Same comments than before. The app is too prompt for failure, too many errors especially in the contact center side. UC clients don't have that many issues, but CC clients complain a lot the same issu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a small business owner and highly recommend Intermedia. The process to set up the software I needed — and only what I needed — was easy and user-friendly. I have been a satisfied customer for rou... See more
Everything is just wow. Humble, Gentle and great representatives they have in their team they let me help out in onboarding process. Made All configurations set up. What a friendly interface I've gott... See more
Company replied
Company details
- Cloud Computing Service
- Conference Calling Service
- Email Service Provider
- Phone and Internet Service
- Video Conferencing Service
Written by the company
Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
Contact info
1050 Enterprise Way #200, 94089, Sunnyvale, United States
- 888-471-0831
- sales@intermedia.com
- intermedia.net
4.2
Great
1K reviews
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely the worst customer service…
Absolutely the worst customer service ever!!! Despite giving them all the info needed to remove a manager contact that was fired they still will not help. Spent $45 to get a letter notarized per there request and now being told "they never received the letter". They refuse to talk to me even though I have sent the letter 3 times to change ownership. So a fired manager for FRAUD still has access to our account with her personal phone number. This is the only company that refuses to help! Worst mistake changing companies. Every time I call its a joke. Different agent, let me transfer you 5 times to speak to no one that can help. They say they will call back and instead just send an email case closed. DO NOT WASTE YOUR TIME OR MONEY. GO ELSEWHERE! THEY WILL NEVER HELP YOU
April 7, 2025
Unprompted review
Reply from Intermedia
Hello Sinthia, We apologize for any frustration you experienced! We have received word that your case was completed and that the issue was resolved. If that is not the case, please reply back on your support case to request that it be reviewed again, as a manager was working on that for you. Thank you for your patience!
Nice Produkt and It works well!
April 1, 2025
Outstanding Partner Since 2014
I've been working with Intermedia since I launched my business in 2014, and they’ve consistently delivered exceptional service and support. From cloud storage and productivity software to voice communications and security solutions, they truly are a one-stop shop for all of my IT needs. Their customer support team is knowledgeable, responsive, and always ready to help—making it easy to manage and scale my technology as my business grows. I highly recommend Intermedia to any business looking for reliable, comprehensive IT solutions under one roof.
April 1, 2025
We feel so lucky to have found…
We feel so lucky to have found Intermedia through our IT contact. Intermedia offers exactly the services we need at a relatively affordable price. We highly recommend Intermedia's phone services.
April 1, 2025
Unprompted review
Disgusting and incompetent
Need to replace a phone and am unable to talk to someone about my account. Despite being the account holder they claim I aren’t and won’t even let me talk to a manager. The agent was extremely rude and even hung up on me.
We are definitely going elsewhere if the phone support is like this. I strongly urge you do too.
March 24, 2025
Unprompted review
Reply from Intermedia
Hello Michael, Unfortunately, we are unable to assist you because you would not share your information with us privately. We cannot locate an account in your name with Intermedia. If you would like to provide that via the request we made privately, we would be happy to ensure your concerns are addressed by a manager. Thank you!
Customer service is terrible
Customer service is terrible. Intermedia has been charging us twice the amount of the bill for the past 6 months. We have called and called to get it fixed to no accord. After speaking with at least 10 representatives, they promised a refund for the over payment that would go back to our account in 5 business days and it has been over two weeks. We have been with Intermedia for over nine years. Let's just say we it won't make it to ten.
February 6, 2025
Unprompted review
Reply from Intermedia
Hello Margaret! We sincerely apologize for the frustration we have caused. Our Billing Manager did review your case and found our errors. You will be receiving the appropriate refunds and we want to extend again, our sincerest apologies. In fhe future, if you have any concerns with the results of our support, please feel free to request a manager or email feedback@intermedia.net and your note will go directly to our team to review and follow up. We can't apologize enough for the inconvenience and hope you give us the opportuniy to serve you better going forward.
Service was always extremely reliable…
Service was always extremely reliable and if we ever needed help, Customer Service was absolutely top notch!
February 11, 2025
We never had a problem with Intermedia.
We never had a problem with Intermedia.
If an issue came up, it was solved quickly and professionally.
February 11, 2025
Intermedia should provide an opt-out or…
Intermedia should provide an opt-out or block number feature for unwanted and unsolicited telemarketer calls and messages.
February 11, 2025
Reply from Intermedia
Hello! We do see that you have been with Intermedia for many years, and we thank you! However, your legacy plan does not support what you are mentioning here. Please speak with our Sales Associates to get on a more current plan that supports the features you desire and more! Please call 855-557-8250
option 2 at your earliest convenience.
Intermedia has been very reliable
Intermedia has been very reliable and maintained a solid price structure. It could be a bit easier to navigate the administrator portal, but on the whole I have been very pleased.
February 11, 2025
Support has always been great with…
Support has always been great with getting assistance and answers.
February 11, 2025
Base Customer and Technical Service
I have been a client for over 7 years and will leave. The technical support is horrible. I try to use online support and it does not provide enough information or the answers to my questions.
February 17, 2025
Unprompted review
Clear sound quality.
February 11, 2025
The intermedia website is down
The intermedia website is down, and i cannot get a hold of anyone to speak with at customer service
2/12/25
If not fixed we will not be able to transfer after hour calls
Not usually my experience, but it is today
February 12, 2025
Reply from Intermedia
Hi Lisa! Our site Intermedia.com is not down. Please check your firewall security. You may call our support 24/7 on (855)341-5262 , option 3. Our support is happy to assist you!
Service stays up and on point!
February 11, 2025
Voice mail does not filter spam calls
February 11, 2025
Reply from Intermedia
Hello and thank you for your note! It does appear that you have a legacy account with us that does not have the features you need. Please connect with our Sales Team to discuss the right plan and features you need for the best experience. Please call 844-431-6927 option 2 or email sales@intermedia.com to talk about our newest products to fit your needs. Thank you for being our customer!
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