Interval International Reviews 140

After 20 Years of membership, we have decided to cancel our membership. My wife is a teacher and a university professor with very few weeks available to get away so we always book many months in advance to ensure availability of rooms. In February, we booked the week of July 31st at the Veranda Beach Resort in Sarasota. In May, we were advised that the resort was under partial renovations and the pool and spa were closed. We wanted to cancel, but were persuaded by Interval to keep it for lack of alternatives and that at least we could take advantage of the beach. Yesterday, we received an email from the resort management stating that the beaches were plagued with Red Tide toxicity and would also be closed. We explained the situation to Interval International, and asked for a cancellation and refund of the $209 we paid. This is now a Force Majeure issue of “Act of God” and proper ethical business practices would beckon full restitution of monies spent, especially to a long time member. Sadly and much to our dismay, Interval International did not see it this way. They gave us two choices. The first was to book an alternative week NOW for a week prior to December 15, 2021 for which there would be no charge. As I mentioned, we book very early because my wife’s career affords her very few weeks to choose from, and as it happens there was nothing available. Option 2 was to forego the $209 and book another week within a year and pay whatever fee applies at the time. Then there’s Option 3 - keep the Sarasota reservation, and risk infection and illness from the Red Tide toxins or stay cler of the beach. Did I mention the name of the resort w the Veranda Beach Resort? This, after 20 years of membership.

Bruce in customer service is angry, rude and unprofessional.

Absolute rip off no holiday places to go after paying another £124 to extend our dates, which is a voucher,
They would not let me speak to a supervisor or manager to get our money back
Do not exchange with interval as you will be very disappointed especially during Covid with no where to go due to lockdown

My own thoughts are that Interval International are not interested in dealing with their customers one iota. I have been waiting now for over 2 weeks for a response to my email enquiry and their helpline charges are an extortionate 6p a minute. There is no way of contacting them through Twitter or Facebook. I have a weeks holiday expiring on the 31/5/21 and ignoring the fact that I have not be ale to use it in the last year for Covid reasons my only option is to pay them to extend it (And this in itself is no guarantee). I really do not know what they do for their membership fees other than let you search their website for an exchange which rarely turns up any results so you have to give them money for them to alert you when there's a vacancy. It is no wonder timeshare has such a bad reputation.

Actually as a Marriott timeshare owner I used the "services" of Interval International through their website and very rarely interacted with them.
Since two years I started interacting more for various reasons, one being the either Marriott or Interval International (which is part of Marriott) messed up with my account. Not a nice experience and both customer services were not up to their job. Their computers landscape must be quite a nightmare ;-)
Anyway I have been calling Interval International a few times this year to plan vacations and use some gateways. With very few exception their service is abysmal. No added value at all. A simple waste of time and money to call them. Even their terrible Web application is better at providing some support. The human interaction is terribly slow and the seem to have exactly the same view on the inventory as a user facing the App on his phone or computer. Some are even arrogant (I wish they really record the conversation ... but I doubt it a bit .. definitely a great source for improvement). The only thing they are after is selling but not helping. Terrible culture. As the latest example in quite a series of disappointments: I was interested in a gateway in a specific resort and did not see availability for the time window that was ok for me. I called them. I explained the situation and gave some reasons for my specific requirement. The agent told me what I could see myself on the app. I asked if they had not better visiblity and the response was that for gateways they basically do nothing (except for the booking process which I can do more efficiently anyway). There was not the slightest move to help... not even was I told that using the app on the phone I could set up so called (very basic) alerts. Nada. Added to that an attitude. So it sums it up. No added value. I wonder in which situation they can actually add some value. Possibly only for cancelations? worst case scenario when there is nothing you can do by yourself and just have to call...
Not speaking about the value of the timeshares, the exchanges, etc... another topic. But Interval International... what A PAIN... or looking at it more positively: what a great company with SO MUCH room for improvement on all fronts. Stay away or stay with the app if you are with them.

I have a booking for July to Florida and we live in the UK. Due to CoVID I am unable to take my family. my son suffers from a rare Heart condition and is clinically extremely vulnerable to serious illness if he contracts COVID . Interval International have refused to cancel or change this booking at the moment.

IF IT WAS POSSIBLE TO GIVE LESS THAN ONE STAR I WOULD. STAY WELL CLEAR. This company is capitalizing from the current pandemic. I had two holidays booked in 2020 through interval international at a cost of 670 Euro (plus the cost of maintenance and taxes to my home resort). I received a resort certificate for the first cancelled holiday with an expiry date until Dec 21 which is unacceptable considering the nature of how exchanges work, with availability etc. The other upcoming trip also had to be canceled because of the current travel restrictions. I was advised by an interval rep in order to facilitate a date change on this trip I would have to renew my interval membership at an additional cost of 105 Euro my current membership expires in April 2021. I explained to the customer rep that the current membership was not used as I was unable to travel during the membership period due to Covid nor did I receive any services from interval international during this time. This company are price gouging and holding people to ransom to pay these fees in order to use their holidays that they have already paid for. Absolutely disgraceful in these already trying times.

They are totally not budging on any extensions due to COVID. You expire-you lose. Airlines bend over backwards to help and extend travel deadlines without any penalties. II is all about themselves, they know all the travel restrictions this past year and well that’s just too bad for us sucker customers.

Beware - retain customer money even though service not provided and hide behind the fact they are operating in the USA to defy statutory UK consumer service regulations

Booked a getaway rental) now cancelled by the resort due to closure. Interval are refusing a refund offering a credit only despite not offering the service saying that they purchased and resold the week from the resort. If the resort is closed, Interval can obtain a refund for non-provision of service so there is no reason why this cannot be forwarded back on to the customer who has not received the service either! Note that the UK government has even advised that consumers are not required to accept credits but interval are saying that because they are based in the USA 'it does not apply to them!''

Book direct with the resort for UK transactions to ensure that you are covered by UK consumer protections!!!!

Once credit is used, will not be booking ANY getaways with them again!!!!!!

The company promotes the SPREAD of COVID and is attempting to force clients to defy the rules against COVID.

They're using the pandemic to cash in on their clients inability to use their timeshares with a refusal to make any amendments.

Due to the nature of major restricted travel world wide for the last 9 months (example, the Canadian/US border has been closed), member points have been unable to be used.
Even in Canada, we've had federal and provincial level lockdowns. Some provinces/cities will not allow outside visitors. And the advisory notices surrounding COVID have been to NOT travel, and limit interactions with only immediate family.

I have points from 2018 that were banked and intended to be used with 2019s points for a great vacation in 2020. Those 2018 points are coming up for expiry, and the entire year of 2020 has been unable to be used for them due to travel restrictions.

Interval has advised me that's my problem. They're claim is that it's not their fault for COVID.

I was told that in order to not lose my points, I should just go ahead and book my vacation and defy the COVID restrictions (despite being physically unable to... as the border is literally closed and we wouldn't even be able to get to our intended destination).

The claim was that the resort is still open, therefore it's my problem and it's not their concern that I can't get their due to border closures.

Bravo for taking advantage of a pandemic and cashing in on others.

We received an accommodation certificate due to COVID and the restrictions were very unclear. Long story short our timeshare maintenance is over 900 and yet we’ve had to agree to stay in a sun standard property probably valued at 350 per week. Terrible service at this time. 5 weeks in the bank and I feel Interval should charge the fee when they have been successful with the desired exchange as in these times owners haven’t got 250 up front for exchange fees to receive 0.

Agreed to Accommodation Certificates to replace current bookings because of travel restrictions following Coronavirus outbreak. Just found out that you are not able to book an available resort on the normal exchange platform but you are given a very limited choice of dates and types of accommodation instead. When we agreed to go ahead with the certificates (otherwise you would have to cancel, lose your exchange fee then book again and pay again) none of this was mentioned. After being passed from one person to another and cut off 3 times, no one seems to know anything about this. It appears nowhere on the terms and conditions of the certificate and is totally misleading. I will not be renewing our membership in the future. I have remaining 4 Certificates to use before next September.

We have been using Internal International since 1999. Excellent customer service reps most of the times. However, in 21 years, very seldom, we have been able to book the resort that we want in the time window that we need. We have not been able to use several of our weeks because of that. Poor availability.
Many years we end up taking a resort because it is available, not because we wanted to stay in that area or resort.
We have been disappointed for many years.
Many of the resorts that we have used are of very good quality.

I've had both Interval and RCI memberships, and I like many features on Interval better, for example the hotel pricing is usually lower. They also give you the final price, unlike RCI that hides in the fine print the resort fees, or the fact that RCI plays games with their "Savings Dollars".

Interval also seems to have a bit higher quality properties. RCI may have more, but many are very questionable establishments.

The representatives on the phone seem to have more experience and are able to answer your questions truthfully, unlike the RCI reps who are always trying to sell you something.

I hope this helps you decide.