InterServer Reviews 2,417

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 359 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and outstanding customer support, highlighting the staff's professionalism, patience, and helpfulness. Many people appreciate the quick response times, noting that issues are resolved efficiently and effectively, often within a short period. However, some customers also mentioned occasional dissatisfaction with the website's user interface and processes, describing them as a little dated. A few other people also felt that the support could be slow at times, with some experiencing server downtime and difficulties getting timely assistance, particularly during off-hours.

What people talk about most

Service

Customers had positive experiences with service, often praising the quick and helpful support, with many... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent, responsive,... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness and efficiency. Many reviewers praised... See more

Response time

Clients share positive opinions on response times, with many praising the speed and efficiency of support.... See more

Website

Reviewers mention ambiguous feedback about website experiences. Many customers praise the lightning-fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with customer support, in particular with Sajan Samuel. Every query was answered super fast and all requests were implemented asap. Must add that these servers are great value fo... See more

Company replied

Rated 5 out of 5 stars

We run several small business sites on an InterServer VPS. When we needed to sort out how DirectAdmin mail worked across multiple domains, support explained things clearly and helped us through a us... See more

Company replied

Rated 5 out of 5 stars

I'm a new customer, but so far the support has been awesome. The UI and processes for some of the services is a little dated, but I'm enjoying the nostalgia as I've been doing this for 20 years. W... See more

Company replied

Rated 5 out of 5 stars

InterServer has been great for me. Their plans are very affordable and come with basically unlimited everything. Support is fast and consistently helpful—they respond quickly and actually solve... See more

Company replied


Company details

  1. Cloud Computing Service
  2. Email Service Provider
  3. Internet Service Provider
  4. Web Hosting Company

Written by the company

InterServer was established in April 1999 as a web presence provider. Over the years our company has expanded it's product line to include dedicated servers, colocation and managed services. In 2006 InterServer built out our own datacenter in Secaucus, New Jersey. With our exceptional service InterServer is the leading choice for many online operations today.

Interserver Web Hosting

Written by the company

Fast and friendly service
Discover the power of InterServer's all-inclusive web hosting plan with a special offer of just $2.50 for one month of service. Our feature-rich hosting includes ample storage, reliable performance, and 24/7 expert support. Whether you're new to web hosting or an experienced user, our user-friendly control panel makes managing your website a breeze. Join the InterServer family and experience the difference in hosting value and quality. Don't miss this limited-time opportunity to kickstart your online journey with us. Sign up today!

30 Day Money Back Gurantee

Interserver is a trusted hosting provider.

If you are not happy we will refund 100% of your payment on our web hosting service.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

ASP.NET hosting with small but important issues

I previously made a review on InterServer about the ASP.NET hosting, and I have better (kinda) opinions as customer for an ASP.NET hosting, the hosting itself is good for its price, but there's some details that I'm sure that it's crucial for some projets, I had everything configured correctly (and with the help from support), but I noticed that I see some downtimes each day, sometimes it takes 5 minutes, others takes up to 15 minutes (as far as I remember), one star taken.

Another thing is that to update the project to the hosting, I need to manually turn off the pool, and the upload times (not sure if it's the hosting or Visual Studio) takes some time, it needs at least 3 minutes to upload it, and this may be bad when you have to turn off the pool to upload it (because in my case, if I didn't turn off the pool it gives me an error), another star taken.

If InterServer can fix these issues of constantly getting small but lots of downtimes and be able to upload the application without turning the pool off, I may keep using it.

NOTE: I stopped using it on October 6th, 2025, as I'm really looking to use a hosting that works without issues, I had faith and trust in InterServer, but these problems, even if it's small problems, are important because they significantly affect for the projects I'm working on, plus, I also spend some for the pre-paid funds to keep the project running, but I just feel like it's not worth it and got like $123 unused funds/prepay.

October 3, 2025
Unprompted review
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Reply from InterServer

Hi Nicolás, we appreciate your detailed feedback and are sorry for the interruptions you experienced.

Rated 5 out of 5 stars

Exceptional Infra. provider.

Interserver.net are a exceptional infrastructure provider.

Highly competitive pricing & zero issues/downtime, aside from well notified short upgrade windows.

Tested across a 5 fleet on a 9 month test, plenty of useful ISOs allow out of band out of service edits.

Mid term node upgrades are easy to arrange & happen fast under a provider manager upgrade.

My only choice for cloud infra these days.

November 10, 2025
Unprompted review
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Reply from InterServer

Thanks, Alice-Xandra! We’re thrilled to hear you’ve had such a smooth and reliable experience with our infrastructure.

Rated 5 out of 5 stars

The availability of ready official who…

The availability of ready official who are there to help, immediate response and they are understanding

November 9, 2025
Unprompted review
InterServer logo

Reply from InterServer

Thanks, Oceanlink Xpress! We’re happy our team was there right away to assist and understand your needs.

Rated 5 out of 5 stars

Interserver is Awesome!

I've been an Interserver customer since March 2019, and overall, my experience has been very positive.
The server performance has been great, consistently delivering reliable service. While ticket support can take a little time to respond, the team is always nice and very helpful once they do get back to you. However, the phone support answers quickly and efficiently.
Resizing my server was a simple process. A notable highlight was when they recently helped me move my VPS between datacenters and ensured my legacy multi-year billing plan remained intact. They clearly prioritize their long-term customers.
Interserver offers solid performance and dedicated support that goes the extra mile.

November 8, 2025
Unprompted review
InterServer logo

Reply from InterServer

Thanks, JB! We truly appreciate your long-time trust and are glad our team could make your migration smooth and hassle-free.

Rated 5 out of 5 stars

the best service here with…

the best service here with interserver.net its really im here with this company from 2020 and the team so smart and they help if happen any issues even the CTO they work like one person and they smart and good family God bless them and thank you very much Anoop V

November 7, 2025
Unprompted review
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Reply from InterServer

Thanks, Carmen! We’re so happy you’ve been with us for years and appreciate your kind words for Anoop and the team.

Rated 2 out of 5 stars

The onboarding experience was not…

The onboarding experience was not smooth.

It has hard to be able to login via ssh to my server within minutes of buying. I'm used to top server providers which allow me to set password etc without contacting support.

This service heavily relies on contacting support so you are waiting a lot to access your purchase.

After testing a few options, we decided to not go with InterServer due to a rough onboarding experience.

November 5, 2025
Unprompted review
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Reply from InterServer

Thank you for your feedback. We have reviewed it internally and made the root password section more clear, that the password has been randomly generated, and is the root password for set up on a new order as well as added an easy ability to copy it to clipboard.

Rated 5 out of 5 stars

Had a minor problem with a closed port

Had a minor problem with a closed port. Opened a ticket with Prak and he had the matter resolved within 30 minutes. What more can a subscriber ask for?

November 3, 2025
Unprompted review
InterServer logo

Reply from InterServer

Thanks, Ryan! We’re glad Prak got it handled quickly—great to hear everything’s running smoothly again.

Rated 5 out of 5 stars

InterServer’s dedicated server is…

InterServer’s dedicated server is perfect for gaming super smooth and reliable. The support team is awesome, always quick to help. Big thanks to Nagendra for his great support! Highly recommend!

November 2, 2025
Unprompted review
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Reply from InterServer

Thanks, RM! We’re glad the server’s running great for your gaming and appreciate the shoutout to Nagendra.

Rated 5 out of 5 stars

Excellent support

They provide excellent support and respond quickly, which I really like and appreciate in any company.

November 1, 2025
Unprompted review
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Reply from InterServer

Thanks, Sandro! We’re happy you appreciate our quick and helpful support.

Rated 5 out of 5 stars

Reliable and Honest Hosting Service

Unlike many other hosting companies, they operate with diligence and integrity. I really appreciate their honest approach!

May 19, 2025
Unprompted review
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Reply from InterServer

Thanks, Kambiz! We truly appreciate your kind words and trust in our integrity.

Rated 5 out of 5 stars

Interserver tech team saved me

The tech team realized I needed help in renewing my free SSL because I’m not as knowledgeable as I should be for someone who has a VPS. I used to have a php consultant who could help me but he’s no longer available and I had to move for medical reasons and felt I was in deep trouble… but the Interserver tech support team quickly responded and saved me a lot of frustration and grief. I have been a client since early 2018. They are far superior to the prior two companies that I had used even though not as well known. My site is always running fast, the people care about clients, and I just want to say I’m very glad I’m an Interserver client.

October 29, 2025
Unprompted review
InterServer logo

Reply from InterServer

Thanks, Richard! We’re so glad our team could step in and make things easier for you. We truly appreciate your long-time trust and kind words.

Rated 5 out of 5 stars

Been With InterServer for Five Years

I'll make this short and sweet...

For several years, I had changed hosting service roughly every 8 months due to poor service and support. Then, I found InterServer! That was five years ago, and I'm still there. That should tell you everything you need to know.

October 29, 2025
Unprompted review
InterServer logo

Reply from InterServer

Thanks, Jen! We're glad our team could help and truly appreciate your kind words.

Rated 5 out of 5 stars

Timely and thorough support experience

Anzif responded to our support request in a timely manner and discovered that our database had mushroomed in size, causing the server to shutdown. They investigated further finding the source of problem and took steps to address the problem going forward to prevent it from reoccurring.

October 29, 2025
Unprompted review
InterServer logo

Reply from InterServer

Thanks, Ray! We’re glad Anzif got everything resolved and helped prevent future issues.

Rated 5 out of 5 stars

Reliable Service

I always love using VPS / Dedicated Servers from InterServer.net
High-performance and kind supports for all user experiences.
Especially, able to solve urgent / serious problems by contacting support.
Thanks InterServer.

October 28, 2024
Unprompted review
InterServer logo

Reply from InterServer

Thanks, Jan! We’re glad you’re enjoying the performance and that our team could help when it mattered most.

Rated 5 out of 5 stars

Tech Support 5 star

Interserver tech support is one of the best I have experienced as a website host provider. Tech savy Indians hard at work 24/7.

October 26, 2025
Unprompted review
InterServer logo

Reply from InterServer

Thanks, Veneedick! We’re glad you’ve had a great experience with our support team.

Rated 1 out of 5 stars

Do not use

Do not use, terrible support with no SLA. Data center outage today for 10+ hours. Lost so much business as a result. Go elsewhere where they actually have redundancy.

October 22, 2025
Unprompted review
InterServer logo

Reply from InterServer

Here is a link to our SLA. https://www.interserver.net/service-level-agreement.html

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