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Rated 5 out of 5 stars

I went in to collect a cap I bought online and ended up buying a Thom Krom tshirt and Thom Krom shorts. Nothing was too much trouble and I was also introduced to Past Tense, a label I haven;t heard of... See more

Company replied

Rated 3 out of 5 stars

I have passed Intro lots of time and also browsed their web page but never visited before. I was looking for a pair of trainers but have some very specifc requirements. They were very helpful and I c... See more

Company replied

Rated 5 out of 5 stars

I had a truly great experience—the service was prompt, courteous, and professional throughout. Every step of the process was smooth and clearly communicated, and I felt well supported from start to fi... See more

Company replied

Rated 5 out of 5 stars

The chat function and personnel on the other end on the site are very helpful. The shipping policy wasn't the most clear at first. Next time I will attempt to specify before completing the order. Grea... See more

Company replied

Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Fashion Designer

About INTRO

Written by the company

We are an independent, multi-brand menswear boutique based on Deansgate in the heart of Manchester city centre. Established in 1990, we are the city's longest-standing store of its genre.

At INTRO we strive to bring our customers high-end, contemporary menswear brands standing at the very forefront of fashion. Our unique collections are personally sourced and hand-picked from all over the globe to maintain our reputation for exceptional quality, unique design and exclusive brands.

With over 30 years in business and proven expertise in our industry, we pride ourselves on being able to deliver exceptional customer service and a personalised in-store experience.

After launching our website in 2008, we have been able to open up our customer base to now include the whole of the UK, Europe and the rest of the world. VISIT OUR WEBSITE SHOP NEW IN CONTACT US


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

42 reviews

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Hasn’t replied to negative reviews

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