interrent.es Reviews 102

Hired a car from Ibiza airport on full to full fuel policy. Filled up 12 km from airport and gauge showed full at drop off. But got a final charge to my card for 6 litres of fuel and a hefty refuelling charge. Despite complaining I've had no response. This must be their normal way of operating and making money?

... got two experiences with Interrent (Europcar) after a booking with Cartrawler.

The first one in Lanzarote was excellent, I headed to Europcar's office and the service was great. The car wasn't the latest model however, but it was ok (clearly a car that served under Europcar before being "downgraded" for the low-cost brand). Anyway, everything went smoothly and I can't complain.

The second rental was in Madrid Airport (Terminal 1). Here I was received in Interrent's own office, although the contract was also operated by Europcar. The only employee on board was unexperienced and struggled to establish the contract. I hardly understood the amounts retained on my credit card, especially since I had pre-paid the rental. The return of the car was a total mess, among others there was no parking space, I was told by the personnel checking the cars that I had to return to the office so that they could close the contract, a huge queue was waiting as there was only one employee to serve the customers (not her fault, rather the management's fault not to staff enough their office). After more than 25 minutes waiting just to hand a paper, I left without knowing whether my contract had been duly closed or not. Had to wait for 10 days before the blocked amounts on my credit card were released. Knowing that Europcar's office located just 10 meters ahead was correctly staffed, the only thing I can say is that in the future I will rather head directly to Europcar and avoid the cheap, yet not low-cost, brand. There is no difference except in service. Once again, the car was ok, but it was an older model.

When the turbo blew up on my car yesterday I had to rent at short notice so went to the brokers car rentals and found the right car and price, for a collection at Murcia Airport, from InterRent who are connected to Europcar, what a mistake that was

First problem, before I got to the car, charges, I am an experienced renter and should have checked the terms so their policy, full to empty but a €27 service fee for the convenience of them doing this, as explained to me and based on the capacity of the car, a cost per litre of €1.62 where the street price is nearer €1.26, nice little profit there, no credit for return with full tank

Next insurance, I rent a lot so have a policy but if you don't take the policy they block €1250 on your credit card and make you 100% responsible, for the value of the car if it is stolen.

When I asked what about their own insurance and the fact that lots of people have had keys, they just shrugged and said this is the policy, take it or leave it

When I eventually saw the car I was appalled, lots of damage to the front doors and bumpers and internally dirty and stinking of cigarettes so I wasn't accepting the car, back off to the desk

Back at the desk response from manager, tough luck, we have no other cars to offer and his quote, for InterRent cars we only do a basic clean, there is no non-smoking policy in cars and all of the InterRent cars are in the same damaged condition, in fact while I was there 2 more customers came to complain about car condition

Called the rental company who contacted the company and I witnessed the call, again they repeated that for InterRent they only do a basic clean, smoking in cars is permitted, no alternate vehicle and tough they will allow cancellation

When the manager put the phone down he shrugged and proceeded to complain about me to another worker, in Spanish not knowing that i understood what he was saying about me, not nice and also tried to tell me that all rental companies allowed smoking in cars, not true

So fortunately the rental agency switched me to Firefly, a Hertz Group company, still have a fuel policy but if you return full they refund but they make a €20 admin fee. Only take a €200 deposit fee, fully insured for theft, the car was cheaper and better, a no smoking clean undamaged car and you could hear that their service seemed very good

So after 2 hours at the airport, 38 minutes on the phone I got a decent car, I am sure that a young family arriving form the UK just wouldn't have the fight, then another 40 minutes while I waited too cancel the contract because the manager would not deal with me

So apart from ranting and posting on here and posting on more forums what happens next, I have formally complained to the agency, InterRent and their parent Europcar, also I ran out of time but will be going back to complete a Spanish OMIC complaints form

I also plan when at the airport to take some photos of their fleet and publish them because there is a a lot of damaged cars in their bays
Now I am certain that some people will have good experiences with this company, perhaps he was having bad day, but if you want to be sworn at in Spanish, overcharged fuel, uninsured for theft and get a damaged car and inhale the remnants of smoke, because the car wasn't cleaned go to InterRent Murcia, a Europa Group Company who made me laugh where I saw their mission statement on their website

We are transparent : no sneaky prices, the price you see is the price you pay !
• We are friendly : we’ll always be happy to see you !
• We are generous : you‘ll always get a great price from us.
• We are incredibly easy to use: hiring a car has never been so simpler !