Invicta Watch Stores Reviews 

411
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 185 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced significant delays in receiving orders, often much longer than advertised shipping times, even with expedited delivery. Many also reported extremely poor customer service, characterized by unresponsiveness, lack of communication, and inability to resolve issues, with some orders not shipping or being lost. However, some customers were satisfied with the products, praising their design and quality. A few others noted on-time or improved delivery, with items arriving well-packaged. Despite this, a recurring concern was product durability, with watches arriving non-functional or breaking after purchase.

What people talk about most

Product

Clients share ambiguous opinions on product quality and reliability, with many expressing disappointment.... See more

Order

People report negative experiences with order processing and delivery, often citing significant delays and a... See more

Delivery service

Consumers find delivery service to be ambiguous, with many expressing significant dissatisfaction due to... See more

Customer service

Reviewers mention negative feedback about customer service, with many reporting horrible experiences and... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising the product as amazing,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Order took weeks to arrive and my attempts to contact service was less than helpful…first time I actually spoke to someone it was about the 30% discount that wasn’t applicable to my order (that was t... See more

Rated 3 out of 5 stars

It took way too long to get my order I had to contact shop to make sure it came. I've ordered several watches from Invicta and I'm not sure I will be ordering anymore. It was close to 3 months before... See more

Rated 3 out of 5 stars

I love Invicta, I have 12 of their watches. On this order I placed it on Feb 8th thinking that for sure the watches would be arriving before I left for New Orlans on March 4th for my sister's 60th bir... See more

Rated 3 out of 5 stars

It took so long to get my watches. I thought that the watches I ordered would come all together. And I still have some orders that I haven't received yet.


Company details

  1. Watch Store

Written by the company

Invicta is a fast growing watch brand, and is considered by collectors and enthusiasts to be a market leader in innovation and creativity. Explore an impressive selection of timepieces spanning 30 diverse collections, and a wide use of exotic materials such as: meteorite, abalone, titanium, and carbon fiber. Invicta also offers collections from the worlds of Disney, Marvel, DC Comics, Star Wars, and the NFL.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

411 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(411)

191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I will be honest

I will be honest ! I'm very happy with the products and pricing. I have been for years. Shipping time is my only complaint. I tend to order elsewhere for this reason . I'm on a social group online. We all have experienced this.

July 6, 2025
Unprompted review
Rated 1 out of 5 stars

utter garbage.

absolute trash the second time I try to order a watch was the same experience as the first time(sorry we are slightly delayed with your order)come to find out that within a week they have not even shipped the watch.(I know its my fault for giving them a second chance)DONT WASTE YOUR TIME THEY ARE USELESS.

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

Love the styles BUT the customer…

Love the styles but the customer service is terrible and shipping takes forever. They charge your credit card as soon as you place order but may not ship for months. I have had to dispute the charges on my credit card as i am not going to pay for watches ordered a month earlier and not even shipped yet. BUYER BEWARE!!

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Ease of Order

Item ordering was easy from start to finish. Order completion was fast and easy. Item arrived very quickly with complete satisfaction of ordered item.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased 5 watches and a watch case…

I purchased 5 watches and a watch case from invicta.com. They were all very well priced and of great quality. They all were shipped separately once the watches were in stock. From the day I ordered my watches in July I received the entire order over a three week period with final delivery in August. Everything was well packed and protected from damage from the factory. I will definitely do business with INVICTA.COM again they are a reputable company who stands behind their product. Its hard to be believe you can get this kind of quality watch for such great low pricing people often think I have $1000 watches on

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful

Wonderful, as always….gave all three watches as gifts…and tools worked great…thank you Invicta,
Paul Brown

June 1, 2025
Unprompted review
Rated 1 out of 5 stars

Shipping took forever

Shipping took forever. Customer service wasn’t helpful at all just kept telling me my items would be shipped. I ordered well before Fathers day and had to wait to give the watches as I didn’t receive until after Fathers day. I would never order from invicta again. Poor customer service and shipping was very delayed.

June 18, 2025
Unprompted review
Rated 1 out of 5 stars

What a sham...took over a month to get…

What a sham...took over a month to get watch..then it doesn't work..1,000 dollar watch..absolutely crap!! Should be ashamed of themselves for what they send ...don't be fooled by the sales prices!!! Go to ebay !!! Least you get a watch that works and doesn't come in the wrong box!! Scam artist!!!

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

Crapy customer service 0%

Hey guy's .
I have to say i love the Invicta Watches Brand . I have many of there watches and been buying online in different stores for many years . So why am I leaving a 1 star review. Well here it is. I purchase a few watches on the 28th of June 2025 on the actual Invicta Watch website for the first time. As i wright these lines , the watches haven't been shiped ( 30th July ) . I communicated with the customer service at Invicta and always the same reply. Generic message saying that they have an over flow of oreders and will try to ship out as fast as possible. I sent back 2 email this week and no answer. The customer service is just 100% crap !!! So fo this issue , it will be the last orders I place at Invicta. If you can't stand by your advertising and deliver the marchandise , just don't advertise. If you have so much orders , hire staff to speed up delivery. CRAPY CUSTOMER SERVICE !!!!

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

9 days later. Not even a email.

I ordered from this company on June 30, July 9th I still don't even have a confirmation email. I asked for a order number. Nothing. This place is a piece of work.. im not sure if it for real. Ive called 5 times just asking for a order number.

July 9, 2025
Unprompted review
Rated 2 out of 5 stars

Recently purchased a watch

Recently purchased a watch. It took over a month to be shipped and hassle to clear and still wasn’t satisfied with the size and it was also seems that the battery came dead. For the amount of money I spent I hoped for better

June 19, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY AN INVICTA!!

DO NOT BUY AN INVICTA!!
I purchased an Invicta Pro Diver 28689 on November of 2024 in the Cayman Islands. My new watch has never been in the water at all. The rotating bezel fell off after 5 months of wearing it socially. Invicta said that they is not covered under warranty. I also own a Bulova divers watch for 7 years and I have never had an issue with it. I repeat, DO NOT BUY AN INVICTA!!

May 2, 2025
Unprompted review
Rated 2 out of 5 stars

Inappropriate practices, poor communication, hidden charges

When I clicked the site's "review purchase before submitting order" button, the site placed the order via Paypal, additionally adding unwanted charges to expedite the order and at the most expensive shipping rate possible. There is no customer service on weekends, so I emailed the CS address and contacted Paypal, which declined to help. On Monday I called CS and tried to cancel the order, which CS said wasn't possible (right!), and that I had to return the item when it was received. Oh, and MY COST for returning the unwanted, inappropriately ordered watch was $10! I transferred to a supervisor, who agreed to "waive the return fee as a courtesy." I immediately printed the label and dropped the watch off at UPS, which delivered it to IS straight away. After sitting at IS for six days, I hadn't heard a peep, so I called again and was told that the watch would be refunded by "next Tuesday," a further six days, and that I would have to check my Paypal account to confirm receipt, as Invicta Store wouldn't be sending any notifications.

More: At long last, the refund arrived -- without the agreed upon waived fee! I had to call back, get Supervisor Gloria on the phone AGAIN, and get her to put the refund through for the rest of my payment (which the site initially made, not me). After another week that refund arrived and I wiped out my Invicra Account and added the domain to my SPAM filter.

Invicta? You are dead to me. Buyer beware.

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

I love the watches but would NEVER buy…

I love the watches but would NEVER buy one the invicta.com site ever again. It took 7 days to create a shipping label, 4 days to ship. Because it is coming from PR it is taking forever. It took 5 days to get out of PR and not it has been in the states 5 days and I still don’t have it! NEVER AGAIN!!!!

April 23, 2025
Unprompted review

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