break. We all agreed and got off the coach. However, after approximately 15 minutes, the driver returned while I was sitting with my group and asked, “How many of you are there?” I replied that there were five of us. He then said, “I’m not leaving.”

At that moment, my heart stopped. It appeared that he intended to leave us stranded in the middle of nowhere unless we agreed to his terms. We calmly tried to reason with him and repeatedly asked him to take us back to the location where we had originally been picked up, but he refused. His attitude showed a complete lack of care or responsibility towards his passengers.

Thankfully, several members of the public stopped to help us as much as they could. Then, by what truly felt like a blessing, an eight-seater Uber arrived after dropping off passengers nearby. The driver contacted his company, which arranged for additional vehicles to come and collect us. We were eventually taken directly to London Victoria, which was approximately 1 hour and 55 minutes away from where we had been abandoned.

No passenger should ever have to endure such treatment. We were left frightened, vulnerable, and unsure how we would get home. This entire ordeal was traumatic and felt like something out of a horror film.

I sincerely hope that both this driver and the company are held fully accountable for the danger, distress, and inconvenience they caused. Their actions demonstrated a complete disregard for passenger safety and welfare.

I expect this matter to be investigated thoroughly, and I request a full explanation of how this situation was allowed to happen, together with details of the action that will be taken to ensure no other passengers or families ever have to experience such a horrific ordeal. I will continue to pursue this complaint until our rights as passengers are respected and appropriate action has been taken.

Very disappointing experience – poor communication and lack of support

I had a very disappointing experience with InterCoach Travels.

The coach arrived around an hour late, which affected our planned itinerary and reduced the time available for the trip. During the journey, there were also communication and organisation issues. The driver was not familiar with the route and asked passengers for destination details, which was unexpected for a professional coach service.

Later, we experienced a tyre problem that caused further delays and disruption. Unfortunately, the way the situation was handled afterwards was extremely stressful for the passengers. Instead of receiving clear support and reassurance about our safe return, the main focus appeared to be on requesting payment for the repair before continuing the journey.

We were left uncertain about whether the return journey would continue, and we had to arrange alternative transport ourselves to make sure everyone could return home safely. This caused significant stress, inconvenience, and a very late arrival home for many passengers.

As the organiser of the trip, I was disappointed with the level of service, communication, and support provided. I hope InterCoach Travels reviews its procedures, especially regarding customer care, communication, and passenger safety.

I would strongly advise anyone considering this company to think twice. Our group of 26 women booked a return coach trip to DoveDale and Monsal Head on 11th July 2026, and the service was unacceptable from start to finish. The driver arrived an hour late. We were initially told the delay was due to an accident, but later the driver denied saying this, leaving us confused about the true reason. Throughout the journey, the driving caused many passengers concern. There was harsh braking, the driver became lost despite being given directions, and he drove the coach onto unsuitable narrow roads, resulting in a burst tire. We were left in extreme heat with little or no air conditioning and lost most of the day, forcing us to cancel one of our planned destinations. The most shocking part happened on the return journey when we around 1 hour and 40 minutes way from London, the driver refused to continue because his shift had ended at 9pm. We were told we would need to pay an additional 500 pounds if we wanted the journey completed even though the arrangement is to be returned to London for 9 pm. As a result, 26 women were left stranded at a service station, including a woman who six months pregnant and an elderly passenger who needed to get home to take essential medication. We eventually had to arrange and pay for private transport ourselves, with some passengers not arriving home until the early hours of the following morning. The lack of professionalism, care, and support shown by both the driver and the company was extremely disappointing. Based on our experience, I cannot recommend this company.