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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing scents and high quality, often noting how soft and smooth their skin feels after use. Many appreciate the eco-friendly and vegan aspects, as well as the plastic-free packaging. People also highlight the luxurious feel of items like body butter, which absorbs well without greasiness. However, some customers expressed dissatisfaction with the pricing of certain products, feeling they were too expensive. A few also mentioned issues with product availability and inconsistencies in the company's approach to fulfilling specific scent requests.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality and effectiveness. Many... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love this company - all of their products smell amazing and leave my skin so soft and smooth. But, most of all, I appreciate how the products come in plastic free packaging and are vegan, which is b... See more

Company replied

Rated 5 out of 5 stars

I ordered a few samples from here after seeing them on social media, and I’m now hooked! The body butter is so luxurious, it’s not at all greasy like most other lotions I’ve tried, it just soaks right... See more

Rated 5 out of 5 stars

Beautiful handmade soap with timely delivery (to jersey) and a small handwritten note of thanks with my order. Little personalised touches like this are really meaningful. Will be buying again and soo... See more

Company replied

Rated 5 out of 5 stars

I am a customer from the US. I specifically purchase items from Into The Eve due to the strict guidelines on what can and cannot be put into beauty products. I have found that Into The Eve has amazing... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

We are a a small company based in Melton Mowbray, Leicestershire in the UK. We make handmade vegan, cruelty free and palm oil free soap bars and other body products like organic body butters, whipped soaps (shaving cream), body polishes (exfoliating sugar scrubs), lip butters and lip polishes. Our handmade soap bars are made with a traditional cold processed method with my own recipe. Our mission is to show people, especially the younger generation that sustainable living can be FUN by adding colour and creating cool designs with our products. All of our packaging is plastic free (apart from the lids on our jars), even our stickers and shipping labels are biodegradable! We love to use social media to show how our products are made and show the behind the scenes. TikTok and Instagram are our main social media platforms.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I ordered a few samples from here after…

I ordered a few samples from here after seeing them on social media, and I’m now hooked! The body butter is so luxurious, it’s not at all greasy like most other lotions I’ve tried, it just soaks right in and smells amazing. My package arrived insanely quickly and even had some free samples inside. Have already put in a second order and I will definitely be a regular customer from now on.

May 15, 2026
Unprompted review
Rated 2 out of 5 stars

Expensive 🫰🏻

I love small businesses, and support them where I can, I just feel that this weekend's "mystery game" on tiktok has shown me how overpriced the company really is. I know there's overheads, staff wages, making a profit so you can keep doing what you love... But it's just not great. £28 for 3 travel size tins of body product and £15 for 3 wax melts is insane. That's £5 a wax melt!! For that I want the wax to be wrapped in gold! Jesus Christ. No wonder your idea didn't go to plan, because you're charging insane prices to customers for them to not be able to choose their own scents. Oh wait no, some of your 'favourite' customers do get to manifest what they want and you will swap some products, but the rest of us have to have what is chosen! And now it all hasn't sold as you expected you change up the game and we can now purchase the scents we want. You need to remember that we're in a cost of living crisis and these prices are insane. I have bought A LOT of your stuff, because I've had FOMO and didn't want to miss out on certain scents, but I've regretted most of the purchases because your products are that expensive. I will no longer be purchasing at these prices. Maybe look at reducing the costs a bit, and the volume of products that you offer. Insanity at its finest

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for an alternative to Lush

I was looking for an alternative to Lush products and found Into The Eve and I'm so happy I did! My package arrived super quick and the products were better than I had hoped for. I ordered during a promotion and received some samples which was very sweet! Will 100% be ordering again

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

The owner needs to learn how to speak…

The owner needs to learn how to speak to customers without becoming accusatory when clear evidence is presented a parcel has arrived at a different address. A shame their customer service doesn't reflect their products.

March 26, 2026
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Reply from Into The Eve

Thank you for your feedback.

We can confirm again that a full refund has been issued to conclude the financial aspect of this matter. While our records of the events differ from the account shared here, we remain committed to our customer-focused processes and high professional standards.

This situation has been escalated to the appropriate authorities for formal review. - Zoe

Rated 5 out of 5 stars

Sherbet Lemon

Was very excited to see my favourite was back so ordered both the lemon sherbet sugar scrub and foaming scrub. The icing on the cake would be to have the same scent in a body butter -please?😊

March 30, 2026
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Reply from Into The Eve

Hi Wendy! We did have the body butters in stock, they got snatched up really quick! I'm sorry you weren't able to get one its such a wonderful scent. If you want more frequent updates on the products we have in stock that are coming back in BBPD I would suggest to join our community page if you haven't yet! Over there you will get most of the updates and won't miss out on anything in the future! - Lina

Rated 5 out of 5 stars

Always great service

Always great service! Helpful and friendly staff if you have a query.

February 24, 2026
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Reply from Into The Eve

Hi Sarah, I'm so happy to hear that! Thank you for the kind words. - Lina

Rated 5 out of 5 stars

Customer service at Into the Eve is simply the BEST …

Customer service at Into the Eve is like no other they pride themselves in caring for their customers from the products they hand made with only the best natural ingredients to the packaging to your face when uou open them for the first time to the way the products make you feel and the results they give you to being there after for a chat about how you love it and they really do listen and take action on what their customers "friends" really want and need amazing for a small family run company only 5 years old 😀

February 24, 2026
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Reply from Into The Eve

Hi Sam, thank you so much for such kind words! We love any and all feedback from any of our customers just like yourself and Charlotte. Always improving and innovating our products for you guys makes us so proud. Without lovely customers like you we wouldn't have such a wonderful and loving community as ITE is today!

Rated 5 out of 5 stars

Returning customer for great products

I am a returning customer for some of my favourite products. I got the the whipped soap in a range of scents and love them all 🙂

January 27, 2026
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Reply from Into The Eve

Hi Hayley we love seeing all our customers coming back for more! It means we're doing something right! I hope you're enjoying all your goodies and thank you for the kind review! - Lina

Rated 5 out of 5 stars

Always great service

Always great service, and excellent products. I tried the new shampoo bars this time and I am so impressed ! Definitely recommend

November 25, 2025
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Reply from Into The Eve

I'm so happy to hear that Kristie! I can't wait to hear everyone's thoughts on the Shampoo & Conditioner bars coming through! Its a real full circle moment for ITE and we couldn't be happier! - Lina

Rated 5 out of 5 stars

I am a customer from the US and plan on being a customer for life :-)

I am a customer from the US. I specifically purchase items from Into The Eve due to the strict guidelines on what can and cannot be put into beauty products. I have found that Into The Eve has amazing CLEAN and ECO-FRIENDLY products that work on the absolute most sensitive skin. I just have not been able to find anything like that here in the US. Plus the scent profiles that are put out are amazing. And the fact that they offer a Naked line, sent and dye free, as part of their core collection is absolutely outstanding. I will be a customer for life.

November 26, 2025
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Reply from Into The Eve

Awww Jenni! Honestly the Naked Range is a must have! Of course all our products are sensitive skin friendly, vegan, eco conscious and hand made for sensitive skin but the Naked range just goes that extra mile making sure that those with super sensitive skin have a place in our community as well. Thank you for such kind words! - Lina

Rated 5 out of 5 stars

Kind to skin products

Kind to skin products. Everything smells amazing and team always helpful

November 25, 2025
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Reply from Into The Eve

Thank you Vicky! Our goal is always to provide fun and high quality products for those with sensitive skin and to provide the best service for our lovely customers like yourself! - Lina

Rated 5 out of 5 stars

Arrived quickly and in perfect…

Arrived quickly and in perfect condition! Quality and fragrance amazing as always!

October 29, 2025
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Reply from Into The Eve

That's so wonderful to hear Emma! Enjoy your goodies! - Lina

Rated 5 out of 5 stars

Amazing quality - fab products!

I absolutely love Into The Eve and all their products, always such good quality and amazing for your skin, leaving you smelling amazing every time!

October 26, 2025
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Reply from Into The Eve

We're so happy that you love our products it means so much Corin! - Lina

Rated 5 out of 5 stars

What i have been looking for

I have severe eczema and i have been looking for a soap to clean my face and the commercial ones were too harsh for my skin and i saw this brand in a popup store in the highcross and i thought lets give it a try and i brought the naked whipped soap which has multiple uses and my face is so much smoother so i have purchased 2 more tins

October 5, 2025
Unprompted review
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Reply from Into The Eve

Sunny we are thrilled you've finally found a product that works for you! All our products are made with sensitive skin in mind with natural ingredients that so good for your skin. If you haven't tried it already I really recommend Oat & Milk soap bar for eczema and any other dry skin conditions! Thank you so much for your feedback! - Lina

Rated 5 out of 5 stars

Quick delivery

Quick delivery, easy to order

September 28, 2025
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Reply from Into The Eve

We're so happy that you think so! Enjoy all your goodies! - Lina

Rated 5 out of 5 stars

Into The Eve is amazing! 🌸

Into The Eve is an amazing company. And i love being able to support a local business. They are Vegan, Cruelty Free and Eco Conscious. They make all their products from scratch with the finest ingrediants.

They are very customer driven. I love being part of the community they’ve built. It really does feel like family. We all look forward to chatting on the Tik Tok lives. And we have a community page on Facebook where we can all share our love for the company and the products. Through this we also get sneak peaks of upcoming releases and are able to get involved with ideas like new fragrances and product names.

I highly recommend you check out this company.

October 4, 2025
Unprompted review
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Reply from Into The Eve

Thank you so much Ellie, your ongoing support is always appreciated! -Zoe

Rated 5 out of 5 stars

Whipped soaps

Beautiful whipped soaps leaving your skin silky smooth and the smells are divine. Love these products particularly the whipped soaps.

September 25, 2025
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Reply from Into The Eve

Thank you so much! - Zoe

Rated 5 out of 5 stars

Amazing company

Amazing company, beautiful products, leaves my skin feeling soft, clean and nourished. Care taken to deliver products in A* condition. Fast delivery. Great collection of scents and products to choose from. I can’t rave about ITE enough.

August 25, 2025
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Reply from Into The Eve

This is amazing - THANK YOU!!! - Zoe

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