IOU Financial Reviews 969

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making the entire process seamless and stress-free. Many highlight the exceptional customer service, noting that representatives are knowledgeable, responsive, and take the time to explain complex information clearly. People appreciate the efficiency and ease of their overall experience, often describing it as fast and smooth. However, some customers also noted dissatisfaction with specific individuals, mentioning that certain interactions were difficult and uncooperative. These reviewers felt that some staff members were more interested in closing a deal than in understanding their needs, and in some cases, led to less positive interactions.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, frequently highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the professional and... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the helpfulness and... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was handled very professionally while still being friendly and nice. Hillary Albertson and Tammy Krause could not have been more delightful. Hillary had phone tech issues but remained calm. Tammy... See more

Company replied

Rated 5 out of 5 stars

This company is extremely competitive. You could spend weeks applying elsewhere, or you could just give them a shot. They’re fast, fair, and make aggressive but reasonable offers. Once I was... See more

Company replied

Rated 5 out of 5 stars

I worked with two great individuals. Alvin was my rep during the application process and Tammy Krauss to sign the contracts. Both were incredible, answered all my question, super friendly, knowledgeab... See more

Company replied

Rated 5 out of 5 stars

Borrowing money for business is typically a difficult process but the entire process with IOU Financial was easy and straightforward. Tammy Krause was extremely friendly, helpful and made what’s ty... See more

Company replied


Company details

  1. Non-Bank Financial Service

About IOU Financial

Written by the company

IOU Financial provides small businesses throughout the U.S. access to the capital they need to seize growth opportunities quickly.

Typical customers include medical and dental practices, grocery and retail stores, salons, gas stations, auto repair shops, and restaurants. In a unique approach to lending, the IOU Financial advanced, automated application and approval system accurately assesses applicants' financial realities, with an emphasis on day-to-day cash flow trends.

IOU makes new and renewed loans of up to US$1,500,000 to qualified U.S. applicants within a few business days, with affordable charges favorable to cash-flow management. Its speed and transparency make IOU Financial a trusted alternative to banks.

IOU Financial has been lending to small businesses since 2009 and funded over US$1.5 billion in loans. IOU Financial operations is based in metro Atlanta, Georgia. For more information, visit http://IOUFinancial.com.

IOU Financial was formerly known as IOU Central

Contact info

4.9

Excellent

TrustScore 5 out of 5

969 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I have never worked with a company so dedicated to providing the best for it's client.

I have never worked with a company so dedicated to ensuring I receive the best offer and payment schedule. My representative James Treble was absolutely outstanding. He is relatable and has a winning personality. He actively listened to understand my business needs. James' committment and tenacity found me the best loan for my business. In addition, I was kept abreast of the status of my loan every step of the way, right up to signing. Tammy was terrific! She explained every inch of the contract. A welcomed personal touch. Another winning personality! Kind, patient, and the highest level of professionalism. Everyone at IOU was on my team and so supportive! This level of dedication and customer service/client relations is not easily found today. I am confident that IOU can support me in the future if the need arises. I higly recommend IOU, and I am a client for life!

July 9, 2024
Unprompted review
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Reply from IOU Financial

Natalie, thank you so much for this great feedback. We appreciate your business and you taking the time to leave a comment about your experience!

Rated 5 out of 5 stars

Great funding options

Iou financial provided excellent customer service , great rates and a quick process fir receiving my business funding .

July 10, 2024
IOU Financial logo

Reply from IOU Financial

Thank you for your feedback!

Rated 5 out of 5 stars

My Good Choice

The service was great , the young lady was great that helped me. Everything was clear and explained well.

July 4, 2024
IOU Financial logo

Reply from IOU Financial

We appreciate your business and your feedback!

Rated 5 out of 5 stars

Fast and easy

Process was fast and easy. Tammy was extremely helpful and great to deal with.

June 21, 2024
Unprompted review
IOU Financial logo

Reply from IOU Financial

We appreciate your feedback.

Rated 5 out of 5 stars

Very informative

Very informative. Straight forward. Kind.

May 24, 2024
Unprompted review
IOU Financial logo

Reply from IOU Financial

We appreciated your feedback.

Rated 5 out of 5 stars

Great experience

Everyone was a pleasure to deal with. Tammy stands out as she could not have been more pleasant to deal with. Tammy kept us informed every step of the closing and funding. A true asset.

May 20, 2024
Unprompted review
IOU Financial logo

Reply from IOU Financial

Thank you for the positive feedback!

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