ionbottles.com Reviews 695

The bottle is decent, shipping is excruciatingly long. Recently ordered replacement glass because I broke mine. I was sent the wrong glass twice, each time taking 3 weeks for delivery so after nearly 9 weeks I finally got the correct glass, and I am using the bottle agai.

So far so good they stand behind their product and the balance for using his products are so good

Excellent service, responded very quickly. Just had a small issue. It was resolved fast.(my fault)

Great product and customer service.

As a small business owner myself, I have a keen eye for customer service representatives who go the extra mile. Franz helped resolve my issue quickly and satisfactorily! He is a great asset to Ion Bottles...I highly recommend him and the product.

I received a lot of product information after placing order. Then contact them when I have a technical issue, one of their Customers Care person - Sherwin, response me promptly and willing to help. Through the email conversation, my problem is solved. This is a great company and know how to care about their customer. I like it.

I had a great experience with Ionbottles. Franz in customer service was great, and open to my feedback — quick to respond and very helpful in resolving an issue with my product. They provided a replacement without any hassle, and I really appreciate the excellent support. I also would suggest to anyone purchasing their products, getting the life warranty exact for this purpose, it’s a great investment. Highly recommend them for both their products and customer service!

I both a couple of items from them, and one after few weeks decided to stop. The response from the team was superb and a replacement sent straight away.

I received excellent customer service from Franz at Ion Bottles. I have been using my bottle for over a year. I accidentally broke the glass insert and once I received it and screwed it in the bottle leaked. I reached out and received a quick response with helpful suggestions. However it still leaked so Ion bottles sent me a new one. I would definitely recommend this company for their products and customer service!!

I had an issue with my Atom Ion Bottle, so I contacted Customer Care. Andreah L responded right away. With the professional help from Andreah L and Franz B, my issue has been resolved. Both Andreah and Franz made me feel like a valued customer. Plus, I love my Atom Ion Bottle.

Had to replace a bottle that wasn't working, they did a great job of telling what I had to do, and then replacing it without hassle

Great product and excellent customer service. Shipped out a replacement right away.

Impressive customer service!! I purchased the pitcher a few years ago and when I have used it consistantly I notice feeling more energised. The pitcher holds a lot of water and is great for multiple people to use at home but Im a single person and it hasn't been convenient to stay consistant. The last time I went to use it, it didnt seem to be producing as much bubbles so I emailed customer service for advice. Even though its been years since I purchased the pitcher they offered to send me a replacement!! I opted to exchange it for the Pro bottle and Im excited to start using it daily!

Ionbottles has truly set a high standard in both product quality and customer service. Their bottles are not only stylish and functional but also designed with innovative features. I've been impressed by the durability and sleek design, making it a great companion for both workouts and daily hydration.

What stands out the most, however, is their exceptional customer service. The team is responsive, friendly, and genuinely eager to help with any inquiries or issues. They go above and beyond to ensure customer satisfaction, making the entire shopping experience pleasant and hassle-free. I highly recommend Ionbottles for anyone looking for top-notch hydration solutions and outstanding support!

Everything is great but I would like to talk with a human.

I have only recently read about the benefits of drinking Hydrogen Water, so decided to by 2 of IonBottles Pro Bottles. The company although based in Oregon USA, quickly dispatched my bottles to me and they arrived in less than a week. I did have to pay £15.00 shipping costs, but that is only to be expected and was quite reasonable I thought. I have only had the bottles a few days, so cannot tell yet what difference drinking Hydrogen water may make to my health. What I can say is that the bottles themselves, although quite expensive, are of excellent quality and their after sales customer service is exceptionally good. I would certainly not hesitate in purchasing any further products from them.

I reached out for a new/replacement Triton bottle only on a weekend and got an immediate response, it wasn't an item on their site but someone would reach out in the new week.
Indeed Franz got backed to me about getting me a replacement and it's Wednesday and the replacement order has been processed. Surprisingly quick and efficient for an item "on the shelf".

Thanks Franz for getting me drinking again.

Franz at Ion Bottles was absolutely amazing! So responsive with any of my questions on the process or how hydrogen water woks in general. This company is as legit as it gets and I'm so grateful for their fantastic customer service.
I've been obsessed with my Ionbottle and highly recommend!

ionbottles.com has stood by the ionbottles warranty including the immediate replacement upon notifying them I had a concern. Customer service is in par with the excellent product support!

My adult son get cyclic vomiting once or twice a year, which requires IV therapy and meditations. He’s even been hospitalized. It started about a week ago with his first episode of vomiting (he had been using the ion bottle for a couple of days at that point). I told him to immediately start using the nasal cannula, which he did several times for about 20 minutes each. Although he was still nauseous, he did not vomit and continued for the next 3 days using the nasal cannula. The vomiting typically lasts about three to four days, however, this episode never developed to the cyclic vomiting. He’s fine now. I believe it was breathing the hydrogen that saved him. Thank you.