IOLLA - Richmond Reviews 22

I had a great experience ordering my new glasses with Iolla in Richmond. Very personlised, friendly - they go out of their way to make your experience great - they welcome you with a big smile, and very professional.

We discovered this fantastic shop on Easter Sunday in Richmond while walking around after lunch. The team was very helpful, friendly, and knowledgeable. The frames are high-quality, stylish, and modern. I'm very pleased with my purchase and would happily recommend it to everyone. Since it was Easter Sunday, there were a few chocolate eggs hidden around the shop, which was really fun to hunt for until we found them ;)

IOLLA were recommended to me by someone who had bought their glasses from them at a branch in Scotland.
I needed prescription sunglasses for driving so went along to the Richmond branch to see what they had. I was hugely impressed by the range that they have, so much choice! I have a narrow face so it can be difficult to get glasses that aren’t too wide for me but I found several options.
James who assisted me, was super helpful, friendly and patient. I can honestly say that I have never been so happy with sunglasses! I very rarely wear sunglasses because no matter which ones I wear, I cannot see clearly enough.
I will definitely be returning for reading glasses.
I would also like to add that the assistant that I saw on collection of the glasses was also very friendly and helpful. So refreshing to have such a pleasant experience when purchasing glasses.

Great service and a wide choice at a great price, thank you. I love my new Iolla glasses and highly recommend.

Excellent experience from start to finish. The staff were friendly, knowledgeable, and helped me choose the perfect frames. My glasses arrived quickly, fit perfectly, and the quality is outstanding. My vision is crystal clear, and I’ve received lots of compliments. Highly recommend for great service and high-quality eyewear!

Jamie was a superstar !!!

Great service from knowledgeable staff. Great product at a great price. What more is there to say other than we will be back

The team were super helpful and after much deliberation I chose my fab new glasses. Great value stylish, quality glasses with excellent customer service Iolla is an absolute gem of a find. I'll be heading back for some prescription sunglasses.

Excellent and very quick service. This is a new nice shop and the staff are very friendly and helpful. I love my new glasses.

My wife discovered Iolla in Richmond recently so next time we were visiting Richmond we called in. Merlin was
Friendly & helped my wife find a frame that suited & fitted her. We ordered varifocals & a blue light thin lens which would help to protect her eyes from computers.
1 week later we called in to have them fitted/ adjusted by Merlin. My wife is very happy with them. Thank you Merlin.

Amazing service, price and glasses quality. Far easier than anywhere else. Thank you for your help!

Got a new pair of prescription glasses from the Richmond store. Excellent customer service and experience and good value too.

Thank you!

The staff, the ambience and the products made it a great experience.

Great value for money, fashionable too!

Visited the store in Richmond to kill time whilst waiting for lunch on Easter Sunday.
Left having ordered a pair of high refractive index glasses at a fraction of the price I thought they were going to cost.
They arrived on time and are perfect.
James and Merlin in the store were excellent. Great product offering, great service, great staff.

Walked past the Richmond store on a stroll, popped in for a look, and ended up with tapas, prosecco (sourced from a Spanish restaurant nearby) and a pair of polarised sunglasses I genuinely love.

I'd been eyeing a similar pair of Ray-Bans at roughly twice the price.. around £200 vs £100 here. The Iolla pair wins on fit, colour and overall look, and the polarisation has been a game-changer after years of squinting through non-polarised Ray-Bans in the London glare.

Same quality, half the price, much nicer buying experience. Highly recommend.

It was very easy and friendly salesman

Fabulous styles at a price you understand. The service is personal and honest, the friendly and informative team offer advice you can trust.

Unusual choice of frames. Friendly ,knowledgeable staff, without a hard sell approach

Travelled from Oxford to Richmond to visit the new store. Wasn't disappointed, a beautiful store with exceptional customer service. So many frames to pick from. Decided to purchase 2 pairs. Arrived in store within a couple of weeks. Very happy with my purchase.