As an about ten years 1&1 (Ionos) "Loyal Customer", I rarely write feedback like this, but I truly felt I had to. Your web support representative, Mr. Pax, was more than just helpful—he was a warm, re... See more
Company replied
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Review summary
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Raniel really saved this account altogether. I came in really upset about the service, which turned out was a misunderstanding so he went with how to resolve the issue. So instead cancelling the accou... See more
He was the most helpful and patient customer support person I have ever experienced. He was able to understand what we needed through our low tech ability to explain it. 10 stars. Thanks for getting u... See more
Company replied
I appreciate Ionos' patience with our late payment this month. We finally learned that our bank had electronically triggered a "fraud" alert due to the fact that the charge came from outside the US???... See more
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Company details
- Web Hosting Company
- Business to Business Service
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
About IONOS | ionos.com
Written by the company
About IONOS
IONOS is one of the leading cloud platforms for digital success – providing businesses with robust cloud and hosting infrastructure, expert guidance, and solutions that grow with their needs.
Hosting solutions
We’ve been empowering businesses with high-performance products at affordable prices for over 25 years. From domains, website builders and online stores, to optimized WordPress hosting and scalable cloud servers – you’ll find everything you need for your next project.
Cloud solutions
The IONOS Cloud offers real data sovereignty, scalability, and high availability. That’s why enterprises and the public sector alike rely on our IaaS compute, storage, backup, and PaaS services.
With peak performance, transparent pricing, high security, and professional support – we’ll help you make your digital transformation a success.
Why IONOS?
IONOS is your digital partner with more than 22 million active domains and over 8 million customer contracts. For over 25 years, we‘ve been developing innovative and reliable solutions on our own georedundant infrastructure in Europe and the USA.Our award-winning support team is here to answer any questions you have, 24/7. As an IONOS customer, you’ll also get individual support and advice from your own personal consultant.
Contact info
United States
- 1 484-424-7392
- support@ionos.com
- ionos.com
4.7
Excellent
42K reviews
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Being helpful
Thanks for the services, and the good take in charge from the agent and being helpful.
May 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
This has been going on for over 2…
This has been going on for over 2 months! Lindelmark Pogoy is the ONLY support person who did the simple thing of resetting my SSL cert!! Thank you Lindelmark Pogoy!!
May 12, 2026
Reply from IONOS | ionos.com
Hello,
Thank you for taking the time to share your experience. We’re truly sorry to hear that this issue continued for such a long time and understand how frustrating that must have been for you. At the same time, we’re very glad that Lindelmark was able to step in, identify the issue, and get your SSL certificate reset so things could finally move forward. We’ll absolutely make sure your recognition and appreciation are shared with him, as feedback like this means a great deal. Thank you again for your patience throughout the process and for giving us the opportunity to help resolve the issue.
Keep in mind, should you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Your team is always spot on
May 11, 2026
Both Lisa Starr and Kay Degasa were SUPER!
Both Lisa Starr and Kay Degasa were EXTREMELY helpful in dealing with my acuri.net editor problem. They are both valued people for IONOS and were able to assist me with my problem. I have been with IONOS a long time. I was 1and1 user since the 1980s. Given the complexity of today, both women were very timely, professional, and certainly helpful.
May 12, 2026
Reply from IONOS | ionos.com
Hi John,
Thank you so much for your thoughtful and heartfelt feedback! We’re truly delighted to hear that both Lisa and Kay were able to assist you so effectively with your editor issue. Their professionalism, responsiveness, and dedication to helping customers are qualities we value greatly, and it’s wonderful to know they made such a positive impact on your experience. We especially appreciate your incredible loyalty over the years, going all the way back to the 1&1 days. Long-time customers like you mean so much to us, and we’re grateful for the continued trust you’ve placed in IONOS through all the changes and growing complexities of technology over time. We’ll be sure to share your kind words with both Lisa and Kay—they will truly appreciate the recognition.
Just to note, should you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Excellent human phone service.
May 12, 2026
Christian Gomez was very helpful…
Christian Gomez was very helpful correcting what one of your sales person sold me. The sales person's information was misleading or incomplete in it's details.
May 12, 2026
top notch customer service
Most helpful customer service remaining in tech today. Real people committed to patiently helping you solve any issues
May 11, 2026
Unprompted review
Reply from IONOS | ionos.com
Hi Marie,
Thank you so much for your wonderful feedback! We’re truly honored to hear that you consider our support among the best customer service still available in tech today. Providing access to real people who are committed to patiently working through issues and finding solutions is something we care deeply about, and it means a lot to know that dedication stood out in your experience. We sincerely appreciate your support and look forward to continuing to assist you whenever you need us.
Should you ever need support or have any questions, please feel free to reach out to myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Excellent customer service!
Pax was the customer service representative I spoke to and he made quick work of the help I needed on my account. Very kind and patient and listened well. Made my experience so far with Ionos a pleasant one! Thank you!
May 12, 2026
Reply from IONOS | ionos.com
Hi Brinli,
Thank you so much for your kind feedback! We’re delighted to hear that Pax was able to provide quick, patient, and attentive support while helping with your account needs. It’s wonderful to know that his kindness and willingness to listen helped make your experience with IONOS such a pleasant one. We’ll be sure to share your appreciation with him—it will truly mean a lot.
Thank you again for choosing IONOS, and we’re always here whenever you need assistance! Please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
I like what was said
I like what was said. It was well put, I would love to hear more about it. Because I am a person that likes to learn and experience more bigger and better things in life. Very well put together... love it!!!!
May 12, 2026
Unprompted review
Reply from IONOS | ionos.com
Hi Marcus,
Thank you so much for your thoughtful and uplifting feedback! We’re really glad to hear that the conversation resonated with you and left you wanting to learn and explore even more. Having an open mindset and a desire to grow into bigger and better opportunities is such a wonderful quality, and we’re happy the experience connected with you in a meaningful way. Your enthusiasm and positivity truly mean a lot—thank you again for sharing it with us!
Please remember, should you ever require further assistance, feel free to reach out to me or my team directly at help@ionos.com. You can also connect with us through our Facebook Page at facebook.com/my.ionos or on X via @ionos_help_us.
Thanks,
Corrie, IONOS
Straight to the point and found a…
Straight to the point and found a solution right away 10/10!
May 11, 2026
Reply from IONOS | ionos.com
Hi Yandiel,
Thank you so much for your feedback! We’re thrilled to hear that the support you received was efficient, direct, and able to provide a solution right away. Delivering quick and effective assistance is exactly what we strive for, so it’s wonderful to know you had such a positive experience. We truly appreciate the 10/10 rating and your support!
Should you ever require further support, don't hesitate to get in touch directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Customer service representative took…
Customer service representative took the time to answer all my questions. Thank You
May 11, 2026
it was easy to use
May 11, 2026
The best customer service I have received in years!
Simply put, my experience with Lisa was the best customer service I have received in years. She was pleasant, patient, knowledgeable and friendly. I got all of my issues addressed and solved quickly. I ended the call with a smile and would recommend IONOS to anyone looking for Web Hosting services. Thank you, Lisa.
May 11, 2026
Reply from IONOS | ionos.com
Hi David,
Thank you so much for sharing such wonderful feedback! We’re absolutely delighted to hear that your experience with Lisa stood out as the best customer service experience you’ve had in years. Her patience, friendliness, knowledge, and ability to resolve your concerns quickly are exactly the qualities we strive to provide in every interaction. It’s especially rewarding to know you ended the call with a smile and felt confident recommending IONOS to others. We’ll be sure to pass your kind words along to Lisa—recognition like this truly means a lot. Thank you again for your support and trust in IONOS!
Remember, if you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
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