I loved my massager, but am now unable to use it, since the plug adapter was recalled, due to a fire risk. There has been no response to any of my emails. Very disappointed. EDIT- I have today recei... See more
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Review summary
Created with AI, based on recent reviews
Reviews shaping this summary
Avoid like the plague!!! Re Invospa Neck Massage Adapter Product recall notice sent from Amazon concerning fire hazard .Notice issued by Gov.uk. Completed and submitted Invospa Form 3 time... See more
Absolutely disgusting company. Received a recall notice from Amazon back in January 2025 for the adapter, contacted the company, filled out the form said I would receive a new one in 60-90 day. 6mths... See more
Absolutely rubbish company to deal with. Like many others I received a recall on the adapter for my neck and shoulder massager back in February. Several times when I contacted them I was told that the... See more
Company details
Information provided by various external sources
A seller of Shiatsu #MassagerPillow for Neck, Back, Shoulders, Foot & Legs. #massage
Contact info
Hope Street 11, IM1 1AQ, Douglas, United Kingdom
- invospa.com
Safety recalls
I have the massager which is excellent and have used many times. However there is now a recall notice on the plug due to fire risk. They ask you to contact them for a free replacement but they are not answering any emails. Don't purchase.
February 11, 2025
Unprompted review
Fire risk
Fire risk - product has been recall
I have emailed Invospa various number of times, as the unit I have is faulty had no response from them.
February 11, 2025
Unprompted review
Product recall due to fire risk!
Product recall due to fire risk!
I have emailed back due to this recall a number of times, no response from them.
February 10, 2025
Unprompted review
FIRE RISK
FIRE RISK
Following instructions received re a faulty adapter for their neck/back massager. I have contacted the company 3 times for a replacement and have had NO RESPONSE from them. Beware on purchasing this product.
February 10, 2025
Unprompted review
Adapter is not safe and has been…
Adapter is not safe and has been recalled on my model. Company not responding to my polite request for a replacement adapter.
February 6, 2025
Unprompted review
Exploding Plug
My wife bought me the Blue neck massager and I have used it for my lower back on and off for a couple of years. On the 18th I was using it when the plug exploded and its top cover shot across the room. The plug was burned inside. Obviously it is a complicated thing designed to reduce UK 230/40 volts to 12. I emailed Invo Spa but they have not bothered to respond. This is dangerous and could have started a fire. I have a photo of the burned plug.
September 18, 2024
Unprompted review
Omg this thing is amazing i have…
Omg this thing is amazing i have fibromyalgia and constantly in pain i can put this anywhere on my body where im in pain and i dont have to bother my family to rub me where i hurt and they love using it too it helps so much.
February 3, 2022
Unprompted review
Ahhhh!!
Very deep! Feels amazing! Love the design. High quality. Easy to use. I've already used it on multiple parts of the body. Love it!!
November 20, 2018
Unprompted review
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