Free Fusion LTD Reviews 

494
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast turnaround times, secure shipping methods, and very reasonable prices offered for repairing various electronic devices. People consistently highlight the helpful staff members, easy website navigation, and the truly excellent quality of all completed repairs. Some reviewers were not happy with customer communication or considered the overall repair costs a bit high for their budget. Consumers noted that certain device fixes involved complicated damage or required extra attention from the technical staff. Others mentioned that specific restoration processes took additional effort and successfully addressed difficult technical problems.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the fast, professional, and efficient... See more

Product

Consumers find product to be positive, highlighting that repaired devices work like absolute perfection and... See more

Price

Clients share positive opinions on price, consistently highlighting reasonable costs with no hidden fees.... See more

Staff

Customers consistently note positive experiences with staff, describing them as super professional, extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Free fusion came back to me straight away to explain what the problem was with my iPad and gave me options. They kept me updated regularly whilst waiting for spare parts to arrive and even phoned me t... See more

Rated 5 out of 5 stars

I had an incredible experience getting both my screen and battery replaced by this team. I brought my phone in with a shattered display and a dying battery, and they managed to handle the whole fix... See more

Company replied

Rated 5 out of 5 stars

I took my phone to two other repair shops near my work and they couldn't offer much help with my i-phone that kept switching itself off every few minutes. I tried Free Fusion as they were local to hom... See more

Rated 5 out of 5 stars

Clear description of repair options and pricing, coupled with very positive customer reviews led me to choosing Free Fusion for the screen replacement on my iPhone 16 Pro Max. Also impressive was the... See more

Company replied


Company details

  1. Cell Phone Store
  2. Computer Store

Written by the company

At Free Fusion Ltd, we offer both online and local mobile repair services for a range of electronic brands. Our area of expertise is Apple products, including iPhones, iPods, and iPads, but we also provide repair services for Samsung, Oppo and other brands. For customers across the UK, we have a convenient send-in service for online orders. Our team is always available to assist you through email or phone, and we offer recorded delivery for added peace of mind. For our local customers, we have a physical shop where we provide fast, friendly, and dependable repair services. Our shop is open from 9 am to 5 pm on weekdays and from 10 am to 2 pm on Saturdays. Most repairs can be completed within an hour.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

494 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(494)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Very friendly, approachable and professional. Blank screen diagnosed and fixed within a day at a very reasonable price.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Fast, reliable, and professional

Fantastic communication from start to finish explained all possibilities of repair and recommended the best way forward to bring my product back to “like new” looks and performance.
Friendly and polite at all times I would use again !!!
Thank you very much much Free Fusion !!!

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. The iPhone X was received and returned, fixed with a new battery and as good as new, by return of post – all for an extremely reasonable price. Top marks!

November 11, 2024
Rated 4 out of 5 stars

Great price and great at resolving things when they go wrong

Great price for a battery replacement on my iPhone 12 mini (that shows battery health in Settings, unlike most ‘cheap’ batteries).

Slight snag that the return got lost in the post (these things happen). However Angela at Free Fusion did a great job tracking it down at their local sorting office and getting it resent.

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Quality performance

Very happy with the service offered by Free Fusion Ltd. I sent my iPhone 8 for a battery replacement to pass on to a family member. The whole process was very fast once I had posted my iPhone to the base & I soon had the phone up & running.

November 1, 2024
Rated 5 out of 5 stars

Very Highly Recommended

A service that's second to none. Exceptional customer service. Queries dealt with in a professional manner, all in all a very skilled outfit. Will certainly do business with them again.

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service, very helpful, friendly and professional staff. My iPad was repaired really quick at a very reasonable price. I’ll highly recommend Free Fusion and will definitely use again in future.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

A great day trip away from the Office

Both my husband and I have Apple 6 phones and, although old, still serve us very well. The batteries weren't holding a charge. My husband did his research and found Free Fusion. Rather than send the phones away we decided to visit. Angela couldn't have been more pleasant and helpful. We were both so pleased that batteries for this model were still available; it has given them a new lease of life. I also had the screen on my phone replaced and what a difference it has made. Before you visit, I would recommend a quick call to make sure your phone can be repaired. While you are waiting make sure to pay a visit to the Green Bean Cafe. All in all a lovely day out.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Best phone repair in town

Yet another positive experience!
I have been using FreeFusion for years with my family. As a family of 6, with 3 teenagers and a younger child, we have had many mishaps with the phones in our household!
FreeFusion has always been fast and reliable. Every-time has been a same day fix which is excellent for our impatient teenagers!
Angela and her team are always so welcoming and polite too!
Thanks again!

October 28, 2024
Unprompted review

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