I’m getting what I need from the service. Setup was a bit arduous with the notary process requiring extra efforts due to mistakes not caught in my initial attempt. No other issues since, though I have... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall a good service for entrepreneurs but the postal approval took me a lot of time and am not happy about it. However, the support tried to be responsive during the delayed process.
Company replied
Shavonna G. Truly provided world class customer support! She was most patient and understanding of my request and needs. Shavonna G.‘s professionalism and follow up went beyond my expectations. This l... See more
Company replied
My ipostal1 experience overall wasn't so great, but my experience with Cami T. was AMAZING! When your billing system wouldn't take my card, after an hour of treasure hunting, Cami T. scheduled a time... See more
Company replied
Company details
About iPostal1
Written by the company
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4,000+ real street addresses
The #1 Digital Mailbox Service Internationally
4,000+ real street addresses
300+ addresses in Canada
We can receive your mail. You view and manage it using our app or website. Use your digital mailbox to protect your privacy, stop mail and package theft, register your company, upgrade your business image, or create a presence in multiple markets complete with local or toll-free phone number.
Plans from $9.99/month
Contact info
400 Rella Blvd. Suite 206, 10901, Montebello, United States
- 845-579-5770
- service@ipostal1.com
- ipostal1.com
4.3
Excellent
9K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
March 11, 2026
Unprompted review
Reply from iPostal1
Hi Laranda,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Long hold, received excellent service after hold
Called, waited 20 minutes, went to chat (told it was faster) waited 30+ minutes. Then once someone came on, had to be transferred again..
In all that wait time, a question couldn't be asked to direct my chat yo the right department?
Once I got to Savonnia (I think that was the name), she was Great!
I didn't have to retype everything, she got the problem and dealt with it quickly!
She has been the best contact I have had while dealing with a very frustrating onboard process..
April 6, 2026
Unprompted review
Reply from iPostal1
Hi Harry,
Thanks for your review.
We are happy to hear about your great experience with our Customer Service representative.
We apologize for the delays in reaching our Customer Service team. We are adding Customer Service representatives as quickly as we can, but increasing demand for our digital mailbox service has created an unusually high volume of chats and calls. Our response time will get better.
Sincerely,
iPostal1
Notarization Rip-off and Price Gouging
iPostal1 use a third-party notary service at a cost of $25 per name in order to open a new mailbox. This is a pure rip-off and there is no guarantee whether your ID and personal data are kept securely. I also have had numerous billing and customer services issues with this company and their primary aim seems to be to gouge the customer as much as possible. I therefore do not recommend.
April 1, 2026
Unprompted review
Reply from iPostal1
Hi RV,
Thanks for your review.
We are sorry to hear about your experience.
Unfortunately, we are unable to identify your account from this review.
Regarding the issues described, the USPS requires that the Form 1583 be notarized to help prevent fraud, protecting both you and the mail center. Many mail centers allow you to sign the form in their presence, in which case notarization may not be required. To notarize your form without going to your mail center, you need to use the online notary service for $25. You may have up to 6 names on your account, but each additional recipient must have a completed and notarized 1583 if they plan on receiving mail. We partner with an online notary to offer a streamlined process. We take customer privacy very seriously and want to ensure you have a great experience.
Our goal is to make using iPostal1 simple and pricing transparent. We do post the pricing for all our Optional Services on the Pricing pages and by the address listing of each address on our website. $9.99 per month is a great value for digital mailbox service.
Our Customer Service team is highly professional and always tries to help, but we need to know more to understand the issues you are experiencing. Please provide your information so we can follow up with you.
Sincerely,
iPostal1
You guys stand out and are legitimate…
You guys stand out and are legitimate thanks for your help.
April 2, 2026
Unprompted review
Reply from iPostal1
Hi Hunter,
Thanks for your review. Our Customer Service team works hard to provide great service, so we appreciate your feedback very much.
Sincerely,
iPostal1
The agent was very knowledgeable and…
The agent was very knowledgeable and very polite with me. I didn't have to wait very long for an agent either. Thanks for taking care of my problem.
April 2, 2026
Unprompted review
Reply from iPostal1
Hi Maxine,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
Issues Resolved Quickly
Had issues with my documents for my virtual mailbox but Kimmie P got it resolved quickly. Thanks ipostal1 and thanks Kimmie P!
February 27, 2026
Unprompted review
Reply from iPostal1
Hi Ryan,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
Hidden fees and crap customer service
Hidden fees and crap customer service
The clerk at the store told us that our $9.95/month subscription included 5 scans per month - that was a lie, it costs $2.25 to scan your mail + $2.25 to shred anything that you need disposed of securely.
We also asked if they could do check deposits which was a yes. However, I requested a scan of something (another $2.25) I suspected contained a check and got the reply that they could not scan checks. It took three days for their tech support to tell me that the item was now scanned. BTW, you will never talk to a live human, you have to use the app or email them and it takes at least 24 to 48 hours for a reply.
So, then I discovered it was going to cost $4.95 + an unknown fee for "tracking" the check to be deposited. I opted to have a friend pick up my mail and wrote to the branch to see if that was possible and if there would be a fee. They wrote back that it was possible but did not answer my question about a fee. I soon discovered that it costs $0.50 per piece of mail for an iPostal1 agent to hand your mail to someone picking it up.
Most of the time the tech support is interacting with a bot. I wrote to tech support and complained about the hidden fees that were not disclosed and the bot sent me a message the next day asking if I was satisfied with the service I received. Clearly the bots are not trained to notice complaints.
iPostal1's customer service is bot service that may or may not solve your issue. Live human support is scarce and when a live human does respond it'll take at least a day or two for them to do so. The standard "We're experiencing high volumes of customers wanting help, please be patient" is displayed along with "we are constantly hiring new people to improve our service" Right, sure ya are!
Bottom line: Expect to pay more than advertised for basic functions and to be charged for anything other than tossing your mail. And if you have a question or a problem, expect to wait for an answer.
If I had to do it over again, I'd definitely find another company.
March 31, 2026
Unprompted review
Reply from iPostal1
Hi Ken,
Thanks for your review.
Pricing for all ‘Optional Services’ is posted on the Pricing pages on our website. Our goal is total transparency. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like shipping, scanning mail content, mail pickup, shredding, or check deposit. We believe this is the fairest way to price, so people who don’t need optional services do not subsidize the people that do. You can take advantage of our discount bundles to save money on scanning and shredding.
We strive to maintain high service levels at all of our mail center locations, and we will follow up with your mail center. You can find more information on features offered, such as pickup pricing and check deposit, in the Details of each location.
You should receive an email or push notification within a few minutes of any requested task being completed, so there’s no need to wait for a response from our Customer Service team.
Sorry you did not have a better experience with our Customer Service team. Generally, our chat service works well and is a fast, convenient way to answer questions. Our records show you were connected to a live agent via chat, but the chat ended due to inactivity. Please note, you can reach a live agent via chat, email, or phone, Monday-Friday 9am-8pm ET.
We have thousands of happy customers using our service. We want you to have the same great experience. Our Customer Service team will follow up with you.
Sincerely,
iPostal1
Great Interaction
Kimberly was very helpful and knowledgeable about the services and how to fix issues. I very pleased.
April 1, 2026
Unprompted review
Reply from iPostal1
Hi Tejar,
Thanks for your review. Our Customer Service team works hard to provide great service, so we appreciate your feedback very much.
Sincerely,
iPostal1
Needed a refund. They delivered
Had to get a refund cuz I purchased something I didnt need. They were totally cool about it and Michael helped get me the refund immediately. Would use them again if I ever need them
April 1, 2026
Unprompted review
Reply from iPostal1
Hi Customer,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
My customer service representative…was amazing!
My customer service representative stayed with me, and answered all of my questions and handled my concerns.
March 31, 2026
Unprompted review
Reply from iPostal1
Hi Jacqueline,
Thanks for your review. Our team works hard to provide great Customer Service, so we appreciate your feedback very much.
Sincerely,
iPostal1
Caleb
Caleb, Answered by questions, which is important as I am new to using iPostal1. However, iPostal1 has a lengthy process and it is not totally clear how the process works when your signed in to the account. Make sure you ask lots of questions. We will see how it goes.
March 31, 2026
Unprompted review
Reply from iPostal1
Hi Janeen,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
Satisfied Customer
Guarav is very quick, helpful, and was able to assist me right away. My issue was handled immediately. I am very satisfied with my chat today. Guarav is also very kind and professional.
March 31, 2026
Unprompted review
Reply from iPostal1
Hi Lisa,
Thanks for your review. We are happy to hear about your positive experience with our Customer Service team.
Sincerely,
iPostal1
Very helpful with assistance for my…
Very helpful with assistance for my issue and also with the detailed solution that has narrowed down what I would have to do as well.
March 30, 2026
Unprompted review
Reply from iPostal1
Hi Jee,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Reply from iPostal1
Hi Jamal,
Thanks for your review.
We are happy to hear about your positive experience with our service.
We are adding Customer Service representatives as quickly as we can but increasing demand for our digital mailbox service has created an unusually high volume of calls. Our response time will get better.
Sincerely,
iPostal1
Do better, iPostal
I paid for this service at the midway point of February 2026, completed the notarization aspect during the same week. It was supposed to be handled in 1 to 3 business days. Long story short, it took over 30 days to get my Form 1583 approved, even though I had been charged for an additional month of service and had not received any of my mail. Now, I will give credit where credit is due: Shavonna, my Chat Support Agent, rectified the issue in less than 10 minutes. She reached out to my mail center to ensure they were aware of the situation and to put a rush on things: she also made sure I had their contact information, just in case. When I reached out to my mail center, I spoke with a young man (whose name I forgot to get) who assured me the issue was handled and the ways in which I would receive my mail. I got an email from iPostal during this same phone call showing me the Form had been approved. Let me be clear: this should NOT have taken this long AND it is not right to continue to debit for a service one is unable to use. However, you all made it right and I appreciate that.
March 27, 2026
Unprompted review
Reply from iPostal1
Hi Mareysa,
Thanks for your review.
We are happy to hear about your positive experience with our Customer Service team and your mail center.
The USPS requires the Form 1583 be completed, notarized and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. If they are not completed, you will still be able to use the address for your business without the mail function. That is why your account was charged, whether or not your forms are approved. Many customers use our addresses this way.
We apologize for the initial delay in reviewing your forms. Our dedicated 1583 team handles the first check before sending them over to your mail center for the final review. While the approval process usually takes 1–3 business days, an additonal delay occurred because our 1583 team notified you that information was missing or incorrect.
Sincerely,
iPostal1
This person was helpful, highly recommended
March 27, 2026
Unprompted review
Reply from iPostal1
Hi GLC,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
Shavonna really knew her stuff
Shavonna really knew her stuff! All resolved to my satisfaction.
March 26, 2026
Unprompted review
Reply from iPostal1
Hi DK,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
Reply from iPostal1
Hi Topaz,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Verification system does not work after…
Verification system does not work after trying many times
March 25, 2026
Unprompted review
Reply from iPostal1
Hi aamir,
Thanks for your review.
The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. If forms are submitted, they are reviewed and approved if in order.
We understand you encountered an issue uploading your documents. Our Customer Service team will follow up with you.
Sincerely,
iPostal1
It saved me more worries and trips.
It saved me more worries and trips.
March 25, 2026
Unprompted review
Reply from iPostal1
Hi De,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
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