internetspecs.co.uk Reviews 889

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Really straightforward user-friendly Internet site. Found the glasses I wanted and they were such good price point online compared with others I had seen online and in shops. Ordered int... See more

Rated 5 out of 5 stars

The re -glaze of my Ghost glasses are perfect as per usual.This is why I always come back. The service I get from these guys is spot on. If there is anything needing to be addressed they will cont... See more

Company replied

Rated 5 out of 5 stars

Excellent service, communication brilliant. I have used this company on a few occasions now and would recommend. Run by father (Mark) and son (Iain) and really nice to speak with by phone or email.... See more

Company replied

Rated 5 out of 5 stars

Within an hour of sending an email I received a whatsApp call from Mark to discuss my fitment concerns since I hadn't worn acetate frames nor seen Walter & Herbert frames before. My frames were ship... See more

Company replied

Company details

  1. Glasses Store

About internetspecs.co.uk

Written by the company

We offer quality designer prescription glasses from over 60 different brands, including Reykjavik Eyes, CAT, O'Neill, Walter & Herbert, Cocoa Mint, Jensen, Land Rover, Superdry, Aspinal of London, Police, L.K.Bennett, Botaniq & Mulberry. With free 1.6 thin & lightweight anti-reflection (AR) lenses and free worldwide shipping, our prices are hard to beat. As well as our free 1.6 lenses, we also offer thinner 1.67 anti-reflection (AR) lenses for just £22 more. We also offer Transitions and Polarised lenses, as well as Blue Protect lenses that help to filter out the blue light rays from computer and mobile screens. We also offer prescription sunglasses as well as non-prescription sunglasses, with well-known brands such as O'Neill, CAT & Superdry. Our retired optometrist, Mark, who has over 4 decades of experience in the optical field, checks every order. For further peace of mind when ordering your glasses online from us, we have a no-quibble money back or exchange guarantee as well as many positive reviews that you can take a look at here on Trustpilot. Every customer gets sent an email asking to review us - we can't pick and choose! We look forward to helping you if you decide to order your online prescription glasses or sunglasses from us.

Contact info

4.9

Excellent

TrustScore 5 out of 5

889 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Delivered on time good to deal with…

Delivered on time good to deal with will use you again

May 30, 2024
internetspecs.co.uk logo

Reply from internetspecs.co.uk

Hi Malcolm,

Thank you for your kind review. We're glad that you found us good to deal with and we look forward to your future custom.

Best regards,

Internet Specs

Rated 5 out of 5 stars

A Thorough Selection Process

The process of selecting the frame was straightforward, with a reasonable selection. The process of in putting the relevant data was excellent. I felt confident that my glasses would fit me correctly, which they did. I notice that it seems that most of the other internet specs sites don't provide this level of accuracy. The tracking of progress was good and the glasses arrived within a reasonable time period, beautifully packed. Many thanks and keep up the good work.

May 29, 2024
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Reply from internetspecs.co.uk

Hi Marshall,

Thank you for your kind review. We really appreciate your positive feedback.

All the best,

Internet Specs

Rated 5 out of 5 stars

A Quality Supplier.


You can often worry about the reliability and quality of internet purchases especially with the likes of frames and prescription lenses. No problem with internetspecs as far as my experience was concerned.
I was impressed with the unsolicited progress call I received and the speed that the product was delivered.
I also found their prices very competitive with no hidden extras as some other internet companies use.

May 17, 2024
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Reply from internetspecs.co.uk

Hi Andy,

Thank you very much for your supportive review. We really appreciate you helping to give others the confidence to order their frames and lenses from us.

Kindest regards,

Internet Specs

Rated 5 out of 5 stars

Brilliant customer service

Sourced the frames I wanted and made a new product offering for me. Above and beyond customer service.
Great price to.

May 14, 2024
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Reply from internetspecs.co.uk

Hi Fred,

Thank you for your complimentary review! We're glad that we were able to source the frame you liked.

All the best,

Internet Specs

Rated 5 out of 5 stars
internetspecs.co.uk logo

Reply from internetspecs.co.uk

Dear Summerville Family,

Thank you for your nice review. We're glad that you were happy with our service.

Best regards,

Internet Specs

Rated 3 out of 5 stars

Refunded quickly

After a bit of confusion both ends, i was refunded in full promptly, which i appreciated, honest traders

May 3, 2024
Unprompted review
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Reply from internetspecs.co.uk

Hi Michal,

Thank you for your review. We appreciate your words.

Kind regards,

Internet Specs

Rated 5 out of 5 stars

Great service

I was very happy to discover I could buy replacement frames to match my broken ones from Internet Specs. They were necessary to fit expensive lenses that were in good condition. They were promptly delivered to my daughter in the UK. She then forwarded them to me in rural Greece. That took some time. Thanks

April 3, 2024
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Reply from internetspecs.co.uk

Hi Christopher,

Thank you very much for your review - it means a lot to us. We hope to be able to help you with your frames in the future.

Kindest regards,

Internet Specs

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, they called up to reassure progress and were very good and getting back to you again l. I also had an issue with my order which was resolved very professionally and conveniently.
Would recommend.

April 11, 2024
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Reply from internetspecs.co.uk

Hi Nick,

Thank you immensely for your kind review. We're really pleased that you were happy with our service.

Warm regards,

Internet Specs

Rated 5 out of 5 stars

Fabulous service

Communication with these guys was amazing...
So helpful and delivery so quick.

Will definitely use again...

Fabulous service.

April 10, 2024
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Reply from internetspecs.co.uk

Hi Tracy,

Many thanks for your supportive review. We're really glad that you were happy with our service.

Best regards,

Internet Specs

Rated 5 out of 5 stars

Absolutely delighted with this purchase

Absolutely delighted with this purchase. I was able to choose the spectacles I was searching for and to upload my prescription with ease. Ordering online was straightforward and I was kept well informed as to delivery. New spectacles arrived well packed and with appropriate box, cleaner and the gift of a pen and in a timely manner. I would highly recommend this service

April 9, 2024
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Reply from internetspecs.co.uk

Hi Pamela,

Thank you so much for your detailed review. We really appreciate it and we're so glad that your experience purchasing your prescription glasses with us was positive.

All the best,

Internet Specs

Rated 5 out of 5 stars

Marvellous Service

Mark & Iain were both very helpful, courteous and provided a brilliant service. As a more “mature” person buying glasses from Internet for the first time they made the whole process seamless!

Plenty of choice available to pick from, very good prices and my new specs a marvellous fit too.

Many thanks to the InternetSpecs
team!!

April 9, 2024
internetspecs.co.uk logo

Reply from internetspecs.co.uk

Hi Susan,

Thank you so much for your detailed review. We understand there can be doubts about ordering glasses online for the first time - we're really glad that you found the process easy and that you're happy with your new glasses.

Kindest regards,

Internet Specs

Rated 5 out of 5 stars

Great Experience

My prescription is quite strong and I was initially led to Internetspecs because other online opticians could not fulfil my prescription.
The experience with Interenetspecs has been great - not only were they able to provide higher prescriptions but the prices were very good, the range of available glasses was very wide and the quality of the lenses and their thinness (I paid the very modest £22 for higher index lenses) is excellent.

Very pleased.

April 8, 2024
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Reply from internetspecs.co.uk

Hi John,

Many thanks for your detailed review. We're really glad that your experience coming to us was positive and we hope to be able to help you with your glasses again in the future.

Best regards,

Internet Specs

Rated 5 out of 5 stars

Really helpful company

Really helpful company! Lovely glasses frames and quality lenses

March 31, 2024
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Reply from internetspecs.co.uk

Hi Saskia,

Thank you for your supportive review. It means a great deal to us.

Fond regards,

Internet Specs

Rated 5 out of 5 stars

Fantastic Company

Fantastic Company! A wonderful range of glasses at great prices. This was my first ever time ordering glasses online and the process was easy to understand. Thank you!

March 12, 2024
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Reply from internetspecs.co.uk

Hi Grace,

Thank you for your kind words! We're really pleased that you found the ordering process easy and that your first time ordering glasses online was positive.

All the best,

Internet Specs

Rated 5 out of 5 stars

Fantastic all round

Fantastic service, fantastic price, fantastic glasses. I have a very strong prescription, more than -8.5, and, although this isn’t offered as an option on the site, they made it happen. I also loved the free pen and use it every day! They still look like new a few months on.

October 30, 2023
Unprompted review
internetspecs.co.uk logo

Reply from internetspecs.co.uk

Hi Lyn,

Thank you so much for your detailed review. We're really pleased that you were happy with our service and your glasses. Glad that you're using the pen!

Warm regards,

Internet Specs

Rated 5 out of 5 stars

Great experience!

Service was great, very accommodating and available for questions. Glasses look great!

March 19, 2024
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Reply from internetspecs.co.uk

Hi,

Thank you for your support. We're pleased that you were happy with our service and that your glasses look great!

Best regards,

Internet Specs

Rated 5 out of 5 stars

First purchase of a pair of reading…

First purchase of a pair of reading glasses. Quick service and good quality

March 8, 2024
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Reply from internetspecs.co.uk

Hi Graham,

Thank you for your kind review. We're really glad that you're happy with your reading glasses.

Warm regards,

Internet Specs

Rated 5 out of 5 stars

All good

All good. Quick and decent value. Great comms. I'll be back.

March 2, 2024
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Reply from internetspecs.co.uk

Hi Damien,

Thank you for your review. We're really pleased that you were happy with our service. We look forward to your future custom.

Fond regards,

Internet Specs

Rated 5 out of 5 stars

Nice experience

Delivered as expected

March 1, 2024
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Reply from internetspecs.co.uk

Hi Sercaru,

Thank you very much for your support. We're glad that your experience with us was positive.

All the best,

Internet Specs

Rated 5 out of 5 stars

Great glasses and prescription

Great glasses and prescription, definitely recommend and would use again.

March 7, 2024
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Reply from internetspecs.co.uk

Hi Vg,

Many thanks for your supportive review. We're glad that you would come to us again for your glasses.

Kind regards,

Internet Specs

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