International Driving Authority Reviews 516

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its professionalism and clarity, highlighting the quick response times and helpful customer service. Many people found the process easy and smooth, appreciating the prompt delivery of digital documents and the efficient support from the staff. However, some customers experienced issues with the delivery service, noting delays or unexpected charges upon arrival. A few other people also felt that the customer service was unhelpful or unresponsive, and some did not receive their promised documents.

What people talk about most

Service

Reviewers mention positive feedback about service, often highlighting its speed and efficiency. Many... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise fast delivery, with some... See more

Response time

Customers generally report positive experiences with response times, highlighting prompt and efficient... See more

Customer service

People report positive experiences with customer service. Many customers praise the support team for being... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Based on these reviews

Rated 4 out of 5 stars

It was extremely straightforward and easy to get the the digital license, but I'm still waiting for the physical copy. According to Royal Mail tracking, it has only just left the UK. That is my only... See more

Rated 4 out of 5 stars

My first photo submission did not work but the next submission (from the same head shots) did work. Delivery was great and the product looks professional, however, Europcar could not use the plastic... See more

Rated 3 out of 5 stars

In Colombia the international driver licence is only aproved as long as you are a tourist. This means two time 3 monthes tourist visum. After that it isn't more accepted. You should give this informat... See more

Rated 5 out of 5 stars

I lost my wallet while traveling in South Africa. Ordered a license with a picture of my lost license and got the physical version via FedEx within about a week in Cape town. Since then, I’... See more

Rated 5 out of 5 stars

I was greatly impressed by the service because this old soul got totally flummoxed with transferring the photos and inadvertently posted on the the chat box!! This was zero problem for Hazel who... See more

Company replied

Rated 1 out of 5 stars

I have not yet received my International Driving Permit (IDP). According to the delivery schedule provided, it was expected to arrive three days ago. Due to this delay, I was required to drive ov... See more

Rated 5 out of 5 stars

I made a mistake while completing the shipping details for my order and it was wrongly submitted to a wrong country. I tried the live chat and they were amazing and very professionals. They even corre... See more

Rated 5 out of 5 stars

Audrey was so helpful!!!!!! We tried another company first that promised an international license in 15 minutes. We didn't received the proper information. We love you guys!!! Thanks to Audrey we wer... See more

Rated 1 out of 5 stars

I've been waiting for my refund for 4 days. I've sent messages to speak to someone and haven't received a response. I would be very happy if you could process the refund. Not receiving a refund has de... See more

Rated 5 out of 5 stars

Amazing experience and got my digital licence within 1 hour. Hazel from customer support is very helpful with his prompt response Now I hope that my physical copy also arrives soon Regards... See more

Company replied

Rated 5 out of 5 stars

They shipped my IDP licence to Kyrgyzstan by FedEx. Everything was smooth. Unfortunately, I lost the licence a couple months later before I was headed to Thailand. They replaced the licence and ship... See more

Rated 5 out of 5 stars

Very fast action as I read on web site, I recieved digital copy next day, then I got my hard copy internationally in very short time (6days). Customer service is always there to support and following... See more

Rated 1 out of 5 stars

Starting to think this is a SCAM. They made an error on the electronic license they emailed and none of their contact info functions! Chat bot said they would answer in 15 minutes (NOPE). Sent three... See more

Rated 1 out of 5 stars

This company is a scam. Do not upload your personal information here. They will charge you for your IDP, then send an AI generated email with a photoshopped adobe document that would never pass in any... See more

Rated 5 out of 5 stars

It was prompt, and communication was superp. As a little constructive feedback, perhaps you could make pricing clearer that it was in $US. I work in $NZ and it didn't even occur to me to double che... See more

Rated 5 out of 5 stars

I ordered it on sep 9 and I got my digital idp instantly and the physical idp in 3 days. Very fast response and very helpful. I would recommend others also who have a second thought of referring other... See more

Company replied

Rated 5 out of 5 stars

The process was clear, the delivery was very fast, I've selected express option and in 5 minutes had a PDF with my IDP. And in fact, the issued digital IDP helped me rent a car in Italy. Great workaro... See more

Rated 5 out of 5 stars

The application was straight forward, easy to complete, user friendly. Purchased the 3 years full package, and it arrived super fast, including all documents and the ID card. Highly recommend.

Rated 5 out of 5 stars

The service was all done professionally and with clear communication. Hazel, the lady that helped me is a VERY good example of what is expected from a company like yours. Regards. Andre

Company replied

Rated 2 out of 5 stars

Very sceptical. ID card and printed book look like they have been printed on someone’s home computer. Doesn’t look professional at all. Due to the unsmooth surface of the card it seems like the magnet... See more

Rated 5 out of 5 stars

Very impressed with the speed and accuracy of this site! I was worried about paying for this service and not receiving my IDP/IDL. However, within 5 minutes my IDP was emailed to me. Thank you IDA! No... See more

Company replied

Rated 4 out of 5 stars

The initial digital response to my order was not as quick as I expected but the response to my query has been awesome. VERY fast response to any follow-up questions. Everything arrived in good order.... See more

Rated 5 out of 5 stars

What incredible service and communication. Every step of the way from purchase to delivery I knew what to expect every moment. If you are travelling outside of the US I highly recommend this company.

Rated 4 out of 5 stars

They promise quick service, and the digital permit received was within several minutes. The user interface on the signature page is wonky, and there is no BACK button to let you try again. As a result... See more

Rated 1 out of 5 stars

EuropCar Rental company in Italy not take digital IDP. Only paper. Reservation on car was made month before. First surprise was rental car company need International Driving Permit -California DL not... See more

Rated 3 out of 5 stars

I was notified well after subscribing that there was some form of delay, which was going to get my paper copy slowed down in delivery. This is causing me to completely miss the date that I needed the... See more

Rated 5 out of 5 stars

It was so easy to get a license, i was done in less than 5 minutes! I had trouble signing up two members using my same email. They got back to me and helped me with my refund promptly and with great p... See more

Company replied

Rated 5 out of 5 stars

Very easy & good service fast delivery I m grateful hopefully received same time as I needed. I will recommended to all of my friend.

Rated 1 out of 5 stars

Because of their mistake, I have I’m not going to get my license on time and I am going to take my flight, on 25 but according to their site, I should get my license on 24thwhich is going to cost me.... See more

Rated 5 out of 5 stars

I have never experienced customer service like this before, From the moment I applied for the international licence until I received it was un imaginal... Exactly as advertised. The product exceed my... See more

Company replied

Rated 5 out of 5 stars

Everything was smooth and easy, the permit arrived very fast, the assistance from the support team was excellent, helpful and very responsive. Thank you

Rated 1 out of 5 stars

I haven't received the driving permit documentation as promised yet. Al the driver's permit had had hidden costs, which was not expressed up front. Not happy with this service at all.

Rated 1 out of 5 stars

no customer service reply after it saying "live chat", no digital idp to download after paying $230 aud.. piss poor company in my opinion, stay clear

Rated 4 out of 5 stars

Document didn't arrive right away but we messaged and they expedited for us. With filling out forms it's took 30 min but got us able to rent the car we reserved. Quick to provide help

Rated 5 out of 5 stars

Travel and organisation is tough, but every step of the way it was made easy, communication is key well done. Would recommend to all family and friends. Very professional thank you again

Rated 5 out of 5 stars

it was so fast an easy! I was really worried about how long this process would take, but I filled the information and I received everything super quick

Company replied

Rated 3 out of 5 stars

It is fast by online to get a digital copy . If it is in printable version the client can print it and may keep in hand as the charge for it is extremely high. (£55.00)In Uk you can get it for £5.5... See more

Rated 5 out of 5 stars

IDA order process very quick and user friendly Fast delivery especially compared to the 4 month required by local autorithy

Company replied

Rated 1 out of 5 stars

no explanation that you have to have a jpeg copy of the drivers licence after an hour of struggling my daughter suggested using a photo of the drivers licence rather than the scanning of it

Rated 5 out of 5 stars

Very easy and handy process, Really i didnt expect such a smooth experience... very good and do recommend others too

Rated 3 out of 5 stars

The digital version of IDA arrived promptly but I am still waiting for the card - ordered on Feb 3 some 10 days ago. For me, not actually a problem; and I am UK based, so subject to vagaries of postal... See more

Rated 5 out of 5 stars

They provide a quick feedback. Although my delivery taked long but I got the electronic copy and hope it will serve the purpose

Rated 5 out of 5 stars

Great service, received the digital version in minutes and the hard version within days. Had no issues with this company

Rated 5 out of 5 stars

Everything was good when I receive the package fedex charge me 1314 inr extra some kind of taxes some thing.

Company replied

Rated 5 out of 5 stars

review: “Thank you for your excellent service and follow-up. You’ve been very helpful, prompt, and professional throughout. I really appreciate your support!”

Company replied

Rated 5 out of 5 stars

IDA order process very quick and user friendly and the give me a quick response I have some canfusion but se is help me and clier my cunfusion Thank you lily se is really give me a proper answer Thank... See more

Company replied

Rated 2 out of 5 stars

Even though I downloaded the electronic version of the international permit, I haven’t received the actual booklet that I ordered. The tracking information in states that the location is “unknown”!... See more

Rated 5 out of 5 stars

Jack was an amazing support agent. Very professional and respectful. Helped me promptly and with clear instructions. Excellent service.

Company replied

Rated 5 out of 5 stars

The information I received was very useful and helpful. I will recomend to all my friends.I would use this service again if needed.


Company details

  1. License Bureau

Written by the company

An International Driving Permit (IDP) is a legal document that allows you to drive or rent a car in several foreign countries. It is also a United Nations regulated travel document, ensuring your safety and peace of mind while abroad. Since our inception in 2014, we’ve proudly served over 10,000 customers from 150+ countries. Our permits comply with the strict guidelines of the Geneva Convention on Road Traffic, signed on 19 September 1949, ensuring global recognition across 190+ countries.


Contact info

3.8

Great

TrustScore 4 out of 5

516 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Pointless

Have yet to receive said item - have yet even to ship. Then you're asking how my trip was. Hahahah. Get out of here.. Furthermore, this is not an IDP as mentioned on your website -this is an IDD. Pointless if you wish to rent a car abroad. Save the $157 they ask for and go to AAA for $47.99 with rush shipping.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT

SCAM ALERT

The useless document they issue is NOT an IDP. It is NOT valid anywhere.

They charged me $69 for nothing. And they don't respond to emails, chats, or phone. I'm trying to get a refund or despite with my bank

STAY AWAY FROM THEM

March 9, 2026
Unprompted review
Rated 4 out of 5 stars

good after-support

the application was easy, and the response fast for the digital copy, but there was some issues with downloading the digital copy. That said, kudos to agent Audrey who promptly resolved the issue.

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

WARNING

WARNING: This is NOT an IDP. It is simply a translation of your documents. "IDP" is plastered all over their website, yet they call what they provide an IDD "International Driving Document". This is false advertising at its finest and an absolute SCAM. In most places, this is absolutely useless.

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

The price shown and what I paid were…

The price shown and what I paid were totally different, then they sent my ID with a broken link won't open..also found out its not official, I emailed but no reply. No I have to reject the payment don't use this, if your in the US go to AAA

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Hazel from Online Customer Support Exceptional Service

Hazel from Online Customer Support was very helpful and I truly thank her for all her assistance!
I'm in Europe and have a urgent unplanned business trip which requires me to drive to get to my meeting and she ensured that team was notified that my request was urgent and needed priority. Thank you again!!!

March 5, 2026
Unprompted review
Rated 2 out of 5 stars

Still waiting for permit! Poor company response!

Even though I downloaded the electronic version of the international permit, I haven’t received the actual booklet that I ordered. The tracking information in states that the location is “unknown”!
I have not received any response from the company. I feel like this is a scam.

UPDATE: I have received my intention permit, too late to take on my trip, but it arrived.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

extremely quick

extremely quick, effficient and i made a mistake with shipping address that was resolved in no time through their chat-agent

March 3, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look