Tiffany F. was a godsend! 10+++ starts if I could give them. We were struggling with another service for over 3 months and getting nowhere because of bad or no communication. I made one call to In... See more
Company replied
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Review summary
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Daniel Singleton was amazing. He was very knowledgeable and took the initiative to call companies and compare prices and got me the best price and close location to get my interlock installed. With hi... See more
Company replied
Tiffany was super! She was able to find my account that I had set up a year ago waiting for court and was able to even give me a better monthly rate rhan before with free installation. She also connec... See more
Company replied
Carlos was transparent in giving us the estimate of everything individually and telling us what we were ultimately going to pay by weekly and monthly. He set us up for the installation quickly. All ar... See more
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Company details
About Intoxalock
Written by the company
Intoxalock is a national leading provider of ignition interlock devices, with over 25 years of expertise in the field. With over 2,600 locations, we are committed to making the process easy and convenient for clients to get back on the road after an alcohol related traffic conviction.
Our devices are in use in all 50 states and are certified to meet state regulations in 43 states.
Intoxalock's core value is to provide excellent 24/7 support to customers through their ignition interlock journey. We're here to be your partner through the process.
Our devices are in use in all 50 states and are certified to meet state regulations in 43 states.
Intoxalock's core value is to provide excellent 24/7 support to customers through their ignition interlock journey. We're here to be your partner through the process.
Written by the company
Contact info
12421 Meredith Dr, Suite 100, 50323, Urbandale, United States
- (833) 210-4463
- Reviews@Intoxalock.com
- intoxalock.com
4.4
Excellent
81K reviews
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Reply from Intoxalock
Vicki,
We are so pleased to hear that our team member was incredibly welcoming and made you feel completely at ease during your call. We truly appreciate you taking the time to share your wonderful feedback with us!
Reply from Intoxalock
Antonio,
We are so pleased to hear that you found the information clear, direct, and helpful. We truly appreciate you taking the time to share your wonderful feedback with us!
Long time getting someone one the phone…
Long time getting someone one the phone and a glitchy device that had to be reinstalled
October 27, 2026
Reply from Intoxalock
CELESTE,
We thank you for your feedback.
Great Experience!
From the start I was given the information I needed. There wasn't any fluff (suggestive sales/pressure to buy), just the stuff you need to know and what they offer. I would recommend the company to anyone else going through a similar situation.
October 29, 2026
Reply from Intoxalock
We are so pleased to hear that you found the information clear, direct, and helpful. We truly appreciate you taking the time to share your wonderful feedback with us!
Reply from Intoxalock
Mark,
We appreciate your feedback. We're so glad to hear that our team was kind and helpful, and we value your positive experience with us.
The gentleman I talked to was…
The gentleman I talked to was phenomenal. He really took his time, and we're going through a pretty tough time as people. He didn't treat me as a number, went above and beyond, and I'm sure you can have the call reviewed.
Please let him know that not only did he know his stuff, but he knew it. I really appreciated his customer service and servant leadership. He's a special one. Please keep him.
October 27, 2026
Reply from Intoxalock
We are so pleased to hear that you found the information clear, direct, and helpful. We truly appreciate you taking the time to share your wonderful feedback with us!
Meem Hak was very professional
Meem Hak was very professional, made the install process very easy for me and was quick in getting the information i needed and scheduling process. thanks!
October 30, 2026
Unprompted review
Reply from Intoxalock
We are so pleased to hear that you found the information clear, direct, and helpful. We truly appreciate you taking the time to share your wonderful feedback with us!
Great service was very smooth and…
Great service was very smooth and detailed, even help me get connected with a insurance company that help me save money
October 30, 2026
Reply from Intoxalock
We are so pleased to hear that you found the information clear, direct, and helpful. We truly appreciate you taking the time to share your wonderful feedback with us!
Reply from Intoxalock
We are so pleased to hear that you found the information clear, direct, and helpful. We truly appreciate you taking the time to share your wonderful feedback with us!
Reply from Intoxalock
Lou Dogg,
Thank you for your feedback.
James the installation technician was…
James the installation technician was fast and extremely helpful with the information and usage of the equipment.
October 26, 2026
Reply from Intoxalock
We are so pleased to hear that you found the information clear, direct, and helpful. We truly appreciate you taking the time to share your wonderful feedback with us!
Great Experience!
Patrick is a great customer service rep! He was so helpful with all the information, the process, he made it easy and understandable, and stayed on top of important tasks. I appreciate him working with me to get this done.
October 29, 2026
Reply from Intoxalock
Taylor,
We're so pleased to hear that our representative was highly informative, organized, and made the entire process clear and straightforward for you. We truly appreciate your positive feedback about their dedicated support and assistance!
Got through right away on the phone
Got through right away on the phone, representative spoke English, very kind, no hassle, answered all my questions
October 29, 2026
Reply from Intoxalock
We're so pleased to hear that our representative was highly informative, organized, and made the entire process clear and straightforward for you. We truly appreciate your positive feedback about their dedicated support and assistance!
Reply from Intoxalock
We're so pleased to hear that our representative was highly informative, organized, and made the entire process clear and straightforward for you. We truly appreciate your positive feedback about their dedicated support and assistance!
Very helpful and friendly.
October 29, 2026
Reply from Intoxalock
We're so pleased to hear that our representative was highly informative, organized, and made the entire process clear and straightforward for you. We truly appreciate your positive feedback about their dedicated support and assistance!
Very nice polite person assisted me…
Very nice polite person assisted me getting interlock started. Even set up my appointment to get put in my car. Not as much as I've been told
October 29, 2026
Reply from Intoxalock
We're so pleased to hear that our representative was highly informative, organized, and made the entire process clear and straightforward for you. We truly appreciate your positive feedback about their dedicated support and assistance!
Josh is amazing
Josh was very well at explaining the process.I appreciate his kindness.I hope you hire more staff like him
October 29, 2026
Reply from Intoxalock
We're so pleased to hear that our representative was highly informative, organized, and made the entire process clear and straightforward for you. We truly appreciate your positive feedback about their dedicated support and assistance!
The process of getting set up was very…
The process of getting set up was very simple. John was very friendly and a pleasure to talk with.
October 26, 2026
Reply from Intoxalock
We're so pleased to hear that our representative was highly informative, organized, and made the entire process clear and straightforward for you. We truly appreciate your positive feedback about their dedicated support and assistance!
I left work early to be home when the…
I left work early to be home when the tech was supposed to arrive at 5:00. At 5:30 the tech was still not here, so I had to call to find out what was going on. After being on hold for more than 10 minutes and having to call back, I was told that the tech was running behind from another job and would not make it today. No communication at all from the tech or the company to tell me this. I lost an hours pay because I had to leave work early. I was told that if I didn't show up or if I was late that there would be a fee, but it is OK for your tech not to show up or call. Now I have to be inconvenienced again and have to take time out of my day on Saturday to accommodate the techs schedule, but my time is completely over looked. A very unprofessional experience in my opinion.
October 26, 2026
Reply from Intoxalock
We appreciate your feedback
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