Internode Reviews 186

We have been with Internode for at least 7 years and across two states. We are very happy with their internet service and if we have had any difficulties they have been very helpful. Their modems have been very reliable and have delivered when promised. Would thoroughly recommend them and have done so to my friends and family.

Very poor customer service. Just called to fix my network problem and my problem was not solved. Had a Webex meeting going on. Feel disappointed.

Absolutely appalling customer service, since being taken over by iinet. For 2 years we have been complaining about our internet service. The last six months in particular as the issue is getting worse. Being a fixed wireless service the max we can get is 25Mbps. On a good day, we are lucky to get 15 to 17, the average is 11. It is even worse when windy. Continually dropping out or freezing, which is having an impact on our business. Internode have said they will monitor the situation but then admitted they never did. We are continually being told by internode that NBN are refusing to investigate or help. They even phoned three times Good Friday Morning between 9am and 9:30am Then Internode finally confirmed a booking for a technician for next tuesday 20th between 8am and 12noon to come and do an inspection. Today 10am sunday morning they sent a text message saying they have changed their mind and are now saying that after all these months they will just investigate the issue first. We have even offered to pay for the service. We just need someone to come and inspect the equipment as every other relevant tradesperson has said they can not touch NBN equipment. I will now be reporting to the ombudsman and A Current Affair.

I've been with Internode for many years and their customer service and overall service is always outstanding. Highly recommended!

Internode customer service is exceptional! The very few times I have contacted them for any queries, I'm always met with friendly, helpful and informative representatives, always a pleasant experience.

The internet service they provide never skips a beat. The package we have is great value and their prices are very affordable.

Each staff that got involved in my case were extremely helpful and most importantly empathetic. They actually bothered to listen to my issues so that they could find the best solution. And then a follow up confirmation when the issue was resolved... Very pleasant company to deal with

For the last 3 months i have been getting disconnected 1,2 sometimes 3 times a day, very frustrating when your in middle of something important, when i call Tech support 90% of the time i get someone obviously from another country who is hard to understand and can be rude or just in a rush to get you off the line, the 10% i do get someone in Australia they go out of there way to help. still to this day i am having disconnects and there arguement is the NBN wont do anything about it untill i disconnect 5 times a day, pretty poor after 3 months of obvious disconnections

Internode consistently provide great customer service by phone - listening well, quickly offering solution(s) and enacting as soon as practicable. They're professional and friendly, and deliver the customer service that customers hope for (but rarely get from many other RSPs).

I am an Internode customer, My Internode service dirupted from internode, on Monday 30 Nov 2020. Called them 3 times could not fix the problem. My wife doing/ running online course which got interrupted. People who booked for the course took leave for the course. I am on a 24/7 back up for Lab results or any emergency, online.
We were told an NBN person will come on Wednesday, internode has no back up support service, on calling their phone numbers all Answering options are for sales and pay bills, have to struggle to fit in to some option to lodge complaint about internet service lost. Called thrice service not restored.
I contracted a service pack of 48mbps but it always has been around 20 to 28 mbps on Service speed checks. Never had such service who take no responsibility to get your service restored once your are bought out custmoer, thereafter its your bills paid a concern, none else.
Dr Shahid Amin, Internode customer.
I would rate their service as the worst I had from any providers.

We have used internode as our internet provider for the last ten years and we couldnt be happier. We rarely have any issues, the speed is great and their customer service is awesome.

Got our NBN through Internode whilst we were in quarantine. They were helpful, called us back when they said they would. Tech support was super helpful in walking me through set up with our own modem. Haven't had any problems yet.

I called to get my new NBN set up and internet-connected. The tecnical person who answered is very impatient and rude and hung up on me. He is a disgrace and has no right working in that department when he doesn't have patient and capacity to help. What a shame this company doesn't ask for a review after a client talks to anyone of their team. They got a good online reputation and that is the reason why I signed up with them. This person, whoever he is in technical support spoiled it. Very bad people, especially that person on technical support - VERY RUDE AND HUNG UP ON THEIR CLIENT

Good customer service. Good tech support.

I have been with Internode since ~2013, and I have been delighted with them. Quite simply, Internode is more than just "better", it's in a league of its own.

Prior to Internode, I was with a number of different ISPs - this included a mix of "niche", "cheap" and big players. In each instance, the provider failed to meet my most important criteria - a stable connection, and great customer service at a fair price.

Internode's service quality is always excellent. On the very odd occasion that I have experienced issues, Internode support has been stellar. The "cheap" service providers side stepped responsibility and took shortcuts in attempting to deal with my technical problems... this has never been the case with Internode. They are fair, responsive and have never attempted to prematurely pass blame on to me.

I am confident that I will stay with Internode until this changes.

As a newly retired businessman & due to Corona Virus restrictions we have been streaming a lot of shows. I had buffering problems & upgraded to their platinum no-limit 100mgb/s at an additional $20/month. When I enquired about the new bill due to the change in plan and period timing, they again impressed me so much I was surprised. They firs took the time to listen and understand my concern, than they politely asked if I would mind holding on for a minute to consult with their colleagues putting me on hold. Upon returning they were really apologetic for placing me on hold and explained to me in logical terms their billing which made sense also to my surprise suggested a way I could save $20/month and still stay on the same no limit plan. This was somewhat of a shock to my system to see a current company placing customer satisfaction B4$ profit
using my old fashioned principal of customer satisfaction method. I congratulate the leader of this team for using the ancient method of customer service and training your staff in the process.
To some of you out there this must seem like I either have shares in this company or am getting some sort of benefit for my above statement.
I guarantee you all that as of 19/08/20, I have not received and/or been offered or expecting any benefits from anyone for my statement.
I believe in praising people when they deserve it.
E.G.

1 Compassionate listening to your problem
2 Offering a plan based on your circumstances at the time you need it which is not biased to company profits.
3 Follow up/holding your hand during the process
4 A record of all of your communications & people you spoke to.
5 Speaking with people that you do not feel like you have to shout over the phone so they can hear you in the Philippines or India or where ever overseas
6 Speaking in an Ausy lingo that not only your words but the innuendo can be understood.
7 Follow up for a final satisfaction response

I say no more.....

Should anyone think I am biased or would like to challenge me,
please feel free to contact me:

I have been with Internode for years and they are great. Always so efficient with tech problems and they just fixed my billing issue (not their fault but a credit card problem) so fast and with the greatest politeness. I highly recommend Internode.

I had a very unusual problem with drop outs and it wasn't till a switched on guy with Internode nailed it.
He had got me to patiently work through a series of eliminations of could be problems firstly proving the hardware side was correct then found that the NBN had limited my service as a NEW device was uploading heaps of info causing the drop out problem,
Well done Internode support team member Neil and Philip.

Swapped over from ADSL to NBN and emails ceased working - have been onto support 3 times with no sucess. Also been waiting 3 months for refund to be processed on old ADSL account, despite being assured it would be processed at the time I signed up for NBN. Keep being given assurances, new dates & then told staff are very busy with a backlog

Excellent customer service, helpful advice provided in a manner so that less tech savvy users can understand. I’ve been very happy with my NBN service with Internode

Super helpful staff that 'go the extra mile'/kilometer, and from a call center located in Australia. A nice change from alternative providers - on both counts!