Made my first payment using these guys recently. Good portal, well laid out, easy to use. Payment charged to card as scheduled and payment remitted to my insurer on time. Good communication along th... See more
Company replied
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Simply amazing! Level of service provided by CSO and processing team is so rare to find! Very prompt and precise advise given. Constant updates via email and wonderful follow up services so f... See more
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I’ve been using iPayMy for a while now, and I keep coming back because their rates are better than other platforms I’ve tried. Their customer service team is also fantastic — they genuinely care about... See more
Company replied
Feels cheated to have made payment via ipaymy in hopes of accruing miles only to be informed there is a "system glitch" and code used was identified by Citibank to be for Real Estate Agents and Mana... See more
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Company details
About ipaymy
Written by the company
Use your credit card to pay your biggest expenses including rent, salaries and invoices to earn credit card points and rewards like never before, while improving your cashflow.
On-Time Payment Guarantee
Your payment is always made On-Time, or it's on us!
We understand that the payments you make on ipaymy are of a sensitive nature. ipaymy processes thousands of payments for our customers and we guarantee your recipient will receive the payment on the scheduled date.
If in the unlikely event we fail to deliver your payment on time, ipaymy will completely refund the fee for the affected payment AND the fee for your next payment of equal value will be waived.
Contact info
138 Robinson Road, 068906, Singapore
- support@ipaymy.com
- ipaymy.com
4.3
Excellent
471 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still cannot see the payment update on…
Still cannot see the payment update on IRAS
Update:
Need 1-2 more working days to see it reflected on IRAS, which should be highlighted in the email saying "your transfer has arrived" to avoid confusion.
November 26, 2025
Reply from ipaymy
Hi Quqi, thanks for sharing your experience. We understand it’s frustrating when a payment doesn’t show up right away on IRAS. Once the payment is made, the timing of when IRAS updates it is out of our hands. That’s why we always recommend paying 7 business days earlier than the due date to give enough time for everything to reconcile smoothly.
We appreciate your patience and are happy to help if you have any questions about your payment.
The payment process is easy
The payment process is easy and it's paid as per the estimated schedule.
November 24, 2025
Reply from ipaymy
Thanks for sharing this! Glad the payment process was straightforward and everything landed on schedule.
Merry Christmas and have a great year ahead!
Seamless experience from onboarding my…
Seamless experience from onboarding my business to payment to my supplier
November 11, 2025
Reply from ipaymy
Thanks for taking the time to leave a review - great to hear the end-to-end experience was seamless for you!
Pay for miles
Alternative way to earn miles.. would be better if have a lower admin fee
November 7, 2025
Reply from ipaymy
Hi Kenny, appreciate your support and great to know you’re earning those miles! We understand your point on the fees and are constantly reviewing them to make ipaymy as rewarding and accessible as possible.
Trusted service
Ipaymy's customer service has always been incredibly responsive and helpful. Have been using their platform for years
November 3, 2025
Reply from ipaymy
Thank you for your loyalty and kind words Darren! We’re grateful for your continued trust in ipaymy and our support team.
Great and fast service
Great and fast service. It would be even better if the fees could be lower!!
October 27, 2025
Reply from ipaymy
We really appreciate your feedback Zhiyong, and are glad to hear you’re satisfied with the service. We’re continuously reviewing our pricing to ensure it provides great value while maintaining the quality and reliability you expect.
Pay bills by using credit card
Ipaymy allows us to pay our bills using credit card to earn rewards from credit card. Great.
October 1, 2025
Reply from ipaymy
Hi Peter, thanks for sharing your experience! We’re glad you’re making the most of your credit card rewards while managing your bills with ipaymy — that’s exactly what we’re here for. Appreciate your support!
great services
September 22, 2025
Reply from ipaymy
Thanks for the great review John! We’re glad you’re enjoying our services and appreciate you taking a moment to share it.
SucGreat business and a good service
Such a good service, been using for a while now - happy to get cheaper rates always if your listening hahahahah
March 14, 2025
Reply from ipaymy
Thanks so much for your support Steve and for sticking with us! We’re thrilled to hear you’ve been enjoying the service. As for cheaper rates—we’re always listening and working hard to bring the best value we can. Appreciate you sharing your feedback (and humor)!
The best
I’ve been using iPayMy for a while now, and I keep coming back because their rates are better than other platforms I’ve tried. Their customer service team is also fantastic — they genuinely care about their users and go the extra mile to help resolve any issues quickly. Highly recommend!
August 13, 2025
Reply from ipaymy
Thank you for such a glowing review Ursaluna! We’re thrilled to hear you’ve had a great experience with both our rates and our customer service team. We’ll keep going the extra mile so you can continue relying on us with confidence.
Reply from ipaymy
Thanks for the great feedback Alex! We’re happy to know the platform has been seamless and easy for your business needs. Here’s to helping you keep things running smoothly!
Have been using the platform for few…
Have been using the platform for few years, smooth and quick process.
August 4, 2025
Reply from ipaymy
Hi Raymond, we truly appreciate your loyalty over the years! It’s great to hear the process has been smooth and quick for you each time. Thanks for trusting us to handle your payments.
Everything is good!
August 1, 2025
Reply from ipaymy
Hi Yuan, thanks for your kind words! We’re glad everything went smoothly and that you had a great experience with us.
Simple with minimum fuss
July 10, 2025
Reply from ipaymy
Hi CL, thanks for the review! We’re glad to hear it was simple and fuss-free—just the way it should be. 🙌 Appreciate you choosing ipaymy!
Speedy!
Used it for my Personal Tax. Happy with the speed! It gave emails to reassure which is good. Happy to see my miles reflected in my card.
July 9, 2025
Reply from ipaymy
Hi Iqbal, thanks for the kind words! We’re thrilled to hear everything went smoothly—and quickly! 🏃♂️💨
Glad the reassurance emails and your miles showing up did the trick. We’re always here to make your tax payments feel less… taxing 😉
Looking forward to helping you again soon!
– The ipaymy Team
Very high fees
July 2, 2025
Reply from ipaymy
Hi Benjamin, thank you for your feedback — we hear you. Our fees reflect the costs associated with processing payments securely and efficiently, but we understand they may not work for everyone.
We’re continuously exploring ways to bring more value and flexibility to our users, and your input helps guide those improvements.
If you have any specific concerns, feel free to reach out. We’d be happy to chat.
Reply from ipaymy
Thank you for the kind words! We’re glad to hear you had a great experience using our service to pay your IRAS bill. If there’s anything else we can support you with, just give us a shout — we’re here to make payments seamless for you!
Easy to use and I am kept updated on…
Easy to use and I am kept updated on the status each step of the way. Good app to use. Although I would prefer for the admin fee for Amex to be as low as Visa, I guess the 1.99% is still decent.
June 4, 2025
Reply from ipaymy
Hi Dominic, thanks so much for your review! We’re happy to hear you found the app easy to use and appreciated the real-time updates. Noted on your point about the AMEX fee—while we do our best to keep rates competitive, we’ll definitely keep your feedback in mind. Glad you still find the 1.99% rate reasonable!
Reply from ipaymy
Thanks for the great review, TLim! We’re glad to hear the process was smooth and easy for your income tax payment. If you ever need help or have questions, we’re just a message away!
Increased fees
Started charging $1 holding fee, and fee increased to 2.45%, stopped using already
May 7, 2025
Reply from ipaymy
Hi AL, thank you for sharing your feedback. We understand concerns around fee changes and appreciate the opportunity to clarify. The recent updates include a 2.4% service fee and a separate $1 fund safeguarding fee, which helps us ensure the security and protection of your funds in line with regulatory standards.
These adjustments were necessary to address rising operational costs while maintaining the reliability and safety of our service. We truly value your past support and hope to have the chance to serve you again.
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