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IPS Group, UK. offers Smart Parking solutions for innovative communities. Our technology users Smart Pay & Display Meters, Data Management, and Complex Analytics.
Unit 5, Railway Court, DN4 5FB, Doncaster, United Kingdom
2.8
3 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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This company's parking machines do not have an option for receipts. If you're visiting a location for work purposes, good luck obtaining a receipt for expenses. I emailed them and they have even avoided supplying a VAT number for this purpose when asked.
I arranged everything with IPS in mid-November and was assured by Newton Keenan that it would be ready by December 11th. However, the process was constantly delayed, and despite my repeated attempts to follow up, my calls were ignored. Finally, on January 24th—after nearly three months of waiting—I received a message telling me to stop chasing them, as they were too busy, and to go to another company instead. This experience was a complete waste of time, and I would strongly advise everyone to avoid this company. Unprofessional and unreliable! Especially be careful if You deal with this guy Newton.
Reply from IPS Group, UK
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations, as we strive to provide the highest level of service.
We would love the opportunity to understand more about what went wrong and how we can make things right. Please feel free to reach out to us directly on 01302 326995 or hello@ipsgroup.com.
IPS have recently installed MS1’s in one of our council ran car parks, the service prior, during and after installation has been excellent.
Communication throughout the process has been excellent
Since installation we have not had any issues to report with the machines and transaction times have been good.
Reply from IPS Group, UK
Good afternoon Joe,
Thank you so much for this lovely review on the service you received from IPS Group. We are delighted you have been happy with everything from us.
Any issues at all in the future, please get in touch.
All the best,
IPS Group UK Team 🙂
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