Interiors Online Reviews 

72
•
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Bought 2 stools arrived days apart. Courier did not attempt to deliver. Did not the to closest post office. NO PARKING available! Cushion covers never arrived contacted them to cancel. They said no no... See more

Rated 1 out of 5 stars

This company has turned me off buying anything online ever again. After checking that the item was in stock I made purchase mid Nov. After money was taken I was told I needed to pay extra $100 transp... See more

Company replied

Rated 1 out of 5 stars

I bought an outdoor dining table in December and also took out the ship safely insurance, spending well over $2000 AU. I had read the mixed reviews last year but thought I'd take the risk as they had... See more

Rated 1 out of 5 stars

Worst online retailer. Completely unreliable. Order took 3 weeks to be delivered. No backorder, they just didn’t book any courier until I chased it up after 2 weeks. Website says leaves within 5 days.... See more

Company replied

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1.2

Bad

TrustScore 1 out of 5

72 reviews

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1.2

All reviews

(72)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and products!

I have ordered 2 separate items from Interiorsonline to date. The customer service has been great and the items were delivered as promised and in perfect condition.

August 1, 2016
Unprompted review
Rated 5 out of 5 stars

Prompt & excellent service

I ordered the Stockton buffet with some caution as it has mirrored panels, however I was happy with the price. It was only 7 days after ordering that I was contacted by the courier company to arrange delivery the following day. They arrived at exactly the time indicated, and were very helpful in ensuring the buffet was put in the exact location I wanted. The buffet was packaged to ensure there was no damage and on unpacking it I was very happy to find that it was flawless and exactly as described online. It looks stunning and I am very happy with this product and the prompt service that I received.
This is the third time I have used Interiors Online for a purchase and have been very happy with their prompt and excellent service.

July 21, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic!!!

Fantastic communication, real old school customer service you just don't see any more. An absolute pleasure to deal with. Thank you I will be back and word of mouth to all my friends and family that you were great to buy from.

July 1, 2016
Unprompted review
Rated 5 out of 5 stars

High quality items, fantastic customer service. I highly recommend interiors online.

I have purchased bedside tables and a mirror from Interiors online. The bedside tables took a few months to arrive and the customer service team kept me up to date through out my wait.
I was very impressed by the quality of the tables and when we needed a mirror, they were the first company I looked at. I only had a two week wait for the mirror and it was packaged extremely well and again is high quality. I would highly recommend Interiors Online and will continue purchasing from them myself.
Kerri N.
Ferny Hills
Brisbane

June 29, 2016
Unprompted review
Rated 5 out of 5 stars

absolutely fantastic!

I am very very happy with the quality of the products i ordered and the fabulous service i have received. My items arrived so fast and in perfect condition. 100% would not hesitate to recommend this company.

May 19, 2016
Unprompted review
Interiors Online logo

Reply from Interiors Online

Thank you Karen, your review is very much appreciated.

Rated 1 out of 5 stars

Aero mini bar

The aero mini bar looks good.

The only thing it lacks unfortunately is electricity.

This wasn't obvious when shopping via an iphone that it wasn't electrified and really is a glorified cupboard.

It is not a mini bar. It is an accessory cupboard or bar caddy.

I now have a rather expensive, superfluous stylish box sitting in my garage and I have no idea what to do with it.

When asked by the assistant at interiors online did I need anything,I Said "Ice?"

That fell on humourless ears.

May 18, 2016
Unprompted review
Interiors Online logo

Reply from Interiors Online

Hi Guy, thank you for your review and we are sorry that you are disappointed in your purchase. Their is no mention on our website that this is a refrigerated unit and I have copied and pasted the Features from our website to demonstrate that. This unit is purely a storage or bar display unit for storing bar accessories.

FEATURES

Mini Bar has an aluminium casing with silver finish
Leather detailing, timber trim and rivet accents
Features drawers, bottle and glass storage plus more

Rated 5 out of 5 stars

Quality floor cushions

Bought 2 floor cushions which are well-made and sturdy, very pleased. Very responsive Customer Service team when I had a delivery query, which was very much appreciated.

May 1, 2016
Unprompted review
Rated 4 out of 5 stars

Smooth & easy

I have never bought furniture online before but decided to give it a go. I purchased a coffee table and 2 bar stools from Interiors Online and found the process very easy. The goods arrived with no fuss and even looked better than I expected. I would definitely use Interiors Online again.

April 19, 2016
Unprompted review
Rated 1 out of 5 stars

Bad experience with Interiorsonline

The goods we bought were inappropriate. The advertisement was inaccurate and misleading. Interiorsonline refused to acknowledge this and would not allow a return.
Imagine our surprise when we discovered the price charged by the supplier
to Interiorsonline was one quarter that charged by Interiorsonline. A 400% markup!
Beware of dealing with Interiorsonline. I will have nothing more to do with them.

April 15, 2016
Unprompted review
Interiors Online logo

Reply from Interiors Online

Hello Elizabeth, I feel compelled to correct your review on the grounds that many of the comments you have made are false and misleading. The facts of the matter are:

1. You mistakenly thought that the second image on the the product page was of another item. If you look at every product on our website, where there are more than the main image they are other shots or angles of the same product.
2. We explained to you that our supplier was unwilling to have the clock returned because it was not faulty or falsely represented online, the mistake was yours.
3. You have inaccurately stated that we had made a 400% markup on this purchase. Again the facts are, our margin on this product is 35%.

Yours sincerely, Interiors Online

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