internetspecs.co.uk Reviews 889

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Really straightforward user-friendly Internet site. Found the glasses I wanted and they were such good price point online compared with others I had seen online and in shops. Ordered int... See more

Rated 5 out of 5 stars

The re -glaze of my Ghost glasses are perfect as per usual.This is why I always come back. The service I get from these guys is spot on. If there is anything needing to be addressed they will cont... See more

Company replied

Rated 5 out of 5 stars

Excellent service, communication brilliant. I have used this company on a few occasions now and would recommend. Run by father (Mark) and son (Iain) and really nice to speak with by phone or email.... See more

Company replied

Rated 5 out of 5 stars

Within an hour of sending an email I received a whatsApp call from Mark to discuss my fitment concerns since I hadn't worn acetate frames nor seen Walter & Herbert frames before. My frames were ship... See more

Company replied

Company details

  1. Glasses Store

About internetspecs.co.uk

Written by the company

We offer quality designer prescription glasses from over 60 different brands, including Reykjavik Eyes, CAT, O'Neill, Walter & Herbert, Cocoa Mint, Jensen, Land Rover, Superdry, Aspinal of London, Police, L.K.Bennett, Botaniq & Mulberry. With free 1.6 thin & lightweight anti-reflection (AR) lenses and free worldwide shipping, our prices are hard to beat. As well as our free 1.6 lenses, we also offer thinner 1.67 anti-reflection (AR) lenses for just £22 more. We also offer Transitions and Polarised lenses, as well as Blue Protect lenses that help to filter out the blue light rays from computer and mobile screens. We also offer prescription sunglasses as well as non-prescription sunglasses, with well-known brands such as O'Neill, CAT & Superdry. Our retired optometrist, Mark, who has over 4 decades of experience in the optical field, checks every order. For further peace of mind when ordering your glasses online from us, we have a no-quibble money back or exchange guarantee as well as many positive reviews that you can take a look at here on Trustpilot. Every customer gets sent an email asking to review us - we can't pick and choose! We look forward to helping you if you decide to order your online prescription glasses or sunglasses from us.

Contact info

4.9

Excellent

TrustScore 5 out of 5

889 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Outstanding personal service

Outstanding personal service. we needed a replacement frame for our daughter as she broken her frame and it was discontinued at local shops and Mark gave us an excellent service and found the frame

July 15, 2025
internetspecs.co.uk logo

Reply from internetspecs.co.uk

Hi Joanne,

Thank you so much for your kind review. We're pleased that we were able to provide the frame for your daughter.

Best wishes,

Internet Specs

Rated 5 out of 5 stars

The default quality lenses were not…

The default quality lenses were not available for my prescription, so the company gracefully upgraded to the superior quality lenses for free.
Safe packaging with good protection ensured my new glasses arrived undamaged.
Thank you very much!

July 16, 2025
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Reply from internetspecs.co.uk

Hi,

Thank you for your supportive review. We're glad that you're happy with the lenses and the packaging we used.

Best regards,

Internet Specs

Rated 5 out of 5 stars

I am delighted with my purchase

I am delighted with my purchase, I can’t speak highly enough of the service I received, it was excellent and the prices are very competitive too. I would definitely purchase from them again and wouldn’t hesitate to recommend to friends and family.

July 23, 2025
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Reply from internetspecs.co.uk

Hi JR,

Thank you for your supportive review. We're really pleased that you're happy with your purchase and our service and we hope to be able to help you again one day.

All the best,

Internet Specs

Rated 5 out of 5 stars

Outstanding customer service

I am a repeat customer as the customer service is outstanding. Every order I have made has been perfect! Thanks Mark for your excellent communication and for providing such a personalised service - it is appreciated!

July 15, 2025
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Reply from internetspecs.co.uk

Hi Rhian,

Thank you so much for your enthusiastic review! It means a lot to us. And thank you for coming back to us once more. We truly appreciate your custom.

Best regards,

Internet Specs

Rated 5 out of 5 stars

Amazing

Amazing, glasses delivered so quickly and with lovely case. Thank you very much!

June 25, 2025
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Reply from internetspecs.co.uk

Hi,

Thank you for your supportive review. We're really pleased that you're happy with your purchase.

Best wishes,

Internet Specs

Rated 5 out of 5 stars

The team at Internet Specs were great…

The team at Internet Specs were great at keeping me up-to-date during the progress of the order. When I asked questions, they phoned me straight away to answer my queries. I'd recommend them.

June 5, 2025
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Reply from internetspecs.co.uk

Hi Vicki,

Thank you immensely for your supportive review. We're glad that you were happy with our communication.

All the best,

Internet Specs

Rated 5 out of 5 stars

I got precisely what I ordered at a…

I got precisely what I ordered at a fraction of the price I paid my optician for the same frame and lenses. So good I ordered 1 pair for distance and a second pair for reading. I’ll be back!

May 16, 2025
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Reply from internetspecs.co.uk

Hi Jules,

Many thanks for your enthusiastic review! We're pleased that you were able to save money by coming to us.

Warm regards,

Internet Specs

Rated 5 out of 5 stars

Good communication

Good communication re delivery.
Very happy with the glasses and would recommend this company

May 30, 2025
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Reply from internetspecs.co.uk

Hi Jayne,

Thank you very much for your kind review. We're glad that you're happy with the glasses.

Best regards,

Internet Specs

Rated 5 out of 5 stars

My glasses were damaged in transit…

My glasses were damaged in transit between transitions and internetspecs who responded very quickly. I received a new pair of glasses as ordered in only a few days. I am extremely pleased with the glasses and the price.

May 21, 2025
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Reply from internetspecs.co.uk

Hi Peter,

Thank you for your 5 star review. We're glad that everything turned out well and we were able to expedite the replacement glasses for you. The courier service from the prescription house to us usually runs smoothly but unfortunately your order got damaged in transit and so we had to reorder the glasses. Thankfully, this is a rare occurrence. 

Best regards,

Internet Specs

Rated 5 out of 5 stars

When my frames arrived they were too…

When my frames arrived they were too small for my face , internetspecs were great , i ordered a new frame, returned the first pair and was refunded really quickly , great company i will definitely use them again

May 1, 2025
Unprompted review
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Reply from internetspecs.co.uk

Hi Andrew,

Thank you for your kind words. We look forward to helping you with your frames again in the future.

Best regards,

Internet Specs

Rated 5 out of 5 stars

My glasses lens were of a larger size…

My glasses lens were of a larger size so had to be specially made. The team at internetspecs kept me fully informed by email and telephone.
The glasses did take longer to arrive but I was very happy with them when they did. I will more than likely use this company again.

April 24, 2025
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Reply from internetspecs.co.uk

Hi,

Thank you very much for your detailed review. We look forward to hopefully helping you in the future with your glasses.

Warm regards,

Internet Specs

Rated 5 out of 5 stars

All great

Great customer service, replying fast and very helpful.

April 16, 2025
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Reply from internetspecs.co.uk

Hi Cornelia,

We're glad that you were happy with our customer service. Many thanks for your supportive review.

Best regards,

Internet Specs

Rated 5 out of 5 stars

Went above and beyond to help us

Iain at Internet Specs really went above and beyond to help us. We needed a particular frame really quickly and he not only had this discontinued frame, but got it out to us in record time. Although called Internet Specs, this company offers a really personal service and are very helpful and knowledgeable. HIGHLY recommend!! :D

April 22, 2025
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Reply from internetspecs.co.uk

Hi Sally,

Thank you immensely for your kind words. We really appreciate them.

Best wishes,

Internet Specs

Rated 5 out of 5 stars

Consistently excellent.

My wife and I have been buying glasses from, and getting glasses "reglazed" by, Internetspecs for well over 2 years now. Their service and responsiveness is consistently excellent - and their range of frames extensive. In my own experience I would more rely on their advice and guidance than my opticians - they are very helpful. Highly recommended.

April 22, 2025
Unprompted review
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Reply from internetspecs.co.uk

Hi Stuart,

Thank you so much for your kind review. It means a great deal to us. We're glad that you feel you can rely on us for advice.

Warm regards,

Internet Specs

Rated 5 out of 5 stars

Great Service

They had stock of a discontinued frame I couldn’t find elsewhere, very responsive and great service. Would recommend!

April 4, 2025
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Reply from internetspecs.co.uk

Hi,

Thank you very much for your supportive review. It means a lot to us.

Kind regards,

Internet Specs

Rated 5 out of 5 stars

Very good customer service

Very good customer service, great glasses at an affordable price.

March 27, 2025
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Reply from internetspecs.co.uk

Hi,

Many thanks for your kind review. We're pleased that you're happy with your glasses and the price you paid.

All the best,

Internet Specs

Rated 5 out of 5 stars

Fabulous swift service from order to…

Fabulous swift service from order to delivery. Easy website to use.
Great customer service!

April 9, 2025
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Reply from internetspecs.co.uk

Hi Hilary,

Thank you very much for your support. We're glad to know that you found our website easy to use and that you were happy with our customer service.

Best regards,

Internet Specs

Rated 5 out of 5 stars

Nice specs. Nice price.

Guy was very helpful. Glasses were nice. Very reasonably priced. 10/10.

April 2, 2025
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Reply from internetspecs.co.uk

Hi Dan,

Many thanks for your supportive review. We're pleased that you're happy with your glasses, as well as the price you paid for them.

Warm regards,

Internet Specs

Rated 5 out of 5 stars

Returning customer

I'm a returning customer and have had a great experience once again. The first time, they delivered the spectacles to me in Brazil, directly to my home. This time, Mark perfectly arranged for my purchase to be delivered to my hotel in London during my stay. Great delivery experience, great lenses, and amazing spectacles. Internetspecs is simply brilliant.

March 18, 2025
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Reply from internetspecs.co.uk

Hi Henrique,

Thank you very much for you complimentary review - we really appreciate it. We look forward to hopefully helping you again with your glasses one day, whether you're in Brazil then, here in the UK or somewhere else in the world!

All the best,

Internet Specs

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