In The Tote Reviews 34

TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

Great item very good quality, had issue with FedEx which was resolved very quickly by sending a message to In the Tote. (Needed delivery date changing) (still delivered in wrong date but not your faul... See more

Rated 5 out of 5 stars

I bought a lovely bag of high quality exactly just as it was shown at the company’s page. I ordered from Greece and although the local customs clearance procedure was long and the fees expensive, I wo... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience with In The Tote! I ordered 4 (yes 4) of the Brigitte Large Woven Shoulder Bag’s by Melie Bianco - I am obsessed. The order came swiftly and packaged well, their customer s... See more

Company replied

Rated 5 out of 5 stars

I had had my eye on this lovely toy for a while and it did not disappoint! My pooch absolutely loves this toy - he gets excited every time I bring it out and it keeps him adequately occupied. It’s a l... See more

Company replied

Company details

  1. Handbags Shop

Written by the company

Premium handbags and pet carriers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

34 reviews

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Rated 4 out of 5 stars

Great item very good quality

Great item very good quality, had issue with FedEx which was resolved very quickly by sending a message to In the Tote. (Needed delivery date changing) (still delivered in wrong date but not your fault) great service thanks

June 17, 2024
Rated 5 out of 5 stars

Great website

Great website

June 14, 2024
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Reply from In The Tote

Julie, thank you! We hope you are enjoying your purchase - Katie x

Rated 5 out of 5 stars

Great quality product

I bought a lovely bag of high quality exactly just as it was shown at the company’s page. I ordered from Greece and although the local customs clearance procedure was long and the fees expensive, I would buy again! Thanks a lot!

June 18, 2024
Unprompted review
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Reply from In The Tote

Hi Clio, thank you for your review, we are glad to hear you love your new bag! International orders are occasionally subject to a customs charge which is out of our control, thank you for your understanding on this! - Katie x

Rated 5 out of 5 stars

Great experience

I’ve had a great experience with In The Tote! I ordered 4 (yes 4) of the Brigitte Large Woven Shoulder Bag’s by Melie Bianco - I am obsessed. The order came swiftly and packaged well, their customer service has been incredible. I would highly recommend.

March 15, 2024
Unprompted review
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Reply from In The Tote

Hi Danielle, thank you for your lovely review! We hope you are enjoying your collection of Brigitte bags! - Katie x

Rated 5 out of 5 stars

Fab bag

I ordered the Katherine oversized bag in espresso. The quality is perfect and such a good size! Very versatile- can be used for shopping/ beach/ day out/ holiday or even for work. Fits MacBook Air.

March 23, 2024
Unprompted review
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Reply from In The Tote

Hi Mrunmayi, thank you so much for your review, we hope you are enjoying your Katherine bag - Katie x

Rated 5 out of 5 stars

Speedy Service!

In the tote turned around my order in 3 days and was much quicker than expected.

February 29, 2024
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Reply from In The Tote

Thank you for your review! - Katie x

Rated 5 out of 5 stars

Super prompt responses from the owners…

Super prompt responses from the owners and incredibly speedy delivery. The bag arrived so beautifully packaged that it looked like it had come from a luxury boutique. Will definitely buy from here again. Many thanks.

February 22, 2024
Unprompted review
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Reply from In The Tote

Thank you for your lovely review - we hope to see you again soon! - Katie

Rated 1 out of 5 stars

I would strongly advise anyone to avoid…

I would strongly advise anyone to avoid ordering from this company. If you dare to open up your package, forget about returning it. I bought a dog carrier and it was not what I was expecting. I payed for a return with the labels and packaging all in the box, and they refused to give me my refund. You are simply better of ordering elsewhere. Good luck !

February 1, 2024
Unprompted review
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Reply from In The Tote

Hi Charles, we received two items returned from you, one of which was in unused condition and refunded the same day, the other had its tags torn off and outer packaging missing therefore we unfortunately had to refuse and ship this item back to you the same day.

We're sorry to hear you feel this way, however we did clearly state in our email to you before you made your return that we cannot issue a refund once tags have been torn, broken or removed and this is also noted in our returns policy.

Thank you for your feedback, Katie

Rated 5 out of 5 stars

Most amazing customer service I’ve ever…

Most amazing customer service I’ve ever received. Responded to my query quickly and set up a stock notification for me. Speedy service once I had placed my order.

January 12, 2024
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Reply from In The Tote

Hi Helen, thank you so much! We're glad to hear you're happy, Katie x

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good quality packaging that shows effort has been put in to this package, totally recommend and would buy from again.

January 9, 2024
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Reply from In The Tote

Thank you for your lovely review! We hope to see you again soon - Katie x

Rated 5 out of 5 stars

Great products

Great products, great prices, great service.

December 28, 2023
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Reply from In The Tote

Thank you Fran! Katie x

Rated 5 out of 5 stars

Super fast delivery + great quality

Super fast delivery, really great quality product! Have had my eye on some maxbone bits for a while and found a stunning jumper on Floof Dogs in their sale :) Will be shopping with you again!

January 1, 2024
Unprompted review
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Reply from In The Tote

We're happy you love your new jumper, Lu! Thank you for your lovely review :) - Katie x

Rated 5 out of 5 stars

Very smooth

Speedy delivery, excellent product, couldn’t be happier

December 31, 2023
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Reply from In The Tote

Thank you for your kind review Yuthika, we hope to see you again soon :) Katie x

Rated 5 out of 5 stars

I bought a lovely bag for Christmas

I bought a lovely bag for Christmas. The service was excellent- I received the bag the following day and the after service was very good. I highly recommend this company!

December 22, 2023
Unprompted review
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Reply from In The Tote

Hi Elizabeth, thank you so much and we hope to see you again soon! - Katie x

Rated 5 out of 5 stars

Excellent service

Excellent service from placing the order to answering questions and delivery. Thank you so much!

December 13, 2023
Unprompted review
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Reply from In The Tote

Thank you Vanessa! We hope to see you again soon - Katie x

Rated 5 out of 5 stars

Highly impressed by the service…

Highly impressed by the service received!
Excellent quality of the product ordered and super fast delivery. Thumbs up 👍🏽

December 6, 2023
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Reply from In The Tote

Thanks so much for your order and lovely review Maham! - Katie x

Rated 5 out of 5 stars

Great company to deal with.

Once again, couldn't be more pleased with a lovely harness and leash purchased from The Floof Dogs. At such a good price too. Just wish you would sell Cloud7. Can't find it anywhere in UK.

November 13, 2023
In The Tote logo

Reply from In The Tote

Thank you for your lovely words, and your recommendation! - Katie x

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