IPSY Reviews 6,112

I’ve received this subscription as a birthday gift from my brother for the past 4 YEARS. Multiple instances in which I’ve experienced problems with the way the products arrive. How is this not something that’s being looked over before shipping the box out to the customer? I have picture proof of how the last box I received arrived & I was so disappointed ESPECIALLY after my brother had just paid for another full year. I want more than just a REPLACEMENT for the product. Accommodating better in terms of I’m sorry for the inconvenience & offer something else as well. It’s discouraging & disappointing especially after the price was raised. This is supposed to be my birthday month box & it was very underwhelming & just shocked to see the box opened, missing a piece of the box packaging & the product look used already. But the box being sealed? I don’t understand. I’m a certified makeup artist & I look forward to these products to add to my collection & kit.

I can't tell you about the products. I never received any of the orders. We stopped payment hoping that we can get our products. 1&2 month were never received. I was given the subscription was a gift. And to find out it was sent to a unit that doesn't exist you would think the product was returned, to lose around a hundred dollars for nothing doesn't sit right. I wish I was abl0 jo b

Made it right when shipping went wrong!! Customer service was a breeze!!!

I used Ipsy a few years ago and loved everything about the experience including the goodie box as i call it. This time when i signed up it was a chaotic mess. I moved three months ago i changed my address with Ipsy. When i ordered it never came. I checked after not receiving my box and found it went to my old address. When Ipsy did replace the box it was four small items tossed in the box. No paper, no packing material.. i paid for two different boxes the next delivery and never received them but was billed. After calling Ipsy i was so frustrated i cried. Finally i told them to cancel my subscription but please refund me for the 2nd & 3rd box. As of this date i have not received a,box or a refund. Sorely disappointed. I loved Ipsy.

I really enjoyed boxycharm before it was acquired by ipsy. The quality of product was better, they were actual full sized products. I cancelled my subscription a few years ago due to accumulating way too much product. I decided to sign back up recently with the incentive of a free product. The email didn't state I needed to contact ipsy to get the item so I did so. They said it would be in my next box, however, it still wasn't. One of the pallets that came in that box was broken as well so I reached out to ipsy again. Customer service is friendly and fast but there still should be an actual number to call. After this issue is fixed I will be cancelling my subscription for good this time.

Very difficult to contact anyone when there is an issue. They quickly took my money but never sent me my glam bag or box. They keep saying it's being sent but am beginning to think this is a scam like so many other "monthly boxes, gifts, whatever" deals. Oh and they have a no refund policy which should have been a red flag. Reputable companies always offer refunds. Don't waste your time or money.

Quick response and handles my problem.

I paid subscription a month ago and still have yet to receive anything from ipsy. Beginning to think it's a scam and I just lost $$.

In my first several Ipsy boxes i received cosmetic bags, it was fun and exciting because I have 2 daughters and we all enjoyed getting the bags. In my last two boxes I have not received the cosmetic bags and when I inquired about them, I was told to provide Ipsy with the info on the offer ??? It was not an offer it was just included in the box. So I’m disappointed that i am no longer receiving the makeup bags, but more disappointed in the response from the company itself.

I deeply regret subscribing to BoxyCharm by IPSY. I paid $36 and received a box full of products I clearly said I don’t use. In my Beauty Quiz, I marked makeup items like lipstick and blush as “rare,” and I avoided strong scents because of migraines — yet my box included multiple makeup products and a heavily scented pumpkin item I cannot use at all.

To make it worse, IPSY promised I would be able to choose 3 out of 5 items, but that email never arrived. I checked my inbox and spam daily. Instead, they sent the box with random items as if my preferences didn’t exist.

This doesn’t feel personalized or premium — it feels careless and misleading. The products I received looked like leftover clearance items, nothing close to the quality they advertise.

I trusted IPSY despite negative reviews, but now I understand why so many customers are disappointed. If you value your money and your preferences, “think twice before subscribing.”

The items are always great. My orders always come packaged well. The customer service is amazing. If there’s a problem with an order which rarely happens they make sure to fix what ever the issue is. I’ve been with them for over 5yrs and don’t plan on going anywhere.

Every month, my box sits in papered label for a couple of weeks before it is ever shipped out. I receive my box right at the end of the month. I ordered allure monthly box and it was received in a week after I joined. Your shipping department needs a lot of work.

Aside from what others have said about the variety and choices on products, I can say that I had a somewhat decent experience dealing with missing bags and wrong addresses. The jury is still out for me on whether I stick with my subscription for the second time.

I Love you guys you guys fix any issues that happen but rarely does anything happen ❤️

Ipsy fully reimbursed me for products that were either missing or stolen from my box, no questions asked! just had to reach out and ask for help. totally amazing

Love ipsy! Love getting surprises and being able to try new products! Never really have issues! Never got a box last month but their employees said a replacement is hopefully coming, which i do appreciate!! Their staff always seems ready to help so that is wonderful, especially when most businesses are lacking in this department!

To quote another user below, “ If I could give it 0 stars, I would. I’ve been a customer for 10 years but am now considering canceling due to how poorly an issue was handled.”

Very disappointed….

I never usually write reviews but this is honestly my last resort. I ordered 2 items back in September. I received neither, instead the package contained one item I didn’t order. After one chat bot exchange and several emails, they finally shipped out a replacement order on 9/23. After tracking the package through DHL, all movement on the shipment stopped on 9/30. I contacted DHL and they were no longer able to track the package further. I contacted IPSY requesting a refund since the order never arrived. They opened a ticket for this and promised to reply within 24 hours. They never responded. It has been days, I have sent numerous follow up emails, nothing. It is really disappointing that this is their response to fixing a mistake on their end. For the serious amount of social media marketing this company does, the lack of transparency and accountability is really disappointing. I honestly love the products, but this has been one of the worst customer service experiences, especially since there is no phone number, so instead of speaking to a person and resolving the issue, you have to send numerous emails over days and wait for a response, which in my case, no one even bothered to respond or help fix the issue.EDIT: I received a really glib response from a customer service rep which was patronizing and basically said “Well, I know this isn’t the response you were hoping for but packages take time to be transferred from DHL to USPS, it should be there in 2 days, if you don’t get it, reach back out.” Despite the fact DHL shows no delivery date and I confirmed w them that it is lost. SO DISAPPOINTED THIS IS HOW THEY TREAT CUSTOMERS, ESPECIALLY SINCE THIS WAS THEIR MISTAKE!!!!!
ADDITIONAL EDIT: I received a reply from Rex from the customer care team, apologizing for my experience and letting me know they initiated a refund for my order. He was also open to the feedback I provided regarding the way their customer service responds to customers when the company makes an error, as I have seen multiple reviews of customers expressing similar experiences.

I received my order. I was shocked at the colors of makeup that was sent to me. They were certainly for someone with a darker complexion than me. I'm light to fair there is no way those s colors something I would ever wear. Very disappointed.

If I could put 0 would be more accurate. I did not received any package or any replacement for September and the package for October and they are promoting the November one it’s so frustrating