INTRO Travel Reviews 662

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional leadership, enthusiasm, and ability to make tours enjoyable and well-organized. Many highlight the guides' extensive knowledge of locations and cultures, their attentiveness to individual needs, and their talent for fostering a positive group atmosphere. People frequently mention that the holidays offered a diverse range of activities and experiences, with well-planned itineraries that balanced iconic sights with hidden gems. The seamless user experience, from smooth transport to efficient problem-solving, also contributed to highly satisfying trips. However, some people were dissatisfied with the service, reporting that a significant portion of their trip was a "complete waste" due to a lack of engaging activities. These customers felt that efforts to arrange alternative activities were weak and resulted in last-minute, unsuitable options. One reviewer also mentioned feeling isolated from their group despite attempts to connect.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, enthusiasm, and organizational... See more

Holidays

Reviewers express great satisfaction with their holidays, often describing them as "trips of a lifetime."... See more

Location

Clients share positive opinions on location, consistently praising the beautiful and well-chosen places... See more

Service

Customers consistently note positive experiences with service, highlighting well-organized tours and... See more

User experience

Users describe positive interactions with user experience. Many customers highlight the excellent... See more

Based on these reviews

Rated 5 out of 5 stars

Just finished my Epic Asia Tour all three of my group leaders were amazing and an absolute pleasure to spend 38 days with.Shoutout to Maddie Church, Dani Lifford and Logan Simons. All have made the to... See more

Company replied

Rated 5 out of 5 stars

Liam Brodigan is an unbelievable guide, Intro are very lucky to have him on board. He offered the perfect blend of support, encouragement, guidance and friendliness. Somehow he managed to be our m... See more

Company replied

Rated 5 out of 5 stars

Just finished the South Island New Zealand tour, had the best time. Lauren always made everyone was happy and knew what we were doing. We are staying for an extra week now and she gave us lots of reco... See more

Company replied

Rated 5 out of 5 stars

Just had the best time in Japan being introduced to the country by our extraordinary guide Izzy. Loved the hostel style of travel which is not typically my thing. Izzy was very knowledgeable about... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Welcome to INTRO Travel. A group tour, but so much more. Connect with the world. Dive in to different cultures. Eat your heart out. Meet new people. Make a difference. Live a life less ordinary. As small group adventure travel experts, our passion for authentic, responsible and life changing travel experiences is what sets us apart from the rest. With us, you’ll travel with friends, leave as family, and see the world in a way you never thought possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

662 reviews

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Rated 5 out of 5 stars

INTRO TRAVEL CAMBODIA

Had a great time with intro travel on the Cambodia tour! Such a great country such a good tour. Our tour guide was Seyha and he really made the trip what it was. He brought amazing energy from day 1. He's knowledge and love for his country was contagious, genuinely going to miss him, what eva they are paying him its not enough 😅 the Intro trip itself had a pace with 2 nights stay at each location. It had a great balance of activities/tours, drinking (if ur into that) and your own chill time, Seyah had heaps of recommendations of things to do in your free time if you didnt want to shop or laze around. I'd highly recommend this trip.

November 6, 2025
Unprompted review
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Reply from INTRO Travel

Thanks Ashley! We’re so glad you had an amazing time in Cambodia and that Seyha made it such a memorable experience 🇰🇭 His passion and energy really shine through. Appreciate the awesome feedback and recommendation!

Warm regards,
The INTRO Travel Team

Rated 5 out of 5 stars

SEYHA!

Just finished the 10 day Cambodia Intro tour with the iconic SEYHA!! Literally the best. He cares so deeply about all his group members, and is so passionate about showing us the real side of Cambodia, all the history and culture, even when it is hard hitting stuff and difficult for him to share. He goes above and beyond to make sure everyone feels welcome and is the reason all of us felt so safe and comfortable to be ourselves! AND brings the energy every damn day. We miss you already Seyha 🫶🏼🫶🏼 couldn’t have asked for a better tour with Intro ☺️

November 6, 2025
Unprompted review
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Reply from INTRO Travel

Thanks Claire! We’re thrilled you had such a meaningful trip in Cambodia and that Seyha made it unforgettable with his passion and energy 🇰🇭🫶🏼 He’ll be so happy to read your kind words.

All the best,
The INTRO Travel Team

Rated 5 out of 5 stars

17 day NZ

Just finished the 17day NZ tour and it was incredible from start to finish, we had Lauren as our group leader and she provided us with all the information we needed and has also become a great friend throughout the trip I can’t fault the experience.

October 31, 2025
Unprompted review
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Reply from INTRO Travel

Thanks for the review Maia! We’re so glad you had an incredible time in New Zealand and that Lauren made the experience so smooth and enjoyable 🇳🇿✨ Great to hear the trip left such a lasting impression.

Kind regards,
The INTRO Travel Team

Rated 5 out of 5 stars

I just finished my New Zealand (South…

I just finished my New Zealand (South Island) tour, and I had the absolute best time. My group leader Lauren made sure to include everyone and made everything so much fun. Made some great friends as well <3

November 8, 2025
Unprompted review
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Reply from INTRO Travel

Thanks Elisabeth! We’re so happy you had such a great time exploring New Zealand and that Lauren made it even better 🇳🇿💚 Love that you came home with amazing memories and new friends too!

Kind regards,
The INTRO Travel Team

Rated 5 out of 5 stars

I absolutely loved my Intro trip to…

I absolutely loved my Intro trip to Cambodia. Such a great itinerary for a stunning country. Going into the trip I didn’t know much about Cambodia so didn’t know what to expect but coming out of it I have learnt so much and feel experienced what makes the country great. Seyha, our guide, was incredible - such great vibes and energy. The trip would not be the same without him and I am extremely grateful.

November 6, 2025
Unprompted review
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Reply from INTRO Travel

Thanks Lauren! We’re so glad you loved your time in Cambodia and that Seyha made the experience so special 🇰🇭 It’s amazing to hear how much you learned and connected with the country along the way.

Warm regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Amazing Bali intro 12

It was an amazing trip with a lot of different experiences and activities. Violetta was a fantastic group leader with a lot of expirience and she took care of everyone. We loved it!

November 15, 2025
Unprompted review
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Reply from INTRO Travel

Hey Marie! We’re so glad you had such an amazing time in Bali and that Violetta made it even more special 🇮🇩✨ Hope to see you again soon!

All the best,
The INTRO Travel Team

Rated 5 out of 5 stars

Time of my life

Where do we even begin? From the moment we landed in Thailand, Maddie set the tone — equal parts tour guide, hype person, and honorary family member. Somehow, she managed to keep us all organised and vibing at the same time.

Whether it was early morning adventures, late-night laughs, or those legendary dance moves that could make even the tuk-tuk drivers stop and stare, Maddie brought pure energy, kindness, and fun to every moment.
She looked after us like family — making sure everyone felt included, safe, and seen (even during our more questionable karaoke choices). Always approachable, always smiling, always ready to turn an ordinary moment into a core memory.
Honestly, if group leaders were rated in stars, Maddie would break the system. 10/10. Five stars. Gold medal in good vibes. 🏅💃🇹🇭
Thanks for making Thailand unforgettable — not just for the places we saw, but for the person who guided us through them. You’re brilliant, Maddie — keep shining and keep dancing! 💛

November 1, 2025
Unprompted review
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Reply from INTRO Travel

Wow Eleni, what an incredible review! We’re so thrilled to hear how much you loved your Thailand trip and that Maddie brought so much joy, care, and good energy to every moment. Sounds like an unforgettable experience all around.

Kind regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Our tour leader Maddie completely made…

Our tour leader Maddie completely made our experience she was absolutely brilliant- the energy she bought was amazing. She is a complete natural at her job, was really inclusive and made everyone feel very welcome.

We also had Tanya as our local guide she was brilliant aswell, always ensured we got a good picture and was great fun! She knew lots of local facts and was always open to answer lots of questions!

November 1, 2025
Unprompted review
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Reply from INTRO Travel

Thanks Megan! We’re so happy you had such a great experience and that Maddie and Tanya made it so fun and welcoming 🇹🇭 Sounds like the perfect mix of energy, care, and local knowledge.

All the best,
The INTRO Travel Team

Rated 5 out of 5 stars

13 Day Japan Trip

Just came back from my 13 Days Japan Trip and miss it already! This was my first group travel experience and it couldn't have been better - loved the group, the itinerary was amazing and seeing Japan was just a dream coming true! Our group leader Lachie made this trip just perfect - huge knowledge about the culture, amazing recommendations for food and free time, and always had an open ear! It was so much fun and I can only recommend booking a trip with Intro!

October 25, 2025
Unprompted review
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Reply from INTRO Travel

That’s amazing to hear, Maxine! Sounds like your first group trip was an absolute dream and we’re so glad you got to experience Japan with Lachie leading the way. Thanks for the lovely feedback and recommendation!

Kind Regards,
The Intro Travel Team

Rated 5 out of 5 stars

Cambodia is a recommendation good vibes…

Cambodia is a recommendation good vibes best beaches to relax not to many tourists
I booked it with intro so i can just enjoy my travels without worrying i forgotten something or took the wrong train or bus or destination also to meet new people likewise

October 25, 2025
Unprompted review
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Reply from INTRO Travel

Thanks Fien! Love hearing that you enjoyed Cambodia and all the good vibes. It’s such a beautiful place to relax and explore, and we’re so glad we could make your travels easy and stress free.

Kind Regards,
The Intro Travel Team

Rated 5 out of 5 stars

Great trip

The trip was great as we were able to see lots of different areas of the country, and experience the different culture. The group leaders were also very friendly and helpful with any question we had

October 23, 2025
Unprompted review
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Reply from INTRO Travel

Hey Jane! We appreciate your feedback.

We’re so happy you enjoyed exploring the country and that the group leaders made your experience even better. Hope to welcome you back soon!

Kind regards,
The INTRO Travel team

Rated 5 out of 5 stars

Sri Lanka trip

Really great trip, great to see so many different areas and learn about the local culture. Guides were so helpful and had great knowledge of the country

October 23, 2025
Unprompted review
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Reply from INTRO Travel

Hey Emma!

We’re glad you enjoyed your time in Sri Lanka and that the guides helped make the trip so interesting and memorable.

Kind regards,
The INTRO Travel team

Rated 5 out of 5 stars

28 Days East Coast of Australia

Had the best 28 days exploring the East Coast of Australia! Mia made the trip unforgettable, going above and beyond to make sure the whole group was happy and enjoying every moment of the tour. She was the best tour leader, and I have come away with a a bunch of new friends because of it. Couldn’t of asked for anything more, loved every second. I feel sorry for anyone who doesn’t get to experience a trip with Mia.

October 8, 2025
Unprompted review
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Reply from INTRO Travel

Great to read your feedback, Dani!

We’re so happy you loved exploring Australia and that Mia made the trip so special. Sounds like an incredible experience with an amazing group.

Kind regards,
The INTRO Travel team

Rated 5 out of 5 stars

India Tour

Dev has been the best guide and made India such a memorable experience..nothing has been too much trouble. Dev went above and beyond each day to make sure the group had everything needed and were having a great time. Data, was very informative and made the educational side of the trip really interesting. He really knows the depth and history and explained it well, taking you on an epic journey.

As my first Intro tour I have been blown away by the accommodation, the food and the Tour guides and of course my amazing travel group

October 19, 2025
Unprompted review
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Reply from INTRO Travel

Thanks for the lovely review, Debi!

We’re so happy your first Intro tour was such a great experience and that Dev and Data made it so special. Wonderful to hear you enjoyed the food, accommodation, and group too.

Kind regards,
The INTRO Travel team

Rated 5 out of 5 stars

The group leader Dev and tour guide Data are what made the trip!

The group leader Dev and tour guide Data were what made the trip great. They are so accommodating and friendly - any issues we had they were there to help straight away so we felt constantly safe and reassured. There were a range of activities and things to do whilst still having a few hours of chill time almost every day to reset. There were some things we were unable to do eg the desert due to government rules but that was of course out of our control. Both Dev and Data did as much as they could to find other activities to keep us busy. The intro travel made India very special for me and it was great to meet some wonderful people in the group too.

October 19, 2025
Unprompted review
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Reply from INTRO Travel

Thanks for sharing your experience, Rebecca!

We’re so happy you had such a great time in India and that Dev and Data made the trip so enjoyable. It’s great to hear you felt supported and safe throughout while still having time to relax and explore.

Kind regards,
The INTRO Travel team

Rated 5 out of 5 stars

The perfect blend of colour, chaos, and culture

Another excellent tour from Intro Travel - Dev was amazing throughout and provided laughs, enthusiasm, knowledge, and a sense of comfort in hectic times. The tour itself was the perfect blend of colour, chaos, and culture - an explosion of sights, sounds and smells to test your senses. As always, the group were great and every person involved in the tour (guides, vendors, drivers, etc.) could not have been nicer. Thanks for helping to make some amazing memories!

October 30, 2025
Unprompted review
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Reply from INTRO Travel

Hey Paul!

We’re so glad you enjoyed the India tour and that Dev helped make it such a fun and memorable experience. Sounds like the perfect mix of energy, culture, and connection.

Kind regards,
The INTRO Travel team

Rated 5 out of 5 stars

A fantastic whistle stop tour of India

This is our 6th intro tour and it has a topped them all so far! We love intro tours as the group always has a similar vibe and comments so quickly. They also include everything which means you don’t have to worry about paying for extra activities along the way.

This tour is a fantastic whistle stop journey across Northern India! India is a chaotic place so was so nice to experience it fully without having to worry about the admin of organising everything, safety or getting ripped off. Fabulous accommodation and lots of activities that felt authentic, local and very thoughtful rather than just the standard tourist traps. This is definitely not a “party trip” and you cover a lot of ground so there’s quite a lot of early mornings and long journeys - but if you want a cultural experience (which is still full of energy and fun), then it’s right for you.

Dev, our group leader, was just incredible, arguably the best group leader we’ve had, He was kind, fun and flexed to the needs of the group. He knew how to raise the energy, showed us spots we’d never have found on our own and absolutely made every minute of this experience for all of us. We also had a local guide with us at all times who was fabulous and super informative (and always provided us with the fastest Indian treats along the way!)

Would definitely recommend to anyone who wanted to have an authentic but very fun introduction to such a beautiful country.

October 19, 2025
Unprompted review
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Reply from INTRO Travel

Really appreciate your detailed review, Samuel!

We’re thrilled to hear your India trip topped the list and that Dev made it such a standout experience. Great to know you enjoyed the authentic activities, amazing accommodation, and smooth organisation along the way.

Kind regards,
The INTRO Travel team

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! Dev was great, he had so much knowledge about the country and culture! Felt very lucky to have him as a tour guide, he made the trip fun and I was also lucky to have a great group! Dev and data made my experience the best, I got to learn so much- thanks for the great trip
Dev and data went out of their way to help everyone in the group with anything they needed , very accomodating!
One thing that dev did that past group tours haven’t done was switching room mates every time we went to a new accomodation and I found it works much better! It’s a good way to get to know everyone on a better level!

October 19, 2025
Unprompted review
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Reply from INTRO Travel

Lovely to read your feedback, Paige!

We’re so glad you had such a great experience in India and that Dev and Data made it so memorable. It’s great to hear you enjoyed their approach and that the group connected so well.

Kind regards,
The INTRO Travel team

Rated 5 out of 5 stars

Unforgettable experience

I had the best time on the Intro India tour. Everything is so well thought out and planned - from the hotels and the stops on the long coach journeys. Dev and Data couldn’t have been more accommodating to everyone’s individual needs and always ensured that everyone was okay. It felt more like travelling with a group of friends who had known each other for ever! Everyone felt included and listened too. The locations we stopped at were stunning but the best part was the hotels we stayed in - or should I say Palaces!
I am confident that when I travel with Intro again everything will be well planned and the accommodation is of a high standard. Thank you to everyone at intro and to Dev especially for being the best tour guide ever!

October 30, 2025
Unprompted review
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Reply from INTRO Travel

So glad to hear you had such a great time, Chloe!

We’re thrilled you enjoyed your India trip and that Dev and Data made it so special. It’s great to know the group felt connected and that the hotels and itinerary stood out.

Kind regards,
The INTRO Travel team

Rated 5 out of 5 stars

Highly recommended, I had the best time!

I did the 9 day North Island Tour. The itinerary is very well thought through and the accommodations were perfect for our group, I don’t normally enjoy staying in hostels but when everyone in the room is a new friend it’s great. The optional activities were so much fun and there was no pressure at all to join everything. The best part was our guide Niamh, she’s so down to earth, makes sure everyone is included and having a good time and she just has a great nature. I hope to have her as a guide in the future. I love the support Intro gives for people on a working holiday visa in NZ as well, not many companies seem to offer this and it’s really invaluable!

October 20, 2025
Unprompted review
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Reply from INTRO Travel

Really appreciate your review, Danielle!

We’re so glad you had an amazing time in New Zealand and that Niamh helped make the trip so memorable. Great to hear you loved the itinerary and the extra support for working holiday travellers.

Kind regards,
The INTRO Travel team

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